Sustainable fashion comes with a price tag, and so does returning it. The Reformation return policy gives you 30 days from the delivery date to send back unworn, tagged items for a full refund to your original payment method.
What catches most shoppers off guard is the $8.00 return shipping fee deducted from online refunds, and the strict list of non-returnable items that includes all apothecary, underwear, and pierced jewelry. This guide covers every angle of the Reformation return policy so you know exactly what to expect before you start a return.
| Information | Details |
| Website | www.thereformation.com |
| Return Time | 30 days from delivery date |
| Return Medium | In-Store (free) and Online by Mail ($8.00 fee) |
| Exchange Period | 30 days from delivery date (one exchange per item) |
| Refund Time | 5 to 10 business days after return is processed |
| Refund Method | Original payment method; store credit for Instant Ref Credit orders |
| Contact | 1-855-756-0560 (Mon-Fri 7AM-7PM PST) |
| Email Support | customerlove@thereformation.com |
Contents
- 1 The 30-Day Return Window: What It Means for You
- 2 In-Store Returns: Free and Fast
- 3 Online Returns: The $8.00 Fee Explained
- 4 What the Reformation Return Policy Will Not Accept
- 5 Reformation Refund Timeline
- 6 Reformation Exchange Policy
- 7 Gift Returns at Reformation
- 8 Reformation Return Policy for International Orders
- 9 How to Contact Reformation Customer Service
- 10 Reformation Social Media Handles
- 11 Frequently Asked Questions About the Reformation Return Policy
- 12 Conclusion
The 30-Day Return Window: What It Means for You
The Reformation clock starts the second your tracking updates to ‘Delivered.’ You have exactly 30 days from that date to get your item dropped off with the carrier or returned to a store. If day 31 arrives and your package hasn’t been scanned by a courier or received by a store, the return window is closed. There are no extensions for procrastination, though Reformation does occasionally offer an extended holiday return window, which you should verify on their website each November.
For in-store purchases, the 30-day window starts from the purchase date rather than a delivery date. If you bought something at a Reformation retail location, it must be returned to a store within 30 days, not mailed back.
In-Store Returns: Free and Fast
Walking into a Reformation store is the cleanest way to return. There is no shipping fee, no label to print, and no waiting period for the refund to initiate. Present your item with the original tags still attached and have your order number or the email address used to purchase ready. Store staff will verify the item and process the return immediately.
One practical upside to in-store returns: you skip the $8.00 return shipping deduction. On a $120 dress, that fee is manageable, but on a $350 coat, keeping the full value matters. If you live within driving distance of any Reformation location, returning in person is the smarter financial choice.
Online Returns: The $8.00 Fee Explained
To return online, log into your Reformation account and navigate to the Returns and Exchanges page. Enter your email and order number, select the item you want to return, confirm the return, and print the pre-paid return label. Reformation uses FedEx for US returns. Once your package is dropped off and scanned, the 30-day clock stops.
The $8.00 fee is non-negotiable for standard mail returns, but there is one workaround: exchanges by mail are free. If you are swapping for a different size or color of the same item, Reformation waives the shipping fee entirely. You can only exchange once per item. If you then decide to return the exchanged item, the $8.00 fee applies.
A second workaround: Reformation’s Friends with Benefits loyalty members who keep at least one item from an order may be eligible for a fee waiver. Check your account tier before returning to see if this applies.
What the Reformation Return Policy Will Not Accept
Certain categories are completely off the table for returns:
- Final Sale items: No exceptions, regardless of size issues, fit problems, or fabric concerns. Final Sale is usually applied to items discounted 50% or more.
- Apothecary products: All skincare, body care, and fragrance items are non-returnable.
- Underwear and intimates: Non-returnable for hygiene reasons.
- Pierced jewelry: Non-returnable.
- Items marked ‘Final Sale’ at checkout: Even if you did not notice the label, it cannot be returned.
