Returning something to Saks Fifth Avenue is a different experience than returning to most retailers. The Saks return policy gives you 30 days from the delivery date to send something back, and your items must meet strict condition standards to qualify. In-store returns are free and faster.
Mail returns cost $9.95, deducted from your refund. Knowing the details before you send anything back prevents unpleasant surprises. This guide covers every aspect of the Saks return process.
| Information | Details |
| Website | www.saksfifthavenue.com |
| Return Time | 30 days from delivery date |
| Return Medium | In Store (free) or by Mail ($9.95 fee) |
| Exchange Period | In-store only; no online exchanges |
| Refund Time | 10 to 14 business days after Saks receives the return |
| Refund Method | Original payment method; gift card refunds go back to gift card |
| Contact | 1-877-551-7257 (1-877-551-SAKS) |
| Email Support | Via Customer Care form at saksfifthavenue.com |
Contents
- 1 Understanding the 30-Day Return Window
- 2 Condition Requirements for Saks Returns
- 3 What Cannot Be Returned to Saks
- 4 Returning In Store: Free and Faster
- 5 Returning by Mail: The Step-by-Step Process
- 6 Saks Gift Returns
- 7 Payment Methods and Refund Notes
- 8 Saks Fifth Avenue Social Media Handles
- 9 Frequently Asked Questions: Saks Return Policy
- 10 Conclusion
Understanding the 30-Day Return Window
Saks Fifth Avenue requires that returns be received by the warehouse within 30 days of the delivery date. This is not 30 days to ship the item; it is 30 days for Saks to physically receive it. If your return arrives on day 31, it may be declined and sent back to you without a refund. Plan your return timeline with that distinction in mind.
Holiday return policy exception: Items purchased between November 15 and December 15, 2025 were eligible for return until January 15, 2026. For purchases made on or after December 16, 2025, the standard 30-day policy applies.
Condition Requirements for Saks Returns
Returned items must be in the same condition as when they were received. Saks quality checks are thorough. Your return must be:
- Unworn and unwashed: Any sign of wear, including scent of perfume or deodorant marks, may result in rejection.
- Undamaged: Items cannot show any signs of damage not present at the time of delivery.
- Unaltered: Tailoring, hemming, or any alteration makes an item ineligible for return.
- With original tags: All original tags must be attached. Many Saks items have large plastic security tags that must remain attached for the return to be accepted.
- With original packaging: Where applicable, include all original packaging.
- With proof of purchase: Receipt, order confirmation, or packing slip required.
What Cannot Be Returned to Saks
These item categories are permanently excluded from the Saks return policy:
- Final Sale items (marked clearly on the product page and order confirmation)
- Gourmet food items
- Monogrammed or personalized items
- Dresses from which the attached garment tag has been removed
- Note: Original shipping fees are never refunded, even if the reason for return is not your fault.
Returning In Store: Free and Faster
Taking your item directly to a Saks Fifth Avenue store is the fastest way to get your refund and the only way to avoid the $9.95 mail return fee. Bring the item along with your store receipt or order number. A Style Advisor will process the return, and your refund is issued to your original payment method. Credit and debit card refunds typically post within a few days of the in-store transaction.
Exchanges are also handled exclusively in store. If you want a different size, color, or style, visit any Saks location and a Style Advisor can assist. Online exchanges are not available.
Returning by Mail: The Step-by-Step Process
Two mail return options are available through the Saks returns portal
Option A: QR Code Drop-Off (No Printer Required)
- Go to your Order History on saks.com and select the item to return.
- Choose Return by QR Code.
- Head to a nearby FedEx location and show your QR code. FedEx handles the rest.
Option B: Print Your Own Label
- Go to the Saks Returns Form or your Order History.
- Download and print your prepaid label and return slip.
- Pack your item securely, include the return slip, and drop it at a FedEx location.
A $9.95 return shipping fee is deducted from your refund for all mail returns. Once Saks receives and inspects your return, refund processing takes 10 to 14 business days. Allow additional time for the refund to post to your bank account.
Saks Gift Returns
If you received a Saks item as a gift and need to return it, go to the Saks Returns Form and select the gift return option. You will need the order number from the gift note inside the package. Refunds for gift returns are typically issued as store credit rather than back to the original purchaser’s payment method.
Payment Methods and Refund Notes
A few specifics on how refunds are issued:
- Gift card purchases: Refunds go back to your original gift card. Keep the card even after the balance reaches zero, as Saks may need it to process the return.
- Multiple payment methods: If you split payment, refunds are distributed back proportionally.
- Sales tax: Tax is refunded in most states, with the exception of states that do not charge sales tax (Alaska, Delaware, Montana, New Hampshire, Oregon).
- Shipping charges: Never refunded, regardless of reason for return.
Saks Fifth Avenue Social Media Handles
Connect with Saks on their verified official social media profiles:
Frequently Asked Questions: Saks Return Policy
1. Can I return a Saks purchase to a Saks Off 5th store?
Saks Fifth Avenue and Saks Off 5th are separate retail entities with completely separate return policies. You cannot return a Saks Fifth Avenue purchase at a Saks Off 5th location, and vice versa. Always return items to the same banner where the purchase was made.
2. What if my return is rejected by Saks?
If Saks determines that a returned item does not meet condition requirements, the item will be shipped back to you with an explanation. You will not receive a refund. Saks has tightened quality inspections significantly, and items showing signs of wear, scent, or tag removal are rejected.
3. How long does a Saks mail return refund take?
After Saks receives your return, processing takes 10 to 14 business days. Following that, allow an additional 3 to 5 business days for your bank to post the credit. Total wait time from the day you ship to the day you see money in your account can be up to 20 days.
4. Can I exchange a Saks online purchase?
Saks does not offer online exchanges. To exchange an item, visit any full-line Saks Fifth Avenue store with the item and your order number. A Style Advisor will help you find the right replacement and process the exchange in store.
5. Does Saks have a return policy for high-value luxury items?
Yes, the standard 30-day return policy applies to all items including luxury merchandise, provided they meet all condition requirements. High-value items must be especially carefully maintained: tags must be in place, items must be unworn, and original packaging must be intact. Frequent returners may face future restrictions on purchases and returns at Saks’s discretion.
Conclusion
The Saks return policy rewards shoppers who act quickly, keep their tags attached, and return in store when possible. The 30-day window is firm, the $9.95 mail fee is real, and the condition standards are strict. If you shop regularly at Saks, returning in store eliminates the fee entirely and gets your refund moving faster. For questions, reach the Customer Care team at 1-877-551-7257 or visit the returns portal at saksfifthavenue.com.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.