Shopping for athletic gear, footwear, or outdoor equipment involves guesswork. The Dick’s Sporting Goods return policy gives you 90 days to figure out whether a purchase actually works for you.
That applies whether you bought in-store or online, and whether you are returning a basketball jersey or a pair of trail running shoes. This guide covers every detail: deadlines by product type, what condition items need to be in, how refunds work, and exactly what to do if you lost your receipt.
| Information | Details |
| Website | dickssportinggoods.com |
| Return Time | 90 days for most items; 30 days for electronics; 30 days for firearms |
| Return Medium | Both (In-Store and Online by Mail) |
| Exchange Period | 90 days (same as return window) |
| Refund Time | Up to 14 business days in-store; 2 to 3 weeks by mail |
| Refund Method | Original payment method; store credit for no-receipt returns |
| Contact | 1-877-846-9997 |
| Email Support | Via online form at dickssportinggoods.com/s/contactus |
The Standard Dick’s Sporting Goods Return Policy
Most items purchased at Dick’s Sporting Goods can be returned within 90 days of the purchase date or the date your online order was shipped. That 90-day window covers the bulk of the product catalog: athletic apparel, general footwear, team sports equipment, fitness accessories, and outdoor clothing.
Items must be in clean, resalable condition. That means no scuff marks, no outdoor dirt, no signs of use on shoes or clothing. Tags should ideally remain attached. Think of it this way: if the item looks like it just came out of the box, the return will go smoothly. If it looks like it has been through a season, expect pushback.
Return Windows by Product Category at Dick’s
Electronics: 30 Days
Wearable technology, fitness trackers, and GPS devices fall under a strict 30-day return window. All original packaging, manuals, and charging cables must be included. Do not open the box unless you are committed to keeping the product, or test it immediately and return it quickly if it does not meet your needs.
Firearms, Ammunition, and Gunpowder
These items are non-returnable under any circumstances. Federal and state law restrictions make it impossible for Dick’s Sporting Goods to accept these back once purchased.
Custom and Personalized Merchandise
Personalized jerseys, custom-engraved equipment, and any made-to-order items cannot be returned unless they arrive with a manufacturing defect or an error made by Dick’s.
Dick’s Warehouse Locations
Purchases made at Dick’s Sporting Goods Warehouse locations operate under a 30-day return window on most products, compared to the standard 90 days at regular stores.
Condition Requirements: What Dick’s Will and Won’t Accept
The return policy at Dick’s Sporting Goods requires that items be in clean, resalable condition for a full refund. Here is what that looks like in practice:
- Shoes must not have been worn outdoors. Test them indoors on a clean surface.
- Apparel must not be washed or show obvious signs of wear.
- Sports equipment must be unused and in original packaging with all accessories.
- Gently used items may be accepted at store manager discretion for defect-related returns.
- Worn, dirty, or damaged items without a manufacturing defect will be refused.
How to Return an Item to Dick’s Sporting Goods
In-Store Returns
Bring the item, your proof of purchase (receipt, packing slip, or order confirmation email), and the original packaging where applicable to any Dick’s Sporting Goods location. For online purchases returned in-store, your order confirmation email serves as your receipt. Refunds to original payment methods can take up to 14 business days, though store credit is issued immediately.
Returning by Mail
Log in to your Dick’s account, go to your order, and select the items to return to print a prepaid shipping label. Pack everything securely with all original components and drop it at the carrier. Mail returns take 2 to 3 weeks to process after Dick’s receives your package. If the return is due to a Dick’s error or a defective item, return shipping is free.
Curbside Returns
Dick’s Sporting Goods offers contactless curbside returns at many locations. Park in a designated curbside spot, call the store, and a team member will assist you at your vehicle. This option is available for items purchased with a debit or credit card.
Returns Without a Receipt at Dick’s Sporting Goods
You can still return items to Dick’s Sporting Goods without a receipt. Present a valid government-issued photo ID (driver’s license, state ID, military ID, or passport), and you will receive store credit at the item’s lowest selling price over the past 90 days. This protects against fraud while still giving you a path to a resolution.
Purchases linked to a ScoreCard rewards account can be looked up directly in the system by store associates, which effectively functions as a receipt-free return for members.
Dick’s Sporting Goods Refund Policy
How your refund is handled depends on how you originally paid:
- Credit/debit card or PayPal: Refunded to the original payment method
- Cash: Refunded in cash
- Gift card: Refunded to a store gift card
- No receipt: Store credit only, at the lowest recent selling price
In-store refunds post to your payment method in up to 14 business days, while store credit is available immediately. Shipping fees are not refunded unless the return results from a Dick’s error or a defective product.
Dick’s Exchange Policy
Dick’s Sporting Goods handles exchanges the same as returns: bring or ship the item back and place a new order or pick the right size in-store. There is no dedicated exchange counter or online exchange portal. For cleats, uniforms, or footwear that did not fit, in-store is the fastest route since you can try the new size on the spot.
Dick’s Sporting Goods ScoreCard Rewards and Returns
If you used ScoreCard rewards or coupons during your purchase, the refund amount adjusts to reflect the discount applied at the time of purchase. You will not receive a refund that exceeds what you actually paid. Rewards points that were used and then refunded may return to your account or be adjusted depending on the nature of the return.
Dick’s Sporting Goods Social Media Handles
Follow Dick’s Sporting Goods for product news, promotions, and athlete features:
- Facebook: facebook.com/DicksSportingGoods
- Instagram: instagram.com/dickssportinggoods
- X (Twitter): twitter.com/dickssporting
- YouTube: youtube.com/user/dickssportinggoods
- Pinterest: pinterest.com/dickssporting
- TikTok: tiktok.com/@dickssportinggoods
Frequently Asked Questions: Dick’s Sporting Goods Return Policy 2026
Can I return used shoes to Dick’s Sporting Goods?
Shoes must be in clean, resalable condition for a standard return. Shoes worn outdoors showing dirt or scuff marks will generally not be accepted. The exception is shoes with a manufacturing defect, which can be returned within the 90-day window regardless of use.
Can I return a Dick’s online order to the store?
Yes. Online purchases can be returned to any Dick’s Sporting Goods location nationwide. Bring your order confirmation email as proof of purchase. This is faster than mailing items back.
What is Dick’s return policy on golf clubs?
Standard golf clubs fall under the 90-day return window. Clubs must be in clean, unused condition. Golf Galaxy stores, which are owned by Dick’s, follow the same return policy.
Does Dick’s Sporting Goods accept returns after 90 days?
Rarely. After 90 days, most returns are not accepted. Some store managers may offer store credit in exceptional circumstances, but this is at their discretion and not guaranteed.
How long does a Dick’s mail-in return refund take?
Mail returns take 2 to 3 weeks to process from the time Dick’s receives your package. For faster processing, return in-store.
Conclusion
The Dick’s Sporting Goods return policy is practical and fair for most sporting goods needs. The 90-day standard window gives you real time to decide, and the ability to return online orders in-store makes the process fast and convenient. The main traps are the 30-day electronics window and the strict condition requirements on footwear and apparel. Keep your receipt, keep your items clean, and the Dick’s return policy will rarely give you trouble.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.