If you have just received an online order from DISSH and something is not right, the Dissh return policy gives you 30 days to send it back. The Queensland-born brand built its return system around speed: full-price items come back as refunds to your original payment method, the Refundid portal can process your return in under 60 seconds, and Australian shoppers now have access to an Instant Exchange feature that ships your replacement before your return even arrives. Here is everything you need to know for 2026.
| Website | www.dissh.com / www.dissh.com.au |
| Return Time | 30 days from delivery date (online); 14 days in-store |
| Return Medium | Online (via Refundid portal) and In-Store |
| Exchange Period | 30 days (Australian customers via Instant Exchange) |
| Refund Time | 3-5 business days at warehouse; 5-10 business days to bank account |
| Refund Method | Original payment method (full-price items); gift card (sale items) |
| Contact | +61 7 3725 7633 (Mon-Fri 9am-5pm AEST) |
| Email Support | customerservice@dissh.com.au |
What the Dissh Return Policy Actually Covers
Every full-price item purchased online from dissh.com or dissh.com.au qualifies for a refund to the original payment method, provided the return is lodged within 30 days of delivery and the item meets condition requirements. Full-price items purchased with a promotional code or discount code still qualify as full-price for return purposes.
Items must meet all of the following before the warehouse will accept them:
- Unworn, unwashed, and unused
- Original tags attached
- Swimwear returned inside the original swimwear bag
- Fragrances returned sealed in their original packaging
- Proof of purchase included with the return
Anything returned outside these conditions may be refused, with re-dispatch fees charged to the customer.
Sale Items and Non-Returnable Goods
The Dissh return policy draws a clear line between full-price and sale items. Any item marked on sale at the time of purchase on dissh.com is final sale and cannot be returned for a refund. Australian customers purchasing a sale item online can return it for a gift card or submit an Instant Exchange only.
These items cannot be returned under any circumstances:
- Earrings: excluded for hygiene reasons
- Final sale items: marked clearly on the product page at checkout
- In-store purchases: not eligible for return via the online portal
How to Lodge an Online Return with Dissh
Step 1: Visit the Refundid Return Portal
All DISSH online returns go through the Refundid portal at dissh.com or dissh.com.au. Enter your order number and email address, then follow the prompts. Refundid handles both standard returns and the Instant Exchange pathway for Australian customers.
Step 2: Choose Your Return Type
You will see two main options:
- Standard Return: Lodge your return, print or receive a return label, ship the item, and wait for processing.
- Instant Refund via Refundid: For Australian customers who qualify, Refundid can process your refund in under 60 seconds after lodgement. You must ship the item and provide a tracking number after receiving the refund or you will be charged.
Step 3: Ship the Item
Once lodged, you must ship the return within 7 days or the return request is automatically cancelled. Australian customers can purchase a return shipping label through the portal. International customers must arrange and pay for their own return shipping via a tracked service. All returns must be sent to the DISSH Australian warehouse facility: Customer Service, 2/48 Eagleview Place, Eagle Farm, QLD 4009, Australia.
For international orders, approximate return shipping costs using DHL Express run around $20 USD. This cost is not covered by DISSH for international orders.
Step 4: Processing Time
Once your parcel arrives at the warehouse, allow 3 to 5 business days for Dissh to process the return. You receive an email confirmation when the return is logged as delivered and again when processing is complete. After processing, the refund takes a further 5 to 10 business days to appear in your bank account depending on your financial institution. Card issuer processing times are outside Dissh’s control.
Dissh Instant Exchange: For Australian Customers
The Instant Exchange feature launched through the Refundid portal and is currently available to Australian shoppers only. It lets you swap an item for a different size of the same product, or use the exchange credit to select a different style entirely, without waiting for your return to arrive at the warehouse. Your replacement order is created and shipped immediately.
How it works:
- Lodge your return via the Refundid portal and select Instant Exchange
- Choose Same item, different size or Different item (using your exchange credit online)
- Your replacement order is confirmed instantly and shipped within standard processing times
- Ship your original item back within 7 days
International customers and those returning in-store cannot use Instant Exchange. The workaround: return the item for a refund and place a new order separately.
In-Store Returns at Dissh
If you purchased an item directly in a Dissh boutique, you can return it to the original store of purchase within 14 days for either a refund to the original payment method or an exchange. Bring the item in its original condition with proof of purchase.
Three important notes for in-store shoppers:
- Online orders cannot be returned in-store for a cash or card refund. If you walk into a boutique with an online order, the best you can receive is a gift card or an exchange.
- Store purchases cannot use the online returns portal. If you mail a store purchase to the warehouse without going through in-store channels, you cover shipping costs and will only receive a gift card refund.
- In-store purchases returned to the warehouse: eligible for a gift card refund only, at the customer’s shipping expense.
Faulty Items and Warranty Returns
DISSH classifies an item as faulty if it arrives damaged or develops a fault within 3 months of the order date. Email customerservice@dissh.com.au with your order number and clear photos of the fault. The team will assess and advise on next steps. Damage that occurs after 3 months is considered normal wear and tear and does not qualify for a warranty return, though Australian Consumer Law protections may apply separately.
Returning Multiple Orders Together
DISSH allows you to combine items from multiple orders into one return parcel. Use the Refundid portal to lodge each return separately (using the corresponding order number for each), then select the option to combine them. Print one combined return label and pack all items together with a separate return form for each order number included in the parcel. This saves on shipping costs when returning items from several different orders.
Social Media Handles
Connect with DISSH across their active social media profiles:
- Instagram: https://www.instagram.com/dissh
- Facebook: https://www.facebook.com/disshofficial
- TikTok: https://www.tiktok.com/@dissh
- Pinterest: https://www.pinterest.com/disshofficial
Dissh Return Policy 2026: FAQs
1. Can I exchange an online Dissh order for a different size?
Australian customers can use the Instant Exchange feature via the Refundid portal to swap for a different size of the same item or redeem the credit on a different style. International customers and non-Australian shoppers need to return the item for a refund and place a new order separately. DISSH does not process direct exchanges outside the Instant Exchange system.
2. How long does a Dissh refund take?
From the moment your parcel arrives at the warehouse, allow 3 to 5 business days for processing. Then allow 5 to 10 further business days for the refund to appear in your bank account. If you use Refundid’s Instant Refund option, funds can hit your account in under 60 seconds, though you must still return the item.
3. I bought a sale item online. Can I still return it?
For Australian online customers: sale items can be returned for a gift card or an Instant Exchange. For all other regions: sale items are final sale and cannot be returned. Always check the item page before purchasing to confirm the sale status in your region.
4. Do I need to pay for return shipping as an international customer?
Yes. International customers pay for their own return shipping. DISSH recommends using a tracked service such as DHL Express, which typically costs around $20 USD. The return must arrive at the Eagle Farm, QLD warehouse. Duties and taxes paid on the original order are non-refundable.
5. What if my Dissh item arrives damaged?
Email customerservice@dissh.com.au immediately with your order number and photos of the damage. DISSH covers faulty items reported within 3 months of the order date. Damage reported after 3 months falls outside the warranty period, though you may still have rights under Australian Consumer Law if you are based in Australia.
Conclusion
The Dissh return policy 2026 rewards shoppers who act within 30 days, keep their items in original condition, and use the Refundid portal. For Australians, the Instant Exchange and Instant Refund tools make the process faster than most global fashion retailers.
For international shoppers, the policy is still fair, with the understanding that return shipping costs apply. Reach the team at customerservice@dissh.com.au or +61 7 3725 7633 if you need guidance before starting your return.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.