The Urban Outfitters return policy gives shoppers 30 days from the delivery or purchase date to send most items back for a full refund to the original payment method. Returns made after that window switch to e-merchandise credit instead of cash back.
The brand accepts returns at any US or Canadian store for free, while mail-in returns carry a $5 restocking fee pulled directly from your refund. This guide walks through every rule that matters, including final sale exceptions, furniture handling, the extended holiday window, and what to do when something arrives damaged.
| Information | Details |
| Website | https://www.urbanoutfitters.com |
| Return Time | 30 days from delivery or purchase date |
| Return Medium | Both (In Store and Online by mail) |
| Exchange Period | 30 days (return + reorder, no direct swaps) |
| Refund Time | 1 to 3 business days after processing (processing takes 1-2 weeks) |
| Refund Method | Original payment method within 30 days; e-merchandise credit after |
| Contact | 1-800-282-2200 (general) / 1-800-732-2306 (furniture) |
| Email Support | customerservice@urbanoutfitters.com |
Contents
- 1 How the 30-Day Window Actually Works
- 2 Returning by Mail: The $5 Fee Nobody Mentions
- 3 Returning In-Store Is Faster and Free
- 4 The Holiday Return Extension
- 5 What Cannot Be Returned
- 6 Damaged or Wrong Items
- 7 Furniture Returns: Separate Rules Entirely
- 8 International Orders and Exchanges
- 9 How to Track Your Refund
- 10 Returns Without a Receipt
- 11 Social Media Handles
- 12 Frequently Asked Questions About Urban Outfitters Return Policy
- 13 Conclusion
How the 30-Day Window Actually Works
Your clock starts on the day the package arrives at your door, not the day you placed the order. Items returned within 30 days of delivery come back to your original payment method in full. Miss that window and Urban Outfitters still accepts the return, but the refund switches to an e-merchandise credit sent by email. There is no hard cutoff after that, which is unusual for fashion retailers and worth knowing if you forget about a package for a few weeks.
In-store purchases follow the same 30-day rule, but the clock starts on the day you bought the item. Bring the receipt, the credit card you used, or your UO Rewards account, and the staff can usually pull up the transaction on the spot.
Returning by Mail: The $5 Fee Nobody Mentions
Mail-in returns cost $5, deducted from your refund before it lands in your account. Urban Outfitters calls it a restocking fee, but functionally it covers the prepaid shipping label they give you. Here is how to start a mail return:
- Log into your account at urbanoutfitters.com or pull up your order confirmation email.
- Click Create a Return inside the order details.
- Select the items you want to send back and print the prepaid shipping label.
- Pack everything securely with the packing slip inside. Original packaging helps, but it is not required for clothing.
- Drop the package at the carrier listed on the label, usually UPS or USPS.
The mailing address for returns is Urban Outfitters, Attn: Returns Department, 10901 State Ave, Kansas City, KS 66109. Processing takes 1 to 2 weeks after the package arrives at the warehouse, and the refund itself shows up 1 to 3 business days after processing. Banks can add another day or two on their end.
Returning In-Store Is Faster and Free
Skip the fee by walking into any US or Canadian Urban Outfitters location. Bring the item with tags attached, plus your packing slip, order confirmation email, or the receipt. Refunds for in-store returns of online orders post within 3 to 5 business days because there is no warehouse step in between. A staff member inspects the item, processes the refund, and you leave with confirmation.
Two important catches here. UO MRKT items (sold by third-party sellers on the Urban Outfitters platform) cannot be returned to stores. They go back to the individual seller per the instructions on the packing slip. Furniture also cannot be returned in store, since the items are too large and require a scheduled pickup.
The Holiday Return Extension
Urban Outfitters extends the window every winter. Purchases made between October 1 and December 24 can be returned through January 31 of the following year for a full refund. After January 31, the standard rules kick back in and you get merchandise credit instead. This applies to gifts too, which is the main reason the window exists.
What Cannot Be Returned
A handful of categories are final sale at Urban Outfitters, meaning no return and no exchange:
- Intimates and swimwear once the hygiene seal is broken or removed.
