The Altar’d State return policy stands out in the retail world for one very generous reason: there is no time limit on fashion returns or exchanges. That includes sale items, which most retailers treat as final.
Whether you bought something three months ago or last week, you can bring it back, and the store will work with you. Here is everything you need to know about returning items to Altar’d State in 2026, from in-store returns to mailed packages, home goods rules, and how to reach customer support.
| Information | Details |
| Website | www.altardstate.com |
| Return Time | No time limit for fashion items; 30 days for home goods |
| Return Medium | Both (In-Store and Online/Mail) |
| Exchange Period | No time limit for fashion; 30 days for home goods |
| Refund Time | 3 to 7 business days after processing |
| Refund Method | Original payment method (credit card must be present); store credit if card unavailable |
| Contact | 1-800-284-7348 (Fashion) | 1-844-495-1987 (At Home) |
| Email Support | customerservice@altardstate.com | athome@altardstate.com |
Contents
- 1 What Makes Altar’d State’s Return Policy Different
- 2 How to Return Fashion Items In-Store
- 3 How to Return Items by Mail
- 4 Exchanges: How They Work
- 5 Altar’d State At Home: Different Rules Apply
- 6 Damaged or Defective Items
- 7 What Cannot Be Returned
- 8 Gift Returns
- 9 Shipping Policy Overview
- 10 Guest Services Contact Information
- 11 Social Media Handles
- 12 Frequently Asked Questions
- 13 Conclsuion
What Makes Altar’d State’s Return Policy Different
Most clothing stores give you 30, 60, or maybe 90 days to decide if you want to keep something. Altar’d State takes a completely different approach. For fashion items, accessories, and jewelry, the brand puts no expiration date on your right to return or exchange. The policy applies year-round, including during sales and promotional events. The company’s reasoning is simple: they want you to love what you bought. If you do not, they want to make it right.
This unlimited return window does come with one expectation. Items should be in a condition that shows they have not been heavily worn or damaged. Proof of purchase is requested, though if you have lost your receipt, Guest Services can often locate your purchase through your account or the order number on your packing slip.
How to Return Fashion Items In-Store
Returning to any Altar’d State location is the simplest path. You can visit any store, including AS Revival, Arula, or Tullabee locations, since they all operate under the same return umbrella.
- Bring the item you want to return or exchange.
- Bring your order confirmation email or packing slip as proof of purchase.
- Bring the credit card you used to make the purchase. Without it, you will receive store credit instead of a refund to your card.
- A team member will process your return on the spot.
One important note: bedding, pillows, and throws purchased from Altar’d State At Home cannot be returned in store, even if you bought them online. Those items must be mailed back.
How to Return Items by Mail
If heading to a store is not convenient, Altar’d State accepts mailed returns as well. The process is straightforward, but there is a $8.95 return shipping fee when you use their prepaid label. That amount gets deducted from your refund automatically.
Steps for a Mail Return
- Go to the Altar’d State return label page on their website and enter your order details. Alternatively, log into your account and navigate to Purchase History to find your Ecomm Order ID.
- Print the prepaid return label and attach it securely to your package.
- Drop the package off at the designated shipping carrier location.
- Your refund will be processed once Altar’d State receives and inspects the item.
If you bought an item in-store or through Instagram or Facebook shopping, use the dedicated link on the Altar’d State website to generate a return label for those purchases. The $8.95 fee does not apply to even exchanges, only to returns.
Exchanges: How They Work
Exchanges at Altar’d State work slightly differently from standard returns. If you want a different size, color, or style, note your request in the comment box during the online return process. If the item you want is in stock, it will ship to you at no extra charge. There is no exchange fee.
Exchanges on bedding, pillows, and throws are not available due to the nature of those products. For fashion items, exchanges carry the same unlimited timeframe as regular returns.
Altar’d State At Home: Different Rules Apply
The home goods line, Altar’d State At Home, has its own return conditions. Items like lighting, rugs, and furniture must be returned within 30 days of receipt. The items must be new and unused. Installed lighting fixtures are not eligible for return once they have been mounted.
