Sweden-based fashion brand NA-KD ships on-trend clothing and accessories to shoppers worldwide. If something from your order doesn’t work, the NA-KD return policy gives you 30 days from the date you receive your order to send it back. Here is exactly what you need to know: the conditions, the fees, the refund timeline, and how to get your money back without headaches.
NA-KD Return Policy: Quick Reference
| Information | Details |
| Website | www.na-kd.com |
| Return Time | 30 days from date of receipt |
| Return Medium | Online (mail only) |
| Exchange Period | No direct exchange; return for refund and place new order |
| Refund Time | 2 to 3 business days after receipt; up to 14 days for bank credit |
| Refund Method | Original payment method |
| Contact | Via Help Center at na-kd.com/en/customer-service |
| Email Support | hello@na-kd.com |
How the NA-KD Return Policy Works
NA-KD accepts returns on items that are in their original condition, within 30 days of receiving your order. The brand ships a prepaid return label with every order, so you do not need to print your own label. However, returning an item is not free. NA-KD charges a return fee of $3.95 per order, deducted directly from your refund. If you return more than four items from the same order, an extra $1 per additional item is also deducted.
To qualify for a refund, your items must meet these conditions:
- Items must be unworn, unwashed, and unaltered.
- All original tags must still be attached.
- Swimwear can be returned only if all tags and the hygiene sticker are still in place.
- Sealed hygiene products and cosmetics cannot be returned once opened.
- Items returned in unsuitable condition will not be refunded and will be sent back to you.
Step-by-Step: How to Make an NA-KD Return
The return process at NA-KD is handled entirely online. Here is how to do it:
- Step 1: Go to the NA-KD Help Center at na-kd.com/en/customer-service and locate the returns section.
- Step 2: If you are a registered user, start the return from your account under Order History. If you checked out as a guest, click the link in any order confirmation email.
- Step 3: Fill in the return form that came with your package or complete it online.
- Step 4: Use the prepaid return label included in your package and drop it off at the carrier location specified on the label.
- Step 5: Keep your proof of return from the carrier. NA-KD strongly advises keeping this receipt until your refund is fully processed. Without it, a delayed or missing return cannot be traced.
NA-KD Exchange Policy
NA-KD does not offer direct exchanges. If you want a different size, color, or style, you need to return your original item for a refund and place a new order separately. The $3.95 return fee still applies to the returned item. Factor that in when deciding whether an exchange makes financial sense on lower-priced items.
Refund Timeline at NA-KD
Once NA-KD receives your returned package from the carrier, they aim to process your refund within 2 to 3 business days. After that, it can take up to 14 days for the money to appear in your bank account depending on your payment provider. You will receive a confirmation email when the refund is initiated.
For PayPal payments, refunds typically process within 2 working days after the returned package is received at the warehouse.
What Cannot Be Returned to NA-KD
Some items fall outside the standard return policy. Always check before ordering:
- Items that have been worn, washed, or altered in any way.
- Items with tags removed.
- Swimwear returned without all hygiene stickers and tags intact.
- Opened cosmetics or sealed hygiene products.
- Any item returned after the 30-day window.
If NA-KD receives a returned item in an unacceptable condition, they reserve the right to deduct a fee based on the item’s depreciation, or refuse the refund entirely and return the item to you.
NA-KD Defective or Faulty Items
If you receive a faulty or damaged item from NA-KD, contact their customer care team immediately at hello@na-kd.com before attempting to return anything. NA-KD will evaluate your claim and guide you through the correct process. Do not send back a faulty item without first reaching out, as unguided returns may delay your resolution.
Gift Cards at NA-KD
NA-KD sells gift cards that are valid for 12 months from the date of purchase. Once confirmed, the gift card code is sent to your email within 24 hours. Gift cards cannot be returned, refunded, or exchanged. If a gift card is lost or stolen, NA-KD is not responsible for replacement. You cannot use a discount code in the same transaction as a gift card.
Social Media Handles
Find NA-KD’s latest collections, collabs, and style content here:
Frequently Asked Questions: NA-KD Return Policy 2026
1. Is the NA-KD return free?
No. NA-KD charges a $3.95 return fee per order, deducted from your refund. If you return more than four items in a single order, an additional $1 per extra item is also deducted. The return label is pre-paid and included in your package, but the cost is passed on to you through the refund deduction.
2. How long do I have to return NA-KD items?
You have 30 days from the date you receive your order to return items to NA-KD. The day your package is delivered is day one. Items returned after this window will not be accepted.
3. Can I exchange items on NA-KD?
NA-KD does not offer direct exchanges. The process is to return your unwanted item for a refund and place a new order for the size, color, or style you want. The return fee still applies to the returned order.
4. What happens if I return a NA-KD item in poor condition?
NA-KD inspects all returns upon receipt. Items that show signs of wear, damage, washing, or missing tags may have a depreciation fee deducted from the refund, or the refund may be voided entirely and the item sent back to you.
5. How do I contact NA-KD customer service?
The fastest way to reach NA-KD is through their Help Center at na-kd.com/en/customer-service or by emailing hello@na-kd.com. NA-KD does not maintain a publicly listed customer service phone line and primarily handles inquiries through digital channels and their online Help Center.
Conclusion
The NA-KD return policy is clean and easy to follow if you act within 30 days, keep your items in original condition, and use the included prepaid return label. The $3.95 fee is a small cost for the convenience of free outbound shipping on most orders.
Just keep your carrier receipt, watch your return window, and check the condition rules on hygiene and swimwear items before you order. With those basics covered, the NA-KD return policy 2026 is a manageable process for any customer.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.