Shopping at Lulus is easy. Returning something? That can get tricky if you don’t know the rules. The Lulus return policy gives you 21 days from the delivery date to send items back, charges a $5.95 return shipping fee if you want a refund to your card, and waives that fee entirely if you choose store credit.
This guide covers every detail you need before starting a return in 2026, from what qualifies and what doesn’t, to how long your refund will take to land.
| Website | lulus.com |
| Return Time | 21 days from delivery date |
| Return Medium | Online (via return portal) |
| Exchange Period | 21 days from delivery date |
| Refund Time | 10 to 14 business days after warehouse receipt |
| Refund Method | Original payment method or online store credit |
| Contact | 1 (866) 918-5858 | Mon-Fri 5am-5pm PT |
| Email Support | love@lulus.com |
Lulus Return Policy: The Core Rules
The 21-day clock starts the moment your package is marked as delivered by the carrier. Not when you open the box. Not when you try the item on. The delivery date is day one, so if a package arrives while you’re traveling, that time still counts. Your return must be postmarked or dropped off at a Happy Returns location on or before day 21.
For a return to be accepted, every item must meet these conditions:
- Unworn and unwashed with no signs of use, including deodorant stains, perfume, pet hair, or smoke
- All tags attached, including vendor tags and the exterior security ribbon or wardrobe rivet (if applicable)
- Original packaging included, such as protective pouches and shoeboxes for footwear
- Not a Final Sale item, which cannot be returned or exchanged under any circumstances
Lulus Return Options: How to Send Items Back
You have two main ways to process a return. Both start at the Lulus Return Portal at lulus.com/returns. Log in with your account or, if you checked out as a guest, enter your order number and email address from your confirmation email.
Option 1: Happy Returns Drop-Off
This is the most convenient method for most shoppers. After generating a QR code through the return portal, drop your items at any participating Happy Returns Return Bar location. No printer, no shipping box required. Items may be refunded individually if Happy Returns ships them back in multiple packages.
Option 2: Prepaid UPS or USPS Label
The portal generates a prepaid label for either UPS or USPS depending on your package weight and location. Pack items in a protective box or poly mailer (never place the label directly on product packaging). A $5.95 fee is deducted from your refund for each label used. If you return items from the same order in multiple packages, each label carries its own fee.
Free return tip: Select online store credit instead of a card refund when prompted in the portal. Lulus waives the $5.95 fee entirely when you take store credit. If you shop at Lulus regularly, store credit never expires and saves you money on every return.
The Lulus Return Policy on Exchanges
Lulus offers free size exchanges for eligible U.S. orders. The exchange must be initiated within 21 days of delivery. Once you request an exchange, Lulus ships the new size to you. You then have 10 days to send back the original item. If you don’t postmark the return within that 10-day window, you’ll be charged for both items.
A few important limits on exchanges:
- Exchanges are limited to the same item in a different size only. You cannot swap for a different style or color.
- Only one exchange per item is allowed.
- Orders paid with Klarna or Afterpay are not eligible for exchanges.
- If the exchange item is priced lower, Lulus refunds the difference after receiving your original item.
Final Sale Items: What You Need to Know
Items marked “Final Sale” on the product page are non-returnable and non-refundable. There are no exceptions for these purchases. The one partial exception: a Final Sale item priced over $20 after discounts may be eligible for a one-time size or color exchange of the exact same item, subject to inventory availability. Final Sale items priced at $20 or less have zero options. No return, no exchange, no store credit.
Also completely excluded from returns and exchanges: gift cards, and orders paid entirely with Klarna (which follows Klarna’s own refund process).
How Long Does a Lulus Refund Take?
Once your return reaches the warehouse and passes inspection, Lulus processes refunds within 10 to 14 business days. You’ll receive a confirmation email as soon as the refund is issued. From there, the timeline depends on your bank or card issuer.
Choosing store credit typically moves faster since there’s no bank processing delay. Store credit is applied directly to your Lulus account.
If you paid with a mix of store credit and a card, the refund goes to your store credit balance first, then to the card. Original shipping fees are not refunded.
Lulus Return Policy for International and Remote Locations
Shoppers in Alaska, Hawaii, APO/FPO addresses, and U.S. Territories may not have access to prepaid return labels or Happy Returns QR code returns. In those cases, ship your return using an insured carrier to the return address shown in your portal. Lulus is not responsible for packages lost or damaged during return transit.
International shoppers have separate return procedures. Lulus provides DHL return labels in select countries. International customers cannot convert refunds to Lulus online store credit as of February 2025.
High-Volume Return Penalties in 2026
Lulus added a High Volume Return Policy that applies to accounts returning more than $1,500 in merchandise within a 6-month period with an 80% or higher return rate. If you hit that threshold, your return fee increases from $5.95 to $8.00 per label, plus a $3.00 restocking fee per item. The standard advice: if you shop at Lulus frequently, choosing store credit avoids the fee and keeps your return rate lower.
Step-by-Step: How to Start a Lulus Return
Here’s how the process works from start to finish:
- Go to lulus.com/returns and sign in or enter your guest order number and email.
- Navigate to your order history and select the items you want to return.
- Choose your return type: refund to original payment method (with $5.95 deducted) or online store credit (fee waived).
- Select your return method: Happy Returns QR code or prepaid label.
- Pack your items in a protective box or poly mailer. Do not apply labels directly to product packaging.
- Drop off at a Happy Returns location or USPS/UPS carrier. Keep your drop-off receipt as proof.
- Wait for your confirmation email, which arrives once the warehouse processes your return.
Social Media Handles
Connect with Lulus on their official social media accounts:
Lulus Return Policy: Frequently Asked Questions
Can I return a Lulus order if I don’t have a receipt?
Yes. Lulus does not require a physical receipt. All order details are stored in your Lulus account. Log in, go to order history, and select the items. If you checked out as a guest, use your order number and email address from your confirmation email to access the return portal.
Does Lulus offer free returns?
Free returns depend on what refund type you select. Choosing online store credit waives the return shipping fee entirely. Choosing a refund to your original payment method triggers a $5.95 deduction from your refund amount. Happy Returns drop-offs using a QR code are also subject to this fee unless you’ve selected store credit.
What happens if I return a Final Sale item by mistake?
Lulus will not process a refund or exchange for Final Sale items. If you return one, it will be denied at the warehouse. The item will not be sent back to you automatically. Contact Lulus customer service at love@lulus.com or 1 (866) 918-5858 to arrange retrieval if possible.
Can I return shoes to Lulus if the box is damaged?
No. Shoes must be returned in their original shoebox, and that shoebox must be placed inside a separate shipping box or poly mailer. Placing the return label directly on the shoebox will result in return denial. Damage to the shoe box is treated the same as damage to the item.
How does the Lulus return policy work during the holidays?
Lulus historically extends return windows for purchases made during the November 1 through December 31 holiday season, with returns typically accepted until mid-January. The exact extended deadline varies each year. Check lulus.com in October for that season’s specific dates. Standard condition requirements still apply during the extended period.
Conclusion
The Lulus return policy is strict but transparent. The 21-day window is shorter than many competitors, the condition standards are enforced rigorously, and the $5.95 fee applies unless you opt for store credit. Knowing these rules before you shop prevents surprises. If you have questions about a specific order or a return denial, reach Lulus directly at love@lulus.com or call 1 (866) 918-5858 during business hours.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.