The Alo return policy is one of the more straightforward ones in activewear. You get 30 days from the date of purchase to return or exchange unworn items, and return shipping is free for all US orders with a prepaid label. This guide breaks down exactly how returns and exchanges work at Alo Yoga in 2026, including the important catch with online exchanges and what qualifies as a final sale.
| Information | Details |
| Website | aloyoga.com |
| Return Time | 30 days from purchase date |
| Return Medium | Both (In-Store and Online via returns portal) |
| Exchange Period | 30 days from purchase date (via returns portal) |
| Refund Time | 2 to 4 business days after Alo receives the return |
| Refund Method | Original payment method; gift card refunds go back to gift card |
| Contact | 1-855-793-3100 |
| Email Support | support@aloyoga.com |
Contents
- 1 Alo Yoga Return Policy: What You Get
- 2 Alo Return Conditions: What Qualifies
- 3 What Alo Yoga Will Not Accept Back
- 4 How to Return an Alo Order Online
- 5 Alo In-Store Returns
- 6 Alo Exchange Policy: The Honest Picture
- 7 Alo Refund Method: What Gets Credited Where
- 8 International Alo Returns
- 9 Social Media Handles
- 10 Frequently Asked Questions About Alo Return Policy
- 11 Conclusion
Alo Yoga Return Policy: What You Get
Alo accepts returns on unworn, unused items with original tags attached within 30 days of purchase for a full refund to the original payment method. US customers get a free prepaid return label. International customers are responsible for their own return shipping costs and carriers.
Once your return arrives at Alo’s warehouse, expect 2 to 4 business days for processing. You will receive an email notification once the refund is issued.
Important: Alo does not offer direct online exchanges for a different size or color. The process is return and rebuy. You submit a return for a refund, and then place a new order for the replacement. This ties up your money during the processing window, which can take 1 to 2 weeks depending on your bank.
Alo Return Conditions: What Qualifies
Before you start a return, confirm your item meets all of these conditions:
- Unworn and unused: The item must have never been worn, washed, or altered.
- Original tags attached: All tags must still be on the garment.
- Sellable condition: The item must be in sellable condition with no signs of use.
- Proof of purchase: Your order number or receipt is required.
- Within 30 days: Returns submitted after 30 days from purchase are not accepted.
What Alo Yoga Will Not Accept Back
These categories are excluded from Alo’s standard return policy:
- Final sale items: Any item marked final sale at checkout cannot be returned or exchanged. No exceptions.
- Items with alterations: Hemmed or tailored items are not eligible. Alo does not offer in-store hemming, so any alterations are the customer’s responsibility.
- Custom orders: Not applicable to standard Alo retail, but any custom or personalized items would fall under final sale.
Tip: Alo marks final sale items clearly at checkout. Prices ending in $.97 or items in the “Final Sale” category are permanent and non-returnable.
How to Return an Alo Order Online
US customers start all returns through the Alo Returns Portal at returns.aloyoga.com. Here is the step-by-step process:
- Step 1: Go to returns.aloyoga.com. Log in with your order number and email, or access it through your Alo account under Order History.
- Step 2: Select the items you want to return and choose your reason.
- Step 3: Choose refund or exchange. For exchange, select the replacement item in the portal.
- Step 4: Print the prepaid UPS return label. Reuse the original mailer if you can.
- Step 5: Drop the package at any UPS Access Point.
Alo is not responsible for lost returns. Use the tracking number on your prepaid label to confirm your package reaches the warehouse.
Alo In-Store Returns
You can return or exchange online purchases at any US Alo Yoga store location within 30 days. Bring the item, its original tags, and your proof of purchase. In-store staff can process refunds directly to your original payment method.
Note: Stores cannot process exchange requests that were already initiated through the online returns portal. If you started the return online, complete it by mail. If you want to do an in-store exchange, go directly to the store without submitting it online first.
US customers can also return in-store purchases through the online portal, as long as you provided an email address when you bought in store. This cross-channel return option is only available for US purchases.
Alo Exchange Policy: The Honest Picture
Alo does not offer a simple “swap the size” exchange button. When you select an exchange in the returns portal, you are initiating a refund and a new purchase simultaneously. Here is how it actually works:
- You submit the return and select an exchange item in the portal.
- Alo processes the exchange request once they receive and inspect your returned item (2 to 4 business days).
- Your replacement ships with a new tracking email.
The practical problem: if the size you need sells out before your original item reaches the warehouse, you may miss it. If you need a specific size urgently, consider returning for a refund and purchasing the new size directly, rather than waiting for the exchange cycle.
Alo Refund Method: What Gets Credited Where
Refunds follow the original payment method:
- Credit/debit card: Refund goes back to the original card. Allow your bank’s standard posting time after Alo issues the refund.
- Gift card: If you paid with an Alo gift card, the refund goes back to that gift card. If you used a gift card plus another payment method, the gift card portion goes back to the gift card first, and the remainder goes to your other payment method.
International Alo Returns
Customers outside the US are responsible for return shipping costs and must arrange their own carrier. Alo does not provide prepaid return labels for international orders. Use a trackable shipping method, as Alo is not liable for international parcels that go missing in transit. Processing timelines remain 2 to 4 business days once the warehouse receives the item.
Social Media Handles
Follow Alo Yoga on social media for new drops, wellness content, and occasional promotion announcements:
Frequently Asked Questions About Alo Return Policy
Does Alo Yoga offer free returns?
Yes, for US orders. Alo provides a free prepaid UPS return label for all domestic returns. International customers must cover their own return shipping.
Can I exchange an Alo item for a different size?
You can select an exchange in the returns portal, but it works as a return-and-rebuy. Alo ships your replacement once they receive and process your original item. For faster turnaround, consider returning for a refund and reordering directly.
What happens if I return an Alo final sale item?
Final sale items cannot be returned or exchanged under any circumstances. Always check the item description at checkout. If the price ends in an unusual number like $.97, assume it is final sale.
How long does an Alo refund take?
Alo processes returns within 2 to 4 business days of receiving your item. After that, your bank determines how long it takes to see the credit posted to your account.
Can I return an Alo online purchase to a physical store?
Yes. Bring your item, original tags, and proof of purchase to any US Alo Yoga store within 30 days. Do not initiate the return online first if you plan to go in person.
Conclusion
The Alo return policy rewards customers who move within 30 days of purchase. Free return shipping, fast processing, and in-store flexibility make it one of the better policies in activewear. The main limitation is the lack of an instant exchange. If you need a size swap, budget 1 to 2 weeks for the return-and-rebuy cycle. Final sale restrictions are strict, so read labels carefully before you buy.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.