- Items purchased with Instant Ref Credit: These are only eligible for return for store credit, not a cash refund.
- Items with significant damage to the shoe box: For footwear returns, the original shoe box must be intact. Do not use the shoe box as the shipping box.
Reformation Refund Timeline
After Reformation receives your return at their distribution center, refunds process within 5 to 10 business days. The refund returns to your original form of payment. If you paid with Afterpay, the refund goes to Afterpay first, and then Afterpay processes it back to you. Cash refunds are not available for Afterpay orders, and the exchange option does not apply either.
During busy seasons, especially around major sales events, the upper end of that window can stretch. Budget for up to two weeks if you are returning during high-volume periods. Once you see the return confirmation email, the refund is in motion.
Reformation Exchange Policy
Exchanges at Reformation are available for a different size or color of the same item. Online exchanges through the Returns and Exchanges portal are free of the $8.00 shipping fee. In-store exchanges also carry no fee. The one-exchange rule applies: once you have exchanged an item, you cannot exchange it again. A second return on an exchanged item will be processed as a standard return with the $8.00 fee.
Sale items are not eligible for exchange, only for return (within the return rules). Confirm the item’s sale status before assuming an exchange is possible.
Gift Returns at Reformation
If you received a Reformation item as a gift and want to return it, you will need the order number or the email address used to place the order. Gift returns are refunded as store credit. You cannot receive a cash refund on a gift return since you did not make the original payment.
Reformation Return Policy for International Orders
The Reformation return process for international orders differs from the US process. For shoppers outside the US, check the international returns page on their website for country-specific instructions. Customs duties and import taxes paid on international orders are not refundable. International shipping labels are not pre-paid, and the cost of return shipping is the customer’s responsibility.
How to Contact Reformation Customer Service
- Phone: 1-855-756-0560 (Monday through Friday, 7AM to 7PM PST)
- WhatsApp: +1 (213) 277-3737
- Email: customerlove@thereformation.com
- Live Chat: Available on thereformation.com during customer service hours
- Help Center: help.thereformation.com for FAQs and self-service returns
Reformation Social Media Handles
- Instagram: @reformation
- Facebook: Reformation
- Twitter/X: @Reformation
- Pinterest: @reformation
- YouTube: Reformation
- TikTok: @reformation
Frequently Asked Questions About the Reformation Return Policy
1. Does Reformation charge for returns?
Yes. Online mail returns incur a $8.00 fee deducted from your refund when you use the pre-paid FedEx label. In-store returns are free. Exchanges by mail are also free, provided it is your first exchange on that item.
2. Can I return a Final Sale item to Reformation?
No. Reformation makes no exceptions for Final Sale items, including for sizing or fit issues. If you are uncertain about a Final Sale piece, reach out to their Customer Love team before purchasing.
3. Can I return an online Reformation purchase to a store?
Yes. Online purchases can be returned to any Reformation retail store within the 30-day window. This is the fastest and cheapest option since it avoids the $8.00 online return fee and gets your refund moving immediately.
4. How long does a Reformation refund take?
After the warehouse processes your return, refunds arrive within 5 to 10 business days to your original payment method. Plan for the higher end of that range during busy sales periods. Afterpay refunds follow Afterpay’s own processing schedule after Reformation sends the credit.
5. What if I don’t have a printer for the return label?
If printing is not possible, bring your item to a Reformation store for a free in-store return. For mail returns without a printer, FedEx locations and some shipping centers can print labels for you. Contact Reformation Customer Love at customerlove@thereformation.com for assistance with label alternatives.
Conclusion
The Reformation return policy is reasonably generous at 30 days, with free in-store returns and one free exchange by mail. The $8.00 fee for standard mail returns and the strict Final Sale rules are the two areas where shoppers most often feel the pinch. Know your item category before you buy, keep your tags on until you are sure, and return in-store if at all possible. With those habits, the Reformation return process is straightforward and stress-free.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.