If you bought boots, jeans, or Western gear from Boot Barn and need to send something back, the process is more straightforward than you might think. The Boot Barn return policy gives customers 60 days from the date of purchase or delivery to return most items, whether bought online or in a physical store. This guide breaks down every rule, timeline, exception, and contact detail you need to make a smooth return in 2026.
| Website | www.bootbarn.com |
| Return Time | 60 days from purchase or delivery date |
| Return Medium | In-Store and Online (Both) |
| Exchange Period | 60 days from purchase or delivery date |
| Refund Time | 2 to 5 business days after processing (allow 1 to 3 weeks for mail returns) |
| Refund Method | Original payment method; PayPal/Affirm refunded to original account; cash purchases refunded by check |
| Contact | 1-888-440-2668 |
| Email Support | custserv@bootbarn.com |
Contents
- 1 Boot Barn Return Policy Overview
- 2 Boot Barn Return Policy for Footwear and Apparel
- 3 How to Return Items to Boot Barn
- 4 Boot Barn Exchange Policy
- 5 Boot Barn Refund Policy
- 6 Items That Cannot Be Returned
- 7 Returning Without a Receipt
- 8 Boot Barn Shipping Policy
- 9 Social Media Handles
- 10 Boot Barn Return Policy FAQ
- 11 Conclusion
Boot Barn Return Policy Overview
Boot Barn accepts returns on most merchandise within 60 days of the purchase or delivery date. That applies to both online orders and items bought at any Boot Barn retail location across the country. The item must be in new, unworn, and unwashed condition, with all original tags attached and returned in the original packaging (including the boot box if applicable). Keep your receipt or order confirmation, because without proof of purchase, the item will be returned to you with no refund issued.
For online purchases, the 60-day clock starts from the date the item was delivered to you, not the date you placed the order. For in-store purchases, it starts from the date on your sales receipt.
Boot Barn Return Policy for Footwear and Apparel
Boots and shoes must be returned unworn, with all original tags still attached, and inside the original boot box. Boot Barn recommends trying on footwear indoors on carpet only. Once a pair of boots shows scuffs, dirt, or signs of outdoor wear, it will no longer qualify for a return. The same rule applies to apparel: items must be unworn, unwashed, and unaltered.
If you remove tags or wash a garment before deciding to return it, Boot Barn will likely reject the return. Keep everything in original condition until you are completely sure you want to keep it.
How to Return Items to Boot Barn
Option 1: Return In-Store (Recommended)
Boot Barn strongly recommends returning items directly to a store. In-store returns are free of any shipping fees. You can walk in with your item and your original receipt, and a store associate will process your refund or exchange on the spot. Online orders can also be brought into any Boot Barn store for a refund to the original payment method or store credit.
No store nearby? Use the Store Locator at bootbarn.com to find the nearest location.
Option 2: Return by Mail
To start a mail-in return, visit the Boot Barn website and go to the Order Locator. Enter your order number, email address, and ZIP code. A prepaid UPS return shipping label will be generated, but note that a $10 return shipping fee will be deducted from your refund when this label is used. That fee is waived if the item is defective or if Boot Barn made an error with your order.
Make sure the item is packed in the original boot box or shipping bag. Do not place tape or other shipping labels directly on the boot box, as that will result in a restocking fee
International Returns
Boot Barn provides a prepaid DHL return label for international customers. A flat return shipping fee will be deducted from your refund. Visit the International Returns page on bootbarn.com to print your DHL label and drop the package at a DHL service point.
Boot Barn Exchange Policy
Boot Barn allows exchanges on eligible items within 60 days of purchase or delivery. If you are exchanging an online order, you do not need to pay the $10 restocking fee that applies to standard returns by mail. Use the prepaid shipping label provided for exchanges to avoid any additional cost. For in-store exchanges, an associate will handle the swap immediately if the item you want is in stock.
If the item you want in exchange is out of stock, Boot Barn will process a full refund instead.
