If you have recently shopped with Arket and want to send something back, you are in the right place. The Arket return policy 2026 gives customers 30 days to return full-priced items and 14 days for sale items. Returns can be processed online via a UPS label or, in select countries, at a physical store. This guide walks you through every step, every exception, and every timeline so you know exactly what to expect.
| Information | Details |
| Website | www.arket.com |
| Return Time | 30 days (full-price); 14 days (sale items) |
| Return Medium | Online (via UPS) / In-Store (UK, Sweden, Netherlands only) |
| Exchange Period | No direct exchange; return and reorder |
| Refund Time | Up to 14 days after return is received |
| Refund Method | Original payment method |
| Contact | Available via online chat and contact form at arket.com |
| Email Support | customerservice@arket.com |
How the Arket Return Window Works
Arket operates two separate return windows depending on what you bought. Full-priced items qualify for a 30-day return period from the day you receive your order. Sale items get a shorter 14-day window. Both windows start from the delivery date, not the purchase date, which is important if your order took a few days to arrive.
There is no formal exchange program at Arket. If you want a different size or color, the process is to return the original item for a refund and then place a new order. Arket processes refunds to your original payment method once they receive and inspect the return.
What Conditions Must Your Item Meet
Arket will accept a return as long as the product is in the same condition as when you received it. That means unworn, unwashed, undamaged, and with all tags still attached. If an item has been worn beyond simply trying it on, soiled, altered, or washed, Arket reserves the right to reduce your refund to reflect the loss in value.
Sealed hygiene products such as certain underwear and swimwear items cannot be returned if the seal has been broken. Fragrances and candles that contain flammable substances have special transport rules and must be returned unopened in their original box with the required LQ Dangerous Goods label attached.
How to Start an Arket Return: Step by Step
Returning Online Purchases by Post
- Step 1: Tear off the return form from your delivery note and fill in the return reason code.
- Step 2: Place the return form and the item in a suitable bag or box, ideally the original Arket packaging.
- Step 3: Visit UPS to book your return, print a label, and schedule a pickup. Use the order number beginning with ‘E’ found on your returns note.
- Step 4: Drop the parcel off or let UPS collect it from your address.
Note: A return shipping fee applies and varies by country. For example, it is 5 GBP in the UK, 5 EUR in several EU countries, and 30 USD for worldwide orders. This fee is deducted from your refund, not charged upfront.
Returning Online Purchases to a Physical Store
In-store returns for online purchases are currently only available in the UK, Sweden, and the Netherlands. If you are in one of these countries, simply bring the item and your order details to any Arket store. Store-purchased items can only be returned in store.
How Long Does the Arket Refund Take
Once you post your return, allow up to 14 days for it to arrive at and be processed by the Arket warehouse. After processing, you will receive a confirmation email. Arket then issues the refund to your original payment method. The total time from posting to seeing money back in your account is typically 14 to 28 days, depending on your bank’s processing speed.
If you have not received a confirmation within 14 days of sending your return, contact Arket Customer Service with your proof of return, such as a UPS collection receipt or drop-off slip.
Special Situations and Exceptions
Uncollected Orders
If you miss a delivery and your order is returned to Arket after several failed delivery attempts, a non-collection fee will be charged. This is 30 USD for worldwide, 5 EUR for most EU markets, or 5 GBP in the UK. This cost is deducted from whatever refund you receive.
Faulty or Incorrect Items
If you receive a defective product or the wrong item, contact Arket Customer Service as soon as possible. You should indicate this on the return form and include your proof. Arket will cover return shipping for faulty items.
Holiday Extended Returns
Arket typically extends return deadlines during the holiday season. Items purchased between mid-November and mid-December are usually eligible for returns until the end of January. Check the Arket website for the exact dates each year.
Arket Gift Card Policy
Arket gift cards can only be purchased and used in-store. They cannot be redeemed on the Arket website. Gift cards carry an expiry date printed on the card and cannot be returned, redeemed for cash, or replaced if lost or stolen.
Arket Customer Service Contact Details
Email: customerservice@arket.com
Online Chat and Contact Form: Available via www.arket.com/customer-service
Customer Service Hours: Monday to Friday 8:00 AM to 8:00 PM, Saturday 9:00 AM to 6:00 PM, Sunday 9:00 AM to 5:00 PM (times may vary by region)
Arket Social Media Handles
Connect with Arket on social media for new arrivals, style inspiration, and customer updates:
Arket Return Policy 2026: Frequently Asked Questions
1. Can I return a sale item to Arket?
Yes, but the return window for sale items is only 14 days from the delivery date, compared to 30 days for full-price products. The item must still be in its original, unworn condition.
2. Does Arket offer direct exchanges?
No. Arket does not have a formal exchange process. If you want a different size or color, you need to return the original item and then place a new order on the Arket website.
3. Can I return an online Arket purchase to a store?
Only if you are in the UK, Sweden, or the Netherlands. In-store returns for online orders are not available in other markets. Store-purchased items must always be returned in-store.
4. What happens if I return an item late?
Arket will not accept returns after the relevant window has closed. If you think there is a reason for a delay, contact Customer Service before your deadline passes, as they may be able to help on a case-by-case basis.
5. How do I track my Arket return?
Keep your UPS collection receipt or drop-off slip. You can use the tracking number to follow your parcel on the UPS website. Arket will also send you a confirmation email once the return is received and processed at their warehouse.
Final Thoughts on the Arket Return Policy 2026
The Arket return policy 2026 is straightforward once you understand the two-tier return window. Give yourself 30 days for full-priced items and 14 days for sale purchases, keep items in their original condition, and use the UPS portal to book your return.
If anything goes wrong, the Arket Customer Service team is reachable via email or the online contact form. Knowing these details upfront means no unpleasant surprises and a smooth return experience from start to finish.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.