SCHEELS gives you 90 days to return or exchange almost anything you buy, whether online or in any of their stores. That is three full months to decide if your sporting goods, outdoor gear, footwear, or apparel is the right fit. No restocking fee.
Free prepaid label for online returns. Refunds back to your original payment. This guide covers the complete Scheels return policy for 2026, including what cannot be returned, how to handle returns without a receipt, and every step of the process from start to finish.
| Website | www.scheels.com |
| Return Time | 90 days from date of purchase |
| Return Medium | In-Store and Online by Mail (Both) |
| Exchange Period | 90 days from date of purchase |
| Refund Time | 3 to 5 business days after return is processed (10 to 12 business days for Slice by FNBO) |
| Refund Method | Original payment method; SCHEELS gift card if receipt unavailable or method no longer active |
| Contact | 701-670-8388 (online orders) |
| Email Support | cs@scheels.com |
Contents
- 1 The Core Scheels Return Policy for 2026
- 2 Who Qualifies and What to Expect
- 3 How to Return an Item to Scheels
- 4 Scheels Exchange Policy
- 5 Scheels Refund Policy: Payment Method Breakdown
- 6 Items That Cannot Be Returned to Scheels
- 7 Specialty Item Policies
- 8 Scheels Shipping Policy
- 9 Social Media Handles
- 10 Scheels Return Policy FAQ
- 11 Conclusion
The Core Scheels Return Policy for 2026
SCHEELS accepts returns and exchanges on most items within 90 days of the purchase date. Both online and in-store purchases qualify. Items must be returned in their original condition and original packaging. For online orders, you can return the item by mail using a free prepaid label or bring it into any SCHEELS store. For in-store purchases, contact the store of purchase directly if you need specific mailing instructions.
The key rule: original condition and packaging. Shoes must be in the original shoe box, placed inside a separate shipping container. Items with missing components may receive only a partial refund. SCHEELS processes your return once it receives the original item and verifies the product.
Who Qualifies and What to Expect
With Proof of Purchase
Present your receipt or order confirmation email and SCHEELS refunds the full amount to your original payment method. Sales tax is included in the refund. Shipping fees and package protection charges from the original order are not refunded.
Without Proof of Purchase
No receipt? No problem, with one condition. Bring a valid, state-issued ID and SCHEELS will accept the return and issue store credit in the form of a SCHEELS gift card. The gift card amount reflects the item’s current selling price.
After 90 days, returns are handled on a case-by-case basis. Contact SCHEELS customer service at 701-670-8388 or email cs@scheels.com to discuss your options. They aim to be fair even outside the standard window, though a return is not guaranteed.
How to Return an Item to Scheels
In-Store Returns
Returning to a SCHEELS store is the quickest path to your refund. Here is what to bring:
- The item in original, unused condition with all original packaging
- Your order confirmation email or original store receipt
- A valid, state-issued photo ID
Walk to the customer service desk and a SCHEELS associate will process your return. If you paid by credit or debit card, the refund goes back to that card. Gift card purchases get a new SCHEELS e-gift card for the refund amount.
Online Returns by Mail
SCHEELS offers free mail-in returns for online orders within 90 days. Start the process through the SCHEELS online returns portal at scheels.com/returns. You can also log in to your MySCHEELS account and find your order.
Here are the steps:
- Visit scheels.com/returns or log into your MySCHEELS account.
- Find your order and select the item(s) you want to return.
- Generate your free prepaid return label.
- Pack shoes in their original shoe box, then place that inside a separate shipping container.
- Make sure all parts and accessories are included.
- Affix the label and drop off at a USPS, UPS, or FedEx location.
- Track your shipment and wait for the confirmation email from SCHEELS.
Once SCHEELS receives and verifies the return, refunds are processed within 3 to 5 business days. Credit and debit card refunds appear in your account within that window. If you paid with Slice by FNBO, allow 10 to 12 business days and expect a separate email from Slice with refund details.
Scheels Exchange Policy
Exchanges follow the same 90-day window. You can exchange your item for a different size, color, or a different product entirely. If the replacement item is less expensive than the original, SCHEELS refunds the difference to your original payment method. If it costs more, you pay the difference at the time of exchange.
If the item you want in exchange is out of stock, SCHEELS will issue a full refund rather than making you wait. For mail-in exchanges, follow the same steps as a standard return and indicate your preference for an exchange. A SCHEELS associate will reach out to confirm the replacement item availability.
