Shopping at At Home is exciting, but sometimes a purchase doesn’t work out. The good news: the At Home return policy is refreshingly straightforward. You get 60 days to return most items, and if you’re an Insider Perks member, that window stretches to 90 days. No exchanges are offered, but you can return anything unwanted and shop fresh. Here is everything you need to know before heading to your nearest store or shipping something back.
| Information | Details |
| Website | www.athome.com |
| Return Time | 60 days (90 days for Insider Perks members) |
| Return Medium | In Store or Online (Mail) |
| Exchange Period | No exchanges offered |
| Refund Time | 3 to 10 business days depending on payment method |
| Refund Method | Original payment method; store credit if no proof of purchase |
| Contact | 1-844-279-4663 |
| Email Support | customercareline@athome.com |
Contents
- 1 At Home Return Policy at a Glance
- 2 Return Conditions and Requirements
- 3 What Cannot Be Returned
- 4 How to Return an At Home Purchase In Store
- 5 How to Return an At Home Purchase by Mail
- 6 At Home Insider Perks and the Extended Return Window
- 7 Damaged or Defective Items
- 8 Refund Method and Timeline
- 9 At Home Social Media Handles
- 10 Frequently Asked Questions: At Home Return Policy
- 11 Conclusion
At Home Return Policy at a Glance
At Home allows customers to return unused, unopened items within 60 days of purchase. Members of the Insider Perks loyalty program enjoy an extended return window of 90 days. Returns require proof of purchase through your Insider Perks account or a receipt, plus a valid government-issued ID. If you cannot provide any proof of purchase, At Home will still process your return, but you will receive store credit based on the current selling price of the item rather than what you paid.
The store does not process direct exchanges. If you want a different size, color, or style, you return the unwanted item and purchase the replacement separately. This applies to all customers, whether shopping in store or online.
Return Conditions and Requirements
To qualify for a full refund at At Home, your return must meet these conditions:
- Unused and unopened: Items must be in their original packaging.
- Within the return window: 60 days for regular customers, 90 days for Insider Perks members.
- Proof of purchase: A receipt or Insider Perks account lookup plus valid photo ID.
- No receipt: Store credit only, based on the current selling price.
What Cannot Be Returned
Not all items qualify for return at At Home. These categories are excluded:
- Mattresses and box springs: No returns or exchanges under any circumstances.
- Pillows and cushions without tags: Tags must be intact to be eligible.
- All Sales Final items: These are marked clearly at the point of purchase.
- Christmas merchandise after December 25: Returned after December 25, these items will be refunded at the current price, not the original purchase price, even with a receipt.
How to Return an At Home Purchase In Store
Returning in person is the simplest option. Bring the item in its original packaging to your nearest At Home location. Bring your receipt or have your Insider Perks account ready on your phone, plus a valid government-issued ID. A store associate will process your return and issue the appropriate refund. If you paid by credit or debit card, the refund typically appears within 3 to 10 business days, depending on your bank.
Items delivered by At Home’s local delivery partners, including Roadie, Instacart, and DoorDash, must be returned in person at a store. These items cannot be mailed back.
How to Return an At Home Purchase by Mail
For online orders shipped to your home, At Home offers a mail return option. To start, log into your account on athome.com, go to your order history, and initiate the return through the digital self-service tool. You will receive instructions for packaging and shipping the item back. Note that the cost of original shipping is not refunded. Once At Home receives and inspects your return, a refund is issued to your original payment method.
Step-by-Step Mail Return Process
- Log into your At Home account at athome.com.
- Navigate to your order history and locate the item you want to return.
- Follow the on-screen prompts to initiate the return.
- Pack the item securely in its original packaging.
- Ship the item using the instructions provided by At Home.
- Allow 3 to 10 business days for your refund to appear after the item is received.
At Home Insider Perks and the Extended Return Window
Joining the Insider Perks loyalty program is free and gives you an extra 30 days to make returns, bringing your total window to 90 days. Your purchase history links directly to your account, which also eliminates the need to keep paper receipts. If you shop at At Home regularly, enrolling in Insider Perks before your next visit is worth doing before you buy, not after.
Damaged or Defective Items
At Home inspects every item before it ships, but manufacturing defects happen. If you receive or discover a damaged or defective product, bring it back to any At Home store within 60 days for a full refund. Do not attempt to install or assemble a damaged item before returning it, as this may affect your eligibility.
Refund Method and Timeline
Refunds at At Home are issued as follows:
- With proof of purchase: Full refund to your original payment method within 3 to 10 business days.
- Without proof of purchase: Store credit based on the item’s current selling price.
- Christmas items after December 25: Refunded at current price, even with a receipt.
At Home Social Media Handles
Connect with At Home on their official social media channels:
Frequently Asked Questions: At Home Return Policy
1. Can I return an At Home item without a receipt?
Yes. At Home accepts returns without a receipt, but you will receive store credit based on the current price of the item rather than what you originally paid. A valid government-issued photo ID is required.
2. Does At Home offer exchanges?
At Home does not offer direct exchanges. You return the unwanted item and then purchase a new one separately. Your refund, once processed, can be used on any new purchase in store or online.
3. Can I return a mattress to At Home?
No. At Home does not accept returns on mattresses or box springs under any circumstances. This policy applies regardless of whether the mattress has been used or is still in its original packaging.
4. How long does it take to get a refund from At Home?
Once your return is processed, refunds to your original payment method typically take 3 to 10 business days, depending on your bank or credit card issuer. Store credit is usually issued faster.
5. Can I return items delivered by Instacart or DoorDash?
Yes, but only at a physical At Home store. Items delivered by Roadie, Instacart, or DoorDash cannot be returned by mail. You must bring them in person to your nearest At Home location within the standard return window.
Conclusion
The At Home return policy gives most shoppers 60 days to change their minds, and Insider Perks members get a full 90 days. The process is designed to be low-friction: you can return in store or by mail, and the team will verify your purchase through your loyalty account even without a paper receipt.
The key exceptions to know are mattresses, all-sales-final items, and Christmas merchandise returned after December 25. Outside of those categories, the policy is fair and easy to navigate. If you have questions before making a return, contact At Home customer care at 1-844-279-4663 or email customercareline@athome.com.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.