Boot Barn Refund Policy
How Refunds Are Issued
Once Boot Barn receives and processes your return, a refund confirmation email will be sent. Refunds typically appear on your credit card within 2 to 5 business days, or by your next billing statement.
Here is how refunds break down by payment method:
- Credit or debit card: Refunded to the original card used at checkout.
- Cash purchase at a store: Refunded by check.
- PayPal or Affirm: Refunded to the original account.
- Gift card purchase: Refunded to a Boot Barn gift card.
For mail-in returns, allow 1 to 3 weeks total processing time, which includes transit time back to the warehouse, inspection, and credit processing. You will receive an email as soon as your return is processed.
Original shipping and handling charges are not refundable unless the return is due to a Boot Barn error or a defective product.
Items That Cannot Be Returned
Boot Barn does not accept returns on every item. The following are generally not eligible:
- Clearance and final sale items
- Items that have been worn, washed, altered, or show signs of outdoor use
- Items returned without a receipt (these are returned to the customer, no exceptions for in-store purchases)
- Boot boxes with tape or labels applied directly to them (these may incur a restocking fee)
- Special order items (may have different return windows, confirm at purchase)
Returning Without a Receipt
For online purchases, a receipt is not always required since the order can be looked up by email and order number. For in-store purchases, a receipt is mandatory. Boot Barn states clearly that returns received without a receipt from a store purchase will be sent back to the customer with no refund issued. If you lost your receipt, try contacting Boot Barn customer service at 1-888-440-2668 or emailing custserv@bootbarn.com to see if your transaction can be located.
Boot Barn Shipping Policy
Boot Barn offers the following domestic shipping options:
- Economy Ground Shipping: 2 to 6 business days
- UPS Ground Shipping: 3 to 5 business days
- 2nd Day Shipping: 2 business days
- Next Day Shipping: 1 business day
Orders are typically processed within 24 hours for in-stock items. Free in-store pickup is also available at most locations.
Social Media Handles
Stay connected with Boot Barn on their official social channels for style inspiration, new arrivals, promotions, and customer updates:
Boot Barn Return Policy FAQ
1. Can I return online purchases to a Boot Barn store?
Yes. Boot Barn allows you to bring online orders to any retail store for a refund to your original payment method or store credit. This is the recommended option because it avoids the $10 mail-in return shipping fee
2. What happens if I return a Boot Barn item after 60 days?
Returns after the 60-day window are generally not accepted. Store credit may be offered at a manager’s discretion if the item is in brand-new condition, but this is not guaranteed. If it has been more than 60 days, email custserv@bootbarn.com with your full name, address, and style number to explore options.
3. Does Boot Barn charge a restocking fee?
A $10 fee is deducted from your refund when you use the prepaid UPS return label for a mail-in return. This fee is waived for exchanges and for defective or incorrectly shipped items. Applying tape or a shipping label directly to a boot box may also trigger a restocking fee.
4. How long does a Boot Barn refund take?
After Boot Barn receives and inspects your return, refunds are processed within 3 business days. The credit then appears on your account within an additional 2 to 5 business days depending on your bank or card issuer. For mail returns, allow 1 to 3 weeks total, accounting for transit time back to the warehouse.
5. Can I return boots that I tried on outside?
Boot Barn requires footwear to be returned in unworn condition. If your boots have scuff marks, dirt, or signs of outdoor use, the return will likely be rejected. Always try on boots indoors on carpet only. Returns of worn, scuffed, or dirty footwear are not accepted under the Boot Barn return policy
Conclusion
The Boot Barn return policy is one of the more customer-friendly in the Western wear industry. A generous 60-day return window, free in-store returns, and multiple options for online returns make it easy to shop with confidence. Just keep your receipt, return items in original condition, and act within the 60-day deadline
For any questions, contact Boot Barn customer service at 1-888-440-2668, email custserv@bootbarn.com, or mail your inquiry to: BootBarn.com, Attn: Customer Service, PO Box 12445, Wichita, KS 67277-2445.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.