Shopping at Neiman Marcus means investing in quality, and that means you need to know exactly what happens if something does not work out. The Neiman Marcus return policy gives most shoppers a 30-day return window from the date of delivery, with refunds issued to the original payment method after inspection. A few exceptions apply, notably for Chanel items, which carry a shorter 14-day window. This guide covers every detail of the policy so you can return with confidence.
| Information | Details |
| Website | www.neimanmarcus.com |
| Return Time | 30 days from receipt (14 days for Chanel items) |
| Return Medium | Both (In-Store and Online/Mail) |
| Exchange Period | 30 days from receipt |
| Refund Time | 10 to 14 business days after Neiman Marcus receives the item |
| Refund Method | Original payment method; gift returns receive Merchandise Credit Gift Card |
| Contact | 1-888-888-4757 | 1-800-908-1185 (precious jewelry) |
| Email Support | Via online chat at assistance.neimanmarcus.com |
Contents
- 1 The 30-Day Return Window: What It Really Means
- 2 Free vs. Paid Return Shipping
- 3 How to Return In-Store
- 4 How to Return Online Orders by Mail
- 5 Item Condition Requirements
- 6 Items That Cannot Be Returned
- 7 Holiday Return Policy
- 8 Returns Without a Receipt
- 9 Price Adjustments
- 10 Gift Returns
- 11 Large and Oversized Items
- 12 Social Media Handles
- 13 Frequently Asked Questions
- 14 Conclusion
The 30-Day Return Window: What It Really Means
The Neiman Marcus return policy uses a specific standard that trips up many shoppers: your return must be received by Neiman Marcus within 30 days of your delivery date, not just postmarked. This distinction matters. If you ship on day 28 and the package takes five days to arrive, your return lands outside the window.
For in-store returns, the 30-day clock runs from the purchase date. For online orders, it runs from the delivery date. Bring your item to any Neiman Marcus store within that window, and staff will process the return immediately, no appointment required.
Chanel products, including handbags, apparel, accessories, and shoes, have a shorter 14-day return window from the date of receipt. This applies regardless of the holiday season or other promotions. Act quickly if you are not certain about a Chanel purchase.
Free vs. Paid Return Shipping
Returning online orders by mail at Neiman Marcus involves a tiered fee structure:
- Returns received within 15 days of the delivery date: free return shipping.
- Returns received between days 16 and 30: a $9.95 return fee is deducted from your refund.
To avoid the fee, return in-store or ship promptly. InCircle loyalty members at higher tiers may have different shipping arrangements. ShopRunner members also received free return shipping in prior years; confirm current eligibility on the Neiman Marcus website.
How to Return In-Store
Bring your item to any Neiman Marcus location. You do not need an appointment. Simply present your receipt, packing slip, or order confirmation to a sales associate. Refunds are processed immediately to your original payment method.
Note: Neiman Marcus stores cannot process returns for items purchased at Bergdorf Goodman, Last Call, or Horchow stores. Those require separate return procedures through their respective channels.
How to Return Online Orders by Mail
- Log into your Neiman Marcus account and navigate to the Returns section, or visit the return lookup tool at neimanmarcus.com/returnscredit/orderLookup.jsp.
- Select the items you wish to return and choose your return reason.
- Print the prepaid return shipping label.
- Package the item securely with all original tags, packaging, and accessories.
- Drop off at the designated carrier location.
If you do not have your order number, call 1-888-888-4757 for assistance. For precious jewelry returns specifically, use 1-800-908-1185.
Item Condition Requirements
For Neiman Marcus to accept a return, items must meet these conditions:
- Unworn and undamaged, in saleable condition.
- Original price tags attached and intact.
- Original packaging and all accessories included.
- Not altered, personalized, or monogrammed.
- Not marked as final sale on the product page.
Neiman Marcus reserves the right to determine whether returned merchandise is in acceptable condition. Items that fail inspection may be returned to you without a refund.
Items That Cannot Be Returned
The Neiman Marcus return policy excludes a specific list of items. Knowing this before you buy prevents disappointment.
- Personalized or monogrammed merchandise.
- Altered apparel.
- Special order items.
- Cloth face mask coverings.
- Perishable items.
- Items marked as final sale.
- Precious jewelry has additional restrictions and requires a call to 1-800-908-1185.
Holiday Return Policy
During the holiday season, Neiman Marcus extends the standard return window. Purchases made between November 1 and December 14 are typically eligible for returns until January 14 of the following year. Chanel items may have a separate holiday window; confirm directly with the store when purchasing during the holiday period.
Returns Without a Receipt
If you lack a receipt, Neiman Marcus may still accept your return through one of the following:
- Delivery or shipping confirmation email.
- Your Neiman Marcus account purchase history.
- Credit card statement showing the transaction.
Without any proof of purchase, the store may issue store credit at the current selling price of the item. Taxes, shipping, and handling fees are not refundable in this scenario.
Price Adjustments
Neiman Marcus offers a price adjustment if an item you purchased at full price goes on sale within 10 days of your purchase. Contact customer service via chat, call, or text to request the adjustment. Have your receipt or order number ready.
Gift Returns
If you received a gift from Neiman Marcus and want to return it:
- With a gift receipt: you will receive a Merchandise Credit Gift Card for the amount of the returned merchandise.
- Without a gift receipt: the refund goes to the original purchaser’s payment method, not to you.
- For gifts valued over $2,000: the recipient receives a check instead of a gift card, in compliance with federal law.
Large and Oversized Items
Returning large or heavy merchandise to Neiman Marcus may involve a pickup or restocking fee. Contact customer service at 1-888-888-4757 before initiating the return to understand the specific costs and logistics for your item.
Social Media Handles
Follow Neiman Marcus on social media for style inspiration, new arrivals, and service updates:
Frequently Asked Questions
1. How strict is Neiman Marcus about the 30-day return window?
Neiman Marcus is strict. The window is measured by the date your return is received at their facility, not the date you ship it. Ship with enough time to ensure arrival before day 30 to avoid the $9.95 fee or a declined return.
2. Can I return a Chanel item after 14 days?
In most cases, no. The 14-day Chanel return window is a firm limit. If you have a special circumstance, contact Neiman Marcus customer service at 1-888-888-4757, but returns outside this window are generally not accepted.
3. Can I return an online purchase to a Neiman Marcus store?
Yes. Most online orders can be returned to any Neiman Marcus store. Bring your packing slip or order number. The store cannot process returns for Bergdorf Goodman, Last Call, or Horchow purchases.
4. How long does a refund take from Neiman Marcus?
Allow 10 to 14 business days from the date Neiman Marcus receives your return for processing. Your bank may take a few additional days to post the credit to your account.
5. What counts as proof of purchase for a Neiman Marcus return?
Neiman Marcus accepts an original receipt, packing slip, order confirmation email, or a purchase on your Neiman Marcus account. Your InCircle loyalty account also counts as a valid purchase verification.
Conclusion
The Neiman Marcus return policy rewards shoppers who act promptly. The 30-day window gives you enough time to make a decision, but the key is ensuring your return arrives at their facility before that deadline.
Watch the 14-day rule for Chanel, ship early to avoid the $9.95 mail return fee, and keep your original packaging intact. For any gray areas, the Neiman Marcus customer service team is available by phone, chat, or email to walk you through the process.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.