Scheels Refund Policy: Payment Method Breakdown
SCHEELS handles refunds differently based on how you originally paid:
- Credit or debit card: Refund applied to the same card within 3 to 5 business days.
- SCHEELS gift card or e-gift card: Refund issued as a new SCHEELS e-gift card emailed to you.
- Slice by FNBO: Refund takes 10 to 12 business days and covers only what you have already paid; a Slice email will confirm details.
- No receipt or canceled card: Refund issued as a SCHEELS e-gift card.
Shipping fees from your original order are not included in the refund. Sales tax is always refunded with the item price.
Items That Cannot Be Returned to Scheels
SCHEELS maintains a clear list of items that are not eligible for return or exchange:
- Firearms and bows (cannot be returned under any circumstances)
- Ammunition
- Autographed memorabilia
- Canada Goose products (contact SCHEELS customer service directly for these)
- Unopened LEGO products (contact customer service before attempting a return)
- Trading cards, sports cards, and mystery or surprise toys
- Sale and clearance items marked as final sale
- Items that show clear signs of use, damage beyond normal handling, or missing components
SCHEELS also reserves the right to refuse returns from accounts with a history of fraudulent return practices, bot-placed orders, or unusual return patterns.
Specialty Item Policies
Hockey Sticks
Hockey sticks purchased on scheels.com can be returned within 30 days from the original purchase date to a local SCHEELS store or by prepaid mail return. Items must be in new, unused condition or damaged during normal use. For warranty replacements, follow the manufacturer’s instructions.
Scheels Outfitters Fishing Rods
Scheels Outfitters branded fishing rods carry a 3-year warranty against defects in workmanship, materials, and breakage under normal fishing conditions. This warranty runs in addition to the standard 90-day return window.
Firearms
Firearms cannot be returned under any circumstances through standard return channels. Defect-related issues must go through the manufacturer’s warranty process. Contact SCHEELS customer service for guidance on firearm warranty support.
Scheels Shipping Policy
SCHEELS offers the following shipping options for online orders:
- Standard Shipping: 2 to 5 business days. Free for orders over $75; $9.99 for orders under $75.
- Expedited Shipping: 2 to 3 business days at $19.99.
- Same-Day Delivery: Available for select ZIP codes; pricing varies.
- In-Store Pickup: Most orders ready within one hour. Held for 7 days before being refunded.
Note: LTL (large item) and firearm shipments may not receive tracking numbers. Check your MySCHEELS account for order status updates.
Social Media Handles
Stay connected with SCHEELS on their official social media channels for sporting news, new arrivals, and in-store events:
Scheels Return Policy FAQ
1. Can I return an item to Scheels without a receipt?
Yes. Bring the item and a valid, state-issued ID to any SCHEELS store. Without proof of purchase, you will receive store credit as a SCHEELS gift card for the item’s current selling price rather than a cash or card refund.
2. Does Scheels charge a restocking fee?
SCHEELS does not charge restocking fees for standard returns. The only costs you might not get back are original shipping fees and package protection charges from your order.
3. Can I return an online Scheels order to a physical store?
Yes. Any SCHEELS store can accept the return of an online order within the 90-day window. Bring your order confirmation email and the item in original condition. The refund will go back to your original payment method.
4. What happens if my Scheels return arrives after 90 days?
SCHEELS handles late returns on a case-by-case basis. If your return arrives just past the 90-day window, contact customer service at 701-670-8388 or email cs@scheels.com before shipping. They aim to work with customers fairly, though approval is not guaranteed.
5. How long does it take to get a refund from Scheels?
After SCHEELS receives and processes your return, refunds appear on credit and debit cards within 3 to 5 business days. Slice by FNBO refunds take 10 to 12 business days. Gift card refunds are issued as a new SCHEELS e-gift card sent to your email.
Conclusion
The Scheels return policy is one of the most customer-friendly in the sporting goods industry. A 90-day return window, no restocking fees, free prepaid mail-in labels, and flexible receipt-free returns make SCHEELS easy to shop with confidence.
Keep your original packaging, hold on to your receipt, and initiate your return within the 90-day window for the fastest, simplest experience. For anything beyond the standard policy, customer service at 701-670-8388 or cs@scheels.com is ready to help.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.