- Opened beauty products including skincare and makeup.
- Pierced jewelry and face coverings for health reasons.
- Gift cards and e-gift cards.
- Items marked final sale, usually clearance pieces with prices ending in .95.
Returns are also rejected if the item is worn, washed, missing tags, or noticeably damaged outside of a manufacturing defect. Shoes need to come back in the original shoe box, which is the rule most people forget about.
Damaged or Wrong Items
If your order arrives damaged, defective, or just wrong, contact customer service within 30 days of delivery. Urban Outfitters typically covers return shipping in these cases and either replaces the item or refunds in full. Photos help speed things up, so snap a few before you reach out. Use the contact form at urbanoutfitters.com/help or call 1-800-282-2200, available daily from 7 a.m. to midnight EST.
Furniture Returns: Separate Rules Entirely
Furniture has its own playbook. You still have 30 days from delivery to start a return, but the process runs through the furniture team at furniture@urbanoutfitters.com or 1-800-732-2306. Most furniture items carry a restocking fee of up to 15%, and the original shipping charge does not come back. Items delivered by truck need a scheduled pickup. UPS-delivered furniture gets a mailed return label.
Urban Outfitters guarantees furniture against manufacturing defects for a full year from purchase. So if a leg cracks or fabric tears under normal use within 12 months, you can return it even past the standard 30-day window.
International Orders and Exchanges
Urban Outfitters does not offer direct exchanges, even within 30 days. The workaround is simple: return the item for a refund or credit, then place a new order for the size, color, or style you actually want. This is true online and in stores.
International customers (outside the US and Canada) cannot exchange at all and have to follow the country-specific return instructions on the website. Orders placed on UrbanOutfitters.com cannot be returned at European stores.
How to Track Your Refund
Once Urban Outfitters processes your return, you get a confirmation email. From there, expect the funds to hit your card or PayPal within 1 to 3 business days. Credit card refunds sometimes take a full billing cycle to appear depending on your bank. If two weeks have passed since the warehouse received your package and nothing has posted, call customer service with your tracking number ready.
Returns Without a Receipt
Urban Outfitters technically requires a receipt, order confirmation, or packing slip for every return. In practice, in-store associates can sometimes pull up the order using your UO Rewards account or the credit card you used. If they cannot find the transaction, the return is usually denied or refunded as store credit at the current lowest selling price, which often means less money than you paid.
Social Media Handles
Reach out to Urban Outfitters or stay updated on policy changes through these official channels:
Frequently Asked Questions About Urban Outfitters Return Policy
Can I return Urban Outfitters items after 30 days?
Yes. After 30 days, Urban Outfitters issues your refund as an e-merchandise credit instead of crediting your original payment method. The credit arrives by email and works on any future order.
Does Urban Outfitters offer free returns?
In-store returns are free. Mail-in returns carry a $5 restocking fee that comes out of your refund. The only way to avoid the fee on an online order is to bring it to a physical store.
Can I return an online order to an Urban Outfitters store?
Yes, except for UO MRKT items and furniture. Most online orders can go back to any US or Canadian store within 30 days. Bring the packing slip, the email confirmation, or the credit card you used.
How long does an Urban Outfitters refund take?
Mail-in returns take 1 to 2 weeks to process at the warehouse, followed by 1 to 3 business days for the refund to hit your account. In-store returns refund within 3 to 5 business days.
Are sale items returnable at Urban Outfitters?
Most sale items are returnable under the standard 30-day policy. The exception is final sale merchandise, often marked with prices ending in .95, which cannot be returned or exchanged under any circumstances.
Conclusion
The Urban Outfitters return policy works well if you act quickly and return in person. The 30-day window is firm for cash refunds, the in-store route saves you $5, and the holiday extension is genuinely generous compared to most fast-fashion retailers.
Watch out for final sale items, keep your packing slip until the refund posts, and remember that furniture and UO MRKT items each have their own rules. Following these basics turns most Urban Outfitters returns into a 10-minute task instead of a multi-week headache.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.