Ordered a piece of furniture from Wayfair and it is not quite right? You have 30 days from delivery to return most items. The Wayfair return policy covers furniture, decor, lighting, appliances, and more, but it comes with a notable catch: return shipping is typically deducted from your refund.
Understanding this upfront saves you from an unwelcome surprise when the credit hits your account. This guide covers the full policy, including mattress trials, non-returnable items, refund timelines, and the holiday extension.
| Information | Details |
| Website | www.wayfair.com |
| Return Time | 30 days from delivery date (most items) |
| Return Medium | Online only (no physical Wayfair stores for returns) |
| Exchange Period | 30 days (Wayfair does not offer direct exchanges; return and reorder) |
| Refund Time | 5 to 14 business days after item arrives at Wayfair’s return center |
| Refund Method | Original payment method, store credit, or gift card |
| Contact | 1-844-263-4868 (Mon-Fri 8 AM to midnight, Sat 8 AM to 8 PM, Sun 9 AM to 6 PM EST) |
| Email Support | service@wayfair.com |
How Long Does Wayfair Give You to Return an Item?
The standard Wayfair return window is 30 days from the delivery date. The clock starts when the item arrives at your door, not when you place the order. Items must be in their original, undamaged condition and, if they were delivered disassembled, must be disassembled again for the return. Original packaging is strongly recommended, but if the box is damaged, a box of similar size no longer than 108 inches is acceptable.
Holiday Return Extension
Items purchased between November 1 and December 31 can be returned until January 31 of the following year. Appliances are excluded from this holiday extension. Always check your order confirmation for the specific return deadline on any individual purchase.
What Cannot Be Returned to Wayfair?
Wayfair’s return policy excludes several product types regardless of condition:
- Open Box items: Listed as final sale and non-returnable.
- Clearance items: Final sale in most cases.
- Items labeled ‘Non-Returnable’: Check the product page before purchasing.
- Personalized or custom-made products.
- Mattress Toppers, Air Mattresses, Crib Mattresses, and Open Box Mattresses: Excluded from the mattress trial and standard return policy.
- Items assembled by Wayfair’s assembly service: May have different return eligibility.
Before buying large or high-ticket items, check the product page for the return eligibility notice. Non-returnable items are clearly labeled.
The Wayfair Mattress 100-Night Trial
Most Wayfair mattresses come with a 100-night trial that works differently from a standard return. You must sleep on the mattress for at least 30 nights before you can request a return: this gives your body time to adjust. After those initial 30 nights, if you are still not satisfied, you can return the mattress within the 100-night window. Some mattress returns under this trial qualify for store credit with no shipping fee. Others may involve a return fee depending on the product and supplier.
Note that Mattress Toppers, Air Mattresses, Crib Mattresses, and Open Box Mattresses are explicitly excluded from the 100-night trial.
How to Return an Item to Wayfair
Wayfair is an online-only retailer, so all returns are initiated through your account.
Standard Item Return Process
- Log in to your Wayfair account and go to My Orders.
- Select the item you want to return and click Start a Return.
- Choose your preferred refund method: original payment, store credit, or gift card.
- You will receive a confirmation email with your shipping label.
- Pack the item in its original box or a similar-sized box and attach the label.
- Drop the package off at the designated carrier location. For large or fragile items, you can contact Wayfair to schedule a home pickup.
Once Wayfair receives and inspects the returned item, a refund is initiated. Always review the estimated refund breakdown before confirming your return, especially for large furniture, as return shipping is typically deducted from your refund
Damaged or Defective Items
If an item arrives damaged or with missing parts, report it immediately through your Wayfair account. Take photographs and start a return or replacement request right away. Damage claims are given priority, and you typically do not pay return shipping for items that arrived defective or incorrect.
Wayfair Refund Policy: Timelines and Methods
Once Wayfair receives your returned item and confirms it meets return conditions, refunds are processed within 5 to 14 business days. The exact timeline depends on your chosen refund method:
- Gift card or store credit: Issued within 1 business day of Wayfair receiving the item.
- Credit card: 5 to 7 business days after Wayfair receives the item, plus additional bank processing time.
- Other payment methods: Up to 14 business days.
- Cash purchases: Refunded by corporate check.
Store credit from Wayfair never expires. Choosing store credit over a card refund can sometimes reduce or eliminate the return shipping fee on select items, so it is worth checking the estimated refund breakdown when initiating your return.
Wayfair’s Return Shipping Fee: What to Expect
Unlike some retailers, Wayfair does not offer free standard returns. Return shipping costs are deducted directly from your refund unless the item arrived damaged, defective, or was the wrong product. For smaller items, the fee is modest. For large furniture shipped via freight, the fee can be significant. Always check the estimated refund total before confirming a return on large items.
Choosing store credit as your refund method sometimes reduces or eliminates the return shipping charge for certain items. If cost is a concern, check both options before confirming.
Wayfair Exchange Policy
Wayfair does not process direct exchanges. If you want a different color, size, or style of an item, you must return the original purchase and place a new order separately. The return follows the standard 30-day window and shipping fee rules. For exchanges involving a damaged or incorrect item, contact Wayfair customer service directly, as these are handled on a priority basis and may qualify for a replacement shipment rather than a standard return and reorder.
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Wayfair Return Policy FAQ
Is return shipping free at Wayfair?
No. For most standard returns, Wayfair deducts the return shipping cost from your refund. The exception is items that arrived damaged, defective, or were sent incorrectly. For those, Wayfair covers return shipping.
Can I return furniture to Wayfair after assembling it?
You can attempt to return an assembled item, but Wayfair’s policy requires items to be in original condition. If the furniture was delivered disassembled, it must be returned disassembled. Assembled items may be refused or subject to a restocking fee. Contact Wayfair customer service before attempting a return on assembled furniture.
How does the Wayfair 100-night mattress trial work?
Most Wayfair mattresses come with a 100-night trial. You must sleep on the mattress for at least 30 nights before requesting a return. After the 30-night minimum, you can return the mattress within the 100-night window. Mattress Toppers, Air Mattresses, Crib Mattresses, and Open Box Mattresses are excluded.
What happens if my Wayfair item arrives damaged?
Report the damage immediately through your Wayfair account, include photographs, and start a return or replacement request. Damaged item claims are prioritized, and Wayfair typically covers return shipping for defective or incorrect orders.
Can I return a Wayfair item after 30 days?
Generally, no. After 30 days, standard change-of-mind returns are not accepted. If the item is defective or covered by a manufacturer’s warranty, options may still be available. Contact Wayfair customer service to discuss your situation.
Conclusion
The Wayfair return policy is designed for the realities of buying furniture and home goods online: a 30-day window from delivery, a mattress trial that gives you real time to decide, and a clear process managed entirely through your account. The shipping fee on returns is the most important detail to factor in before you buy, especially on large items. Check the return eligibility on every product page, keep your items in original condition, and Wayfair‘s return process is manageable.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.