Menards gives you 90 days to return most items and keeps the door open even after that window closes. No other major home improvement retailer offers this kind of post-90-day flexibility. This guide to the Menards return policy breaks down every rule, every exception, and every step you need to take whether you are returning lumber, appliances, power tools, or seasonal merchandise.
| Information | Details |
| Website | www.menards.com |
| Return Time | 90 days (most items); 30 days (electronics, gas-powered items, service items); 7 days (major appliances with defect) |
| Return Medium | In-Store (also by mail for online orders) |
| Exchange Period | 90 days (or at Menards discretion for special orders) |
| Refund Time | 3 to 7 business days (credit card); 7 to 10 business days (online order credit) |
| Refund Method | Original payment method (within 90 days); store credit only (after 90 days) |
| Contact | 1-800-636-2737 |
| Email Support | Via online form at menards.com |
Contents
- 1 The 90-Day Standard Return Window
- 2 Returning After 90 Days: Store Credit Only
- 3 Category-Specific Return Rules
- 4 Non-Returnable Items
- 5 Returning Without a Receipt
- 6 Returning Online Purchases
- 7 Rebate Purchases
- 8 Plant and Perennial Guarantee
- 9 Social Media Handles
- 10 Frequently Asked Questions
- 11 Conclusion
The 90-Day Standard Return Window
The Menards return policy allows customers to return most in-store and online purchases within 90 days of the purchase date. Items must be unused, in original packaging, and include all parts, documentation, and accessories. A receipt or order confirmation is strongly preferred, but Menards offers alternatives if you have lost yours.
Returns within 90 days with a valid receipt are refunded to your original payment method. Cash purchases get cash back. Card purchases go back to the card. Checks refunded before the check is six days old get cash; older checks receive store credit until the check clears.
Returning After 90 Days: Store Credit Only
This is where Menards separates itself from other home improvement stores. You can still return items after the 90-day window closes. The catch: refunds after 90 days are issued only as in-store store credit, regardless of how you originally paid. That store credit carries no expiration date and can be used on any future purchase at any Menards location.
This two-tier system gives you flexibility while protecting the store. Full refunds go to those who act within 90 days; store credit rewards those who need a bit more time.
Category-Specific Return Rules
Electronics and Gas-Powered Items (30 Days)
Electronics, gas-powered items, and service items like handheld gas tools or contractor paint sprayers carry a reduced return window of 30 days. These items must be unused and in original packaging. If a gas-powered item fails within the first 7 days of purchase, you can exchange it for a new unit. After 7 days, Menards directs you to an authorized service center.
Major Appliances (7 to 90 Days)
Major appliances with a manufacturing defect can be returned or exchanged within 7 days of purchase. Unused appliances in original packaging are eligible for return within 90 days. If an appliance has been installed or used, Menards refers the customer to the manufacturer or vendor for warranty resolution. Whirlpool appliance issues: contact Whirlpool at 1-888-900-7860 with your Menards order number and product serial number.
Special Order Items
Special order items can be returned only at Menards’ sole discretion, and a 25% restocking fee typically applies. Think carefully before ordering custom or special-order products.
Seasonal and Holiday Items
Seasonal merchandise must be returned before the end of that season. After the holiday or season concludes, Menards will only process exchanges or refunds at the lowest clearance price.
Cut Materials, Paint, and Custom Orders
Once cut to your dimensions, lumber, carpet, chain, wire, and blinds cannot be returned. Tinted paint mixed to a custom color is also non-returnable. Plan your measurements carefully before ordering cuts.
Non-Returnable Items
A few categories at Menards are never eligible for return:
- Bargain area and clearance merchandise (final sale)
- Gift cards (non-refundable and cannot be redeemed for cash)
- Opened herbicides, pesticides, or aerosols (replacement or in-store credit only)
- Items missing the original UPC code (eligible for even exchange only)
Returning Without a Receipt
If you lose your receipt, Menards offers a Return Receipt Kiosk at the service desk in every location. If you paid by check or credit card, the kiosk can print a return receipt for you. You can also print your receipt from your Menards online account if your purchase was made by card or check.
Without any form of receipt, Menards reserves the right to refuse the return. If approved, in-store credit is issued at the lowest price offered for that item, including any promotional discounts. A valid government-issued photo ID (driver’s license or state ID) is required for all no-receipt returns.
Returning Online Purchases
Items ordered through MENARDS.COM can be returned to any physical Menards store. Bring your order number or packing slip to the Service Desk. If you prefer to return by mail, contact Guest Services at 1-800-636-2737 first to confirm the return address and shipping instructions. You cover the shipping cost. Once the warehouse receives and processes your return, credit appears on your card within 7 to 10 business days.
Rebate Purchases
Items bought during Menards 11% rebate sales require the original rebate receipt to be present at the time of return. Without it, Menards deducts the rebate value from your refund amount. If you have already submitted your rebate, bring the rebate check or merchandise credit along with the item.
Plant and Perennial Guarantee
Menards guarantees all perennials, trees, and shrubs for one full year from the purchase date. If you are not satisfied, return the plant with your receipt for an exchange or in-store credit for the original purchase price.
Social Media Handles
Frequently Asked Questions
Can I return something to Menards after 90 days?
Yes. Menards accepts returns after 90 days, but your refund will come as in-store store credit rather than a cash or card refund. You need a valid receipt to qualify.
Does Menards charge a restocking fee?
A 25% restocking fee applies to special order items that are returnable. Cut or altered stock materials may also be subject to a 25% fee. Standard in-stock merchandise returned in original condition does not carry a restocking fee.
How do I return an online Menards order?
Bring your order confirmation or packing slip to any Menards store. You can also mail the item back after contacting Guest Services at 1-800-636-2737, but you pay the return shipping cost.
What happens if I lose my Menards receipt?
Use the Return Receipt Kiosk at the service desk, which can reprint receipts for card or check purchases. You can also log into your Menards online account. Without any proof, the return is at Menards’ discretion and requires a photo ID.
Can I return a Menards gift card?
Gift cards are not returnable or refundable at Menards under any circumstances, except where required by state law.
Conclusion
The Menards return policy is more generous than most home improvement retailers offer. The standard 90-day window covers the vast majority of purchases, the no-expiry store credit for late returns shows real customer-first thinking, and the receipt kiosk system minimizes headaches when paperwork goes missing. Know your category-specific rules, hold onto your rebate receipts, and you will find that returning to Menards is straightforward whether you are 10 days or 10 months past your purchase.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.