If you’ve ordered from Hello Molly and something didn’t work out, you have 30 days from your delivery date to send it back. The Hello Molly return policy runs entirely online since there are no U.S. retail stores, and instead of cash refunds, you will receive store credit valid for 12 months. Understanding the process before you ship saves time and avoids surprises at the warehouse. This guide walks you through every detail.
| Information | Details |
| Website | www.hellomolly.com |
| Return Time | 30 days from delivery date |
| Return Medium | Online (Mail) only |
| Exchange Period | No direct exchanges; return for store credit and reorder |
| Refund Time | 7 business days after warehouse receives the return |
| Refund Method | Store credit (12-month validity); card refund for faulty items only |
| Contact | +1 (818) 900-7796 (Mon-Fri, 9:30 AM – 5:00 PM AEST) |
| Email Support | returns@hellomolly.com / info@hellomolly.com |
Contents
- 1 How the Hello Molly Return Policy Works
- 2 Return Eligibility Requirements
- 3 Items That Cannot Be Returned
- 4 How to Start a Return: Step by Step
- 5 Does Hello Molly Offer Exchanges?
- 6 Hello Molly Refund Policy for Faulty Items
- 7 Store Credit: What You Need to Know
- 8 Hello Molly Return Shipping Costs
- 9 Hello Molly Social Media Handles
- 10 Frequently Asked Questions: Hello Molly Return Policy
- 11 Conclusion
How the Hello Molly Return Policy Works
Hello Molly accepts returns within 30 days of the delivery date. All returns are processed online through their returns portal. Once the warehouse receives and inspects your item, store credit is issued to your Hello Molly account within 7 business days. This credit is valid for 12 months and can only be used on hellomolly.com. The original shipping charge you paid is not credited back.
One important distinction: Hello Molly does not offer cash or card refunds for change-of-mind returns. The only exception is for items with a confirmed manufacturing fault. If your item arrives damaged or defective, email returns@hellomolly.com immediately with photographic evidence, and the team will guide you through a refund to your original payment method.
Return Eligibility Requirements
Before sending anything back, check these conditions. Your item must:
- Be returned within 30 days of the delivery date, not the order date.
- Be unworn, unwashed, unstained, and unperfumed.
- Have all original Hello Molly tags attached, including hangtags.
- Not be marked Final Sale, as these items cannot be returned or exchanged.
- For footwear: the original shoebox must be included in its original condition, without postal labels stuck to it.
- For handbags: original dust bags and packaging must be included.
- For swimwear: hygiene stickers must be fully intact.
Items That Cannot Be Returned
Hello Molly excludes certain categories for hygiene and policy reasons. The following items are non-returnable:
- Intimates and undergarments
- Stockings and hosiery
- Hair accessories
- Hats
- Earrings
- Personal massagers
- Cosmetic and beauty products, including self-tanners
- Final Sale items
How to Start a Return: Step by Step
All returns are initiated through the Hello Molly returns portal at hellomolly.com/pages/returns. Here is the process for U.S. customers:
- Go to hellomolly.com and navigate to the Returns section.
- Click ‘Create Return’ and enter your order number and email address.
- Choose your return method: Drop Off Returns (QR code) or Standard Post (prepaid label).
- For Drop Off: pay the $5 fee, receive a QR code, and take your parcel to a Happy Returns or FedEx drop-off location.
- For Standard Post: pay the $9.50 fee, print the label, affix it to your package, and remove any old shipping labels.
- Drop off your parcel at a USPS location.
- Allow 7 business days from when the warehouse receives your return for store credit to appear in your account.
Does Hello Molly Offer Exchanges?
Hello Molly does not process direct exchanges. If you need a different size or color, the path forward is to return your item for store credit and then place a new order. Since processing takes up to 7 business days, start your return as soon as you know you need a different size to minimize the wait before your credit is available.
Hello Molly Refund Policy for Faulty Items
If your item has a manufacturing defect, the refund process is different. Contact returns@hellomolly.com as soon as you notice the fault. Include clear photographs showing the issue. Hello Molly cannot guarantee refunds without photographic evidence, so document the defect before doing anything else. If the fault is confirmed, a refund to your original payment method will be processed within 5 to 7 business days. Foreign transaction fees and currency conversion fees are not refunded.
Store Credit: What You Need to Know
Hello Molly store credit works like this:
- Valid for 12 months from the date of issue.
- Only usable at hellomolly.com; cannot be used in any physical store.
- Issued in the same currency you used when placing your original order.
- Viewable in your account under your profile once issued.
- Original shipping fees are not credited; only the item cost is returned as credit.
Hello Molly Return Shipping Costs
Hello Molly does not cover return shipping costs for change-of-mind returns. U.S. customers pay either $5 for Drop Off Returns (via QR code at a Happy Returns or FedEx location) or $9.50 for Standard Post (prepaid label shipped via USPS). If your item is faulty, Hello Molly will arrange return shipping at no cost to you.
Hello Molly Social Media Handles
Stay connected with Hello Molly across their official social channels:
Frequently Asked Questions: Hello Molly Return Policy
1. Can I get a cash refund from Hello Molly?
Only if your item has a confirmed manufacturing fault. For all other returns, Hello Molly issues store credit to your account. This credit is valid for 12 months and is redeemable only on hellomolly.com.
2. What happens if I miss the 30-day return window?
Hello Molly will not accept returns initiated after 30 days from the delivery date. The policy is strict, so begin your return as soon as you know you want to send something back.
3. Can I return swimwear to Hello Molly?
Yes, but only if all hygiene stickers are completely intact and the swimwear is unworn and unwashed. If any sticker has been removed or tampered with, the return will be rejected.
4. How do I check my Hello Molly store credit balance?
Log into your Hello Molly account on hellomolly.com and view your profile. Your store credit balance will be displayed there. Remember, unused credit expires after 12 months.
5. Does Hello Molly have a physical store in the U.S.?
Hello Molly does not have any retail store locations in the United States. The brand’s physical presence is a store at 8 Hiles St, Alexandria NSW 2015 in Australia. All U.S. returns are handled entirely by mail through the online returns portal.
Conclusion
The Hello Molly return policy is clear once you know the rules: 30 days, online-only, and store credit instead of cash. Final sale items, hygiene-sensitive products, and anything beyond the return window will not be accepted.
If your item has a defect, photograph it immediately and email returns@hellomolly.com for a path to a card refund. For all other questions, call +1 (818) 900-7796 Monday through Friday between 9:30 AM and 5:00 PM AEST.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.