A one-year return window sounds almost too good to be true, but the Quince return policy delivers exactly that for most products. You get 365 days from your delivery date to return or exchange most items, all with a free prepaid return label included.
Quince, the direct-to-consumer brand known for luxury-quality cashmere, linen, and everyday essentials at honest prices, backs its products with this extended window as a sign of confidence in what they sell. That said, there are real conditions to understand before you drop something in the return pile.
| Website | www.quince.com |
| Return Time | 365 days from delivery date |
| Return Medium | Online only (free prepaid shipping label) |
| Exchange Period | 365 days from delivery date |
| Refund Time | 5 to 8 business days after return is received |
| Refund Method | Original payment method (or store credit for late BNPL returns) |
| Contact | +1 913-675-2981 |
| Email Support | Via contact form at quince.com/contact-us |
Contents
- 1 365-Day Return Window: What It Covers
- 2 Return Conditions: The Details That Matter
- 3 What Quince Will Not Accept Back
- 4 Restocking Fees at Quince
- 5 Payment Method Exceptions
- 6 How to Initiate a Quince Return
- 7 Quince Refund Timeline
- 8 Quince Exchange Policy
- 9 Social Media Handles
- 10 Quince Return Policy FAQ
- 11 Conclusion
365-Day Return Window: What It Covers
Most Quince products, including clothing, accessories, home goods, and bedding, are returnable within 365 days of the delivery date. That’s a full calendar year. In a retail landscape where 30 days is the norm and 14 days is increasingly common for sale items, this stands out significantly. The year-long window removes the pressure of rushing a decision and lets you genuinely live with a product before committing.
Return Conditions: The Details That Matter
Most Clothing and Accessories
- Must be unworn, unwashed, undamaged, and unaltered
- All original tags and packaging must be included, including the specific matte zipper bag Quince uses
- Original shipping packaging is not required; a different box or bag is fine
Bedding: Special Rules
Bedding is the exception to the unwashed rule. Bedding from Quince may be washed or used and can still be returned within the 365-day window. This is a genuine standout feature, given that most retailers require bedding to be unopened for returns.
Underwear
For hygiene reasons, Quince asks that you wear underwear during the first try-on. Returns must be in original packaging with tags on.
Jewelry
Fine jewelry with diamonds of 0.50 carats or larger must be returned with the original diamond certificate. Items with minor wear like light, polishable scratches qualify for a partial refund minus a refurbishment fee. Items with significant damage (bent settings, missing stones, heavy wear) are not eligible for a refund.
Engagement Rings
Engagement rings have a shorter window: 60 days from the purchase date only. No exceptions apply after that.
What Quince Will Not Accept Back
- Final sale promotion items (no refund, exchange, or store credit)
- Gold Bars (not returnable)
- Items with custom logos or private labels
- Items clearly outside the 365-day window
- Items missing original tags or packaging
Restocking Fees at Quince
While most returns have no restocking fees, some product categories do:
- Rugs, mirrors, and made-to-order items: $35 restocking fee
- Artificial Christmas trees: $25 restocking fee
- Furniture and wall art: 15% restocking fee
Payment Method Exceptions
The Quince return policy is generous, but it interacts with your payment method’s own refund rules. If your payment method doesn’t support refunds at the 365-day mark, Quince issues store credit instead of a cash refund.
- PayPal: Refunds to PayPal available for 180 days; store credit after that
- Klarna: Same 180-day limit before switching to store credit
- Afterpay: 120-day limit before store credit kicks in
- Amazon Pay: 90-day refund window; store credit after
- Affirm: 120-day limit before store credit applies
How to Initiate a Quince Return
Step 1. Log in to your Quince account.
Step 2. Go to My Orders and find the order you want to return.
Step 3. Click Return or Replace Items. Select what you want to return and provide a reason, quality rating, fit rating, and any comments.
Step 4. Choose your return option (refund or exchange).
Step 5. A confirmation email with a free prepaid shipping label arrives. You can also find it under My Orders and Returns in your account.
Step 6. Pack the item securely with all original tags and packaging. Attach the label and drop it at the specified carrier location.
Quince Refund Timeline
Quince processes returns within 5 business days after the carrier receives and weighs the package. Your refund then appears on your original payment method within 5 to 8 business days total. Bank processing times may add a couple of extra days on top of that.
Quince Exchange Policy
Exchanges at Quince follow the same 365-day window. You can exchange for a different size, color, or style. Start the exchange process through My Orders in your account the same way you’d initiate a return. The replacement ships after Quince receives and processes the original item.
Social Media Handles
Follow Quince for new arrivals and style inspiration:
Quince Return Policy FAQ
1. Can I return a Quince item I’ve had for 9 months?
Yes, as long as it’s within 365 days of the delivery date and the item is in its original condition with tags and packaging. Most items qualify up to the full year.
2. Does Quince charge for return shipping?
No. Quince provides a free prepaid shipping label for all returns. You don’t pay anything to send the item back.
3. Can I return washed bedding to Quince?
Yes. Bedding is the one category that can be returned even after washing or use, within the 365-day window. All other categories require items to be unworn and unwashed.
4. What if I paid with Afterpay and want to return after 5 months?
Afterpay supports refunds for only 120 days. If your return is processed after that, Quince will issue store credit instead of a refund to your Afterpay account.
5. Are Quince final sale items returnable?
No. Items purchased during final sale promotions are not eligible for returns, refunds, store credit, or exchanges. There are no exceptions.
Conclusion
The Quince return policy gives shoppers some of the most room of any online clothing brand, with a 365-day return window and free prepaid shipping. Just keep that original packaging, check your payment method’s own limits, and start your return through your Quince account. For questions, reach the team by chat or text at +1 913-675-2981, available daily from 8 AM to 8 PM EST.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.