The Lands End return policy is built on a simple promise: if you bought it from Lands End and you are not happy with it, you can return it within 90 days of the shipping date for a full refund to your original payment method. No hoops, no restocking fees, no fine print designed to trip you up.
That said, you do need proof of purchase. Without it, Lands End switches from a cash refund to merchandise credit, and the amount is at their discretion. This guide walks through every scenario, every exception, and every step of the return process so you know exactly what to expect.
| Information | Details |
| Website | www.landsend.com |
| Return Time | 90 days from shipping date |
| Return Medium | In-Store (at Sears locations) and Online by Mail |
| Exchange Period | 90 days (same rules as returns) |
| Refund Time | 3 to 5 business days after warehouse receives the return |
| Refund Method | Original payment method (with proof); Merchandise credit (without proof) |
| Contact | 1-800-963-4816 (US & Canada) |
| Email Support | landsend@landsend.com |
Contents
- 1 The 90-Day Window: What Counts as Proof of Purchase?
- 2 Lands End Return Policy: Mail Returns
- 3 Lands End Return Policy: In-Store Returns
- 4 Refund Timeline at Lands End
- 5 Exceptions and Special Categories
- 6 Lands End Exchange Policy
- 7 Lands End Return Policy for Gifts
- 8 How to Contact Lands End
- 9 Lands End Social Media Handles
- 10 Frequently Asked Questions About the Lands End Return Policy
- 11 Conclusion
The 90-Day Window: What Counts as Proof of Purchase?
The Lands End return policy requires proof of purchase to process a refund to your original payment method. Accepted proof includes your original receipt, a gift receipt, or the packing slip that came with your online order. If you shopped online and no longer have your packing slip, download the Lands End return form from their website, which you can submit along with your order number.
Returning without any proof of purchase is possible, but the outcome shifts. Lands End will issue merchandise credit rather than a cash refund, and the credit amount is based on the item’s current selling price, not what you originally paid. If the item is on sale when you return it, that lower price becomes your credit. Keep your receipts.
Lands End Return Policy: Mail Returns
Mail returns are the most common route for online shoppers. Lands End makes the process straightforward:
- Step 1: Pack your items securely, include your packing slip or return form, and confirm the return reason on the back of the packing slip.
- Step 2: Attach the easy return label from your packing slip to the outside of the package. If you do not have the label, email landsend@landsend.com or call 1-800-963-4816 to request one.
- Step 3: Drop the package at any US Postal Service location. The Easy Return Label routes shipments through USPS.
- Note: Using the Easy Return Label incurs a $6.95 fee deducted from your refund, but it covers the postage. If you prefer to ship free, you can use your own carrier, but then return shipping costs are on you.
There is one important rule for mail returns: items returned via mail qualify only for merchandise credit, not a refund to your original payment method. For a direct refund to your card or PayPal, you need to return in-store.
Lands End Return Policy: In-Store Returns
Lands End operates shop-in-shop locations at select Sears stores across the US. You can return items to those locations and receive the full refund to your original payment method on the spot. Bring your item, your receipt or packing slip, and the card you used for the original purchase.
As a bonus, Lands End offers customers a 10% discount on same-day in-store purchases when they complete a return at a Sears location. It is worth browsing while you are there if you are planning a future purchase.
If the store cannot process your return for any reason, staff will arrange for the item to be sent back to the Lands End warehouse at no cost to you.
Refund Timeline at Lands End
Lands End processes warehouse returns within 3 business days of receiving your package. After that, a further 5 business days are typically required for your bank or credit card company to post the credit. In total, most customers see their refund within 5 to 8 business days of the warehouse receiving the return.
In-store refunds post immediately to your card, though your bank may still take 1 to 3 business days to reflect it. Merchandise credits issued via email are usually available within 24 hours of the return being processed.
Exceptions and Special Categories
Personalized Items
Lands End does not accept returns on personalized items such as embroidered, engraved, heat-stamped, or laser-printed products. The sole exception is when a defect occurred during the personalization process itself. In that case, return the item in its original packaging within 90 days for a full refund.
School Uniforms
School uniforms without a logo follow the standard 90-day return policy but are eligible for merchandise credit only, not a cash refund. Lands End does not accept school uniform returns attempted after 90 days.
Oversized Items
Mattresses and large furniture cannot be returned to a store. Contact Lands End customer service at 1-800-960-9417 to initiate a return request and receive specific instructions for oversized item returns.
Third-Party Brand Products
Lands End sometimes carries products from other brands. Check the product page on their website for the specific return terms for non-Lands End items before purchasing.
Lands End Exchange Policy
Exchanges follow the exact same rules as returns. Items must be unused, unworn, in their original condition, and returned within 90 days of purchase with proof of purchase. To exchange for a different size or color, you can either visit a store for an immediate swap or contact Lands End at 1-800-963-4816 and they will waive the shipping fee on your reorder when you are returning the original item simultaneously.
Lands End Return Policy for Gifts
Received a Lands End gift you want to return? If you have the gift receipt, you can return it for merchandise credit equal to the original purchase price. Without any receipt, the merchandise credit amount reflects the item’s current selling price. Gift returns cannot be processed for a cash refund under any circumstances since the original payment was made by someone else.
How to Contact Lands End
- Phone: 1-800-963-4816 (US and Canada)
- Email: landsend@landsend.com
- Online Return Portal: landsend.com/us-returns
- Twitter/X Support: @AskLandsEnd
Lands End Social Media Handles
- Facebook: Lands End
- Instagram: @landsend
- Twitter/X: @LandsEnd
- Pinterest: Lands End
- YouTube: Lands End
Frequently Asked Questions About the Lands End Return Policy
1. Can I return a Lands End item after 90 days?
Returns after 90 days from the shipping date are not accepted under the standard Lands End return policy. If you are approaching the deadline, initiate your return immediately. For exceptions related to defects that appear after 90 days, contact Lands End customer service at 1-800-963-4816 to discuss your options.
2. Is return shipping free at Lands End?
Using the Lands End Easy Return Label costs $6.95, which is deducted from your refund. If you ship using your own carrier, you cover the postage but there is no deduction from your refund. In-store returns are always free.
3. Can I return an online Lands End purchase to a store?
Yes. Online purchases can be returned to Lands End locations within Sears stores. This is the fastest way to receive a refund to your original payment method, since mail returns result in merchandise credit rather than a cash refund.
4. What if I lost my Lands End receipt?
Without a receipt, Lands End will issue merchandise credit based on the item’s current selling price. If you shopped online, log into your account to retrieve your order number and use that as a reference when contacting customer service. They may be able to locate the transaction and issue a full refund.
5. How does Lands End handle defective items?
Lands End accepts defective items for a full refund within 90 days with proof of purchase. For defects discovered after the 90-day window, contact customer service directly. Lands End has historically taken a customer-first approach on genuine quality issues, so it is worth making the call even if the window has technically closed.
Conclusion
The Lands End return policy earns high marks for its 90-day window and its no-restocking-fee stance. Compared to many retailers that have tightened return windows to 30 days, Lands End gives shoppers three full months to decide. The combination of free in-store returns, a straightforward mail process, and accessible customer service makes returns far less stressful than the industry average.
The main caveat is that mail returns yield merchandise credit rather than a direct refund, which nudges shoppers toward the store option when they want their money back quickly. Know that distinction, and the Lands End return policy works in your favor every time.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.