For large items like rugs and furniture, the return process varies based on how the item was delivered.
- Rugs typically come with return instructions inside the box. Follow those steps to ship them back.
- For large furniture delivered via FedEx, contact Guest Services and arrange to ship it yourself.
- For items delivered through white glove or doorstep service, contact Guest Services to schedule a pickup.
A percentage or flat fee may apply for returning large home items. Contact Altar’d State At Home at 1-844-495-1987 or athome@altardstate.com to confirm the fee for your specific item before initiating the return.
Damaged or Defective Items
If your item arrived damaged or defective, Altar’d State covers the return at no cost to you. Contact Guest Services as soon as you notice the issue. The team will either replace the item or issue a full refund, depending on your preference and availability.
What Cannot Be Returned
Altar’d State’s return policy is among the most flexible in women’s fashion retail, but a few restrictions exist.
- Installed lighting fixtures from the At Home line.
- Bedding, pillows, and throws cannot be returned in-store, only by mail.
- Exchanges by mail are not available for bedding, pillows, and throws.
- Items in heavily worn, damaged, or used condition may be declined at the store’s discretion.
Gift Returns
If you received an Altar’d State item as a gift and need to return it, you can do so in-store with your gift receipt. Without a gift receipt, the store may issue store credit. Contact Guest Services if you are unsure of the best path forward for a gift return.
Shipping Policy Overview
All Altar’d State shipping is calculated based on business days, excluding weekends and holidays. Orders placed after 12:00 PM ET are processed the next business day. The brand ships to the United States, Canada, and U.S. military APO boxes. Canadian customers are responsible for any import duties or fees on their shipments.
Free shipping applies to fashion, bedding, pillow, and throw orders over $125. Furniture, rugs, lighting, and mirrors ship separately and are not included in the free shipping threshold. For PO boxes and APO addresses, select Standard shipping, as FedEx cannot deliver to PO boxes.
Guest Services Contact Information
The Altar’d State customer service team is available Monday through Friday from 9 AM to 9 PM ET and on weekends from 9 AM to 5:30 PM ET.
- Phone/Text (Fashion): 1-800-284-7348
- Phone (At Home): 1-844-495-1987
- Email (Fashion): customerservice@altardstate.com
- Email (At Home): athome@altardstate.com
Social Media Handles
Stay connected with Altar’d State on social media for new arrivals, promotions, and community updates:
Frequently Asked Questions
1. Does Altar’d State accept returns on sale items?
Yes. Altar’d State accepts returns and exchanges on sale items with no time limit. The unlimited return window applies to all fashion purchases, regardless of whether they were bought at full price or on sale.
2. Can I return an online order to an Altar’d State store?
Yes, online fashion orders can be returned to any Altar’d State, AS Revival, Arula, or Tullabee store. The exception is bedding, pillows, and throws from the At Home line, which must be mailed back.
3. What happens if I do not have my receipt?
Guest Services can often locate your purchase through your account or packing slip order number. Without any proof of purchase, the store may offer store credit at their discretion. Contact Altar’d State directly at 1-800-284-7348 for assistance.
4. Is there a fee for returning items by mail?
Yes. Using Altar’d State’s prepaid return label costs $8.95, which is deducted from your refund. Exchanges are free and do not incur the return shipping fee.
5. How long does it take to get a refund from Altar’d State?
Once Altar’d State receives and processes your return, refunds typically appear within 3 to 7 business days depending on your bank or payment provider.
Conclsuion
The Altar’d State return policy is genuinely customer-first. No time limits on fashion returns, free exchanges, and support for in-store and mail-based returns make this one of the most generous policies in women’s retail.
The only area where you need to be more careful is with home goods, where the 30-day return window applies. As long as you hold onto your receipt and keep items in good condition, returning to Altar’d State is about as stress-free as it gets.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.