The MESHKI return policy is built around one central rule: you have 14 days from the date of delivery to initiate a return, and refunds are issued as store credit only, not cash. Direct exchanges are not available.
If you are shopping with MESHKI for the first time, knowing these two facts upfront saves a lot of frustration. This guide walks through every detail of how MESHKI handles returns, what the fees look like, and what happens when something arrives damaged or defective.
| Information | Details |
| Website | www.meshki.us |
| Return Time | 14 days from date of delivery |
| Return Medium | Online only via MESHKI Returns Portal |
| Exchange Period | No direct exchanges offered |
| Refund Time | 5 to 7 business days after warehouse receives item |
| Refund Method | Store credit emailed to order email address; valid 12 months |
| Contact | Live chat on meshki.us (Monday to Friday) |
| Email Support | support@meshki.us |
Contents
- 1 The 14-Day Window: How MESHKI Counts Time
- 2 What MESHKI Will and Will Not Accept Back
- 3 Items That Cannot Be Returned to MESHKI
- 4 MESHKI Return Fees: What It Actually Costs to Send Something Back
- 5 How to Start a MESHKI Return: Step by Step
- 6 MESHKI Refund Policy: Store Credit, Not Cash
- 7 MESHKI Bridal Collection Returns
- 8 No Exchanges at MESHKI: What to Do Instead
- 9 MESHKI Customer Support: How to Reach Them
- 10 Social Media Handles
- 11 MESHKI Return Policy: Frequently Asked Questions
- 12 Conclusion
The 14-Day Window: How MESHKI Counts Time
The 14-day return window starts the moment your package is marked as delivered, not when you open it. This means if your order sits at your door for two days before you pick it up, you have already lost two days of your return window. MESHKI is strict about this deadline. Returns initiated on day 15 or later are typically rejected without exception.
All returns must be booked through the MESHKI Returns Portal before you send anything back. MESHKI will not accept packages returned without portal authorization. If a non-portal return arrives at the warehouse, it is refused and sent back to you at your expense.
What MESHKI Will and Will Not Accept Back
Getting your return approved depends entirely on the condition of the item. Here is what MESHKI checks:
- Unworn and in original condition. No signs of wear, no alterations, no smell of perfume or body spray.
- All tags still attached. The hanger tag and return ribbon must be in place. If either is removed, the return is void.
- No marks or stains. This includes makeup, self-tanner, spray tan, and deodorant marks. Even faint marks can trigger a rejection.
- Hygiene stickers intact. Bodysuits, swimwear, and undergarments require the hygiene sticker to be in place and undisturbed.
- Original packaging. Items should be returned in the original clear packaging with barcode. Bridal Collection items must be returned in the original MESHKI branded box.
Items That Cannot Be Returned to MESHKI
The following categories are excluded from the return policy regardless of condition:
- Final Sale items. Anything marked Final Sale at time of purchase is non-returnable. If an unauthorized Final Sale return arrives at MESHKI’s warehouse, it is refused and sent back to the customer.
- Earrings and underwear accessories. These are excluded for hygiene reasons.
- Duties and taxes. Any duties paid at customs are non-refundable and not eligible for store credit. This applies to all international orders.
MESHKI Return Fees: What It Actually Costs to Send Something Back
Returning to MESHKI is not free. For customers in the United States and Canada, a flat $16.99 USD return fee is deducted from the total store credit issued. This fee applies regardless of the size or price of the item. Whether you are returning a $30 crop top or a $150 dress, the deduction is the same.
Customers outside the US and Canada must arrange their own return shipping through a local postal service, paying out of pocket. Those costs are not reimbursable.
How to Start a MESHKI Return: Step by Step
The entire process runs through the MESHKI Returns Portal. Here is how it works:
- Step 1: Go to the Returns Portal on the MESHKI website within 14 days of delivery.
- Step 2: Select the item or items you want to return and choose the reason.
- Step 3: For US and Canada, a prepaid return label is generated through the portal. Print it.
- Step 4: Pack the item securely in its original packaging with all tags and ribbons intact.
- Step 5: Drop the package with the carrier listed on the label.
- Step 6: Store credit is emailed within 5 to 7 business days after the warehouse receives and processes the return.
MESHKI Refund Policy: Store Credit, Not Cash
MESHKI’s standard refund for change of mind or sizing issues is store credit only. They do not issue cash refunds for these returns. The credit arrives via email to the address used when placing the order. It is valid for 12 months from the date of issue.
The only exception is faulty or defective items. If your item arrived damaged or with a manufacturing fault, report it within 14 days via the Returns Portal, select ‘Arrived Defective’ as the reason, describe the fault, and upload a photo. MESHKI’s team reviews the claim, provides a free return label if approved, and issues a full refund to your original payment method within 5 to 7 business days after receiving the returned item.
MESHKI Bridal Collection Returns
Selected styles from the Bridal Collection are eligible for a cash refund (not just store credit), but only within 14 days of receiving your order. Bridal items must be returned in the original MESHKI branded box to qualify. If the box is missing or damaged, the refund eligibility is void.
No Exchanges at MESHKI: What to Do Instead
MESHKI does not offer direct exchanges. If you want a different size or color, you must return the item for store credit and then place a new order. Because the return fee ($16.99 for US/Canada) comes out of your store credit, and new orders may have their own shipping costs, it is worth checking the size guide carefully before purchasing.
MESHKI Customer Support: How to Reach Them
MESHKI offers live chat support on their website, available Monday through Friday. This is their primary support channel for return questions, order issues, and policy clarifications. For written communication, customers can reach the team via email.
Social Media Handles
Follow MESHKI on their active social platforms:
MESHKI Return Policy: Frequently Asked Questions
1. Does MESHKI give cash refunds?
Only for faulty or defective items. Standard returns for sizing or change of mind are refunded as store credit only, deducted by the $16.99 return fee for US and Canadian customers.
2. What if my item arrived damaged or defective?
Report the fault within 14 days via the Returns Portal. Select ‘Arrived Defective’, describe the issue, and upload a photo. If approved, MESHKI provides a free return label and refunds to your original payment method within 5 to 7 business days.
3. Can I return a Final Sale item from MESHKI?
No. Final Sale items are strictly non-returnable. MESHKI’s warehouse refuses these packages on arrival and returns them to the sender at the customer’s expense.
4. Can I combine multiple orders into one return?
No. Each order must be processed through the portal separately. Combining orders may result in multiple $16.99 fees. It is worth checking whether individual items meet the return conditions before initiating each return.
5. Does MESHKI store credit expire?
Yes. Store credit issued as part of a return is valid for 12 months from the date of issue. After that, unused credit expires.
Conclusion
The MESHKI return policy is strict but clear. You have 14 days from delivery to initiate a return through the portal. Refunds come as store credit with a $16.99 fee deducted for US and Canadian customers. No exchanges, no cash refunds on standard returns, and no exceptions for Final Sale items. The one exception is faulty items, which get a full cash refund. If you shop MESHKI regularly, understanding these rules before you place an order is the best way to avoid surprises.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.