Thirty days. That is the core of the Dillards return policy. Unlike some department store competitors that offer 60 or 90 days, Dillard’s keeps its return window tight at 30 calendar days from the purchase date for most items.
Returns require the item to be unused, with original tags attached and original packaging intact. A receipt or proof of purchase is needed for a refund to your original payment method. Online returns by mail come with a $9.95 label fee, and some products carry a restocking fee declared at checkout. This guide covers the complete Dillards return policy for 2026, including how to return in-store, by mail, and as a gift recipient.
| Information | Details |
| Website | www.dillards.com |
| Return Time | 30 calendar days from purchase date (in-store and online) |
| Return Medium | Both (In-Store and Online by Mail via USPS) |
| Exchange Period | 30 days (same conditions as returns; subject to stock availability) |
| Refund Time | Approx. 10 business days after return is received |
| Refund Method | Original payment method; Dillard’s gift card for gift returns; Dillard’s card for AfterPay purchases |
| Contact | 1-817-831-5482 |
| Email Support | Via dillards.com/customer-service |
Contents
- 1 Dillards Return Policy: The 30-Day Rule
- 2 Condition Requirements for Dillard’s Returns
- 3 Items That Cannot Be Returned to Dillard’s
- 4 How to Return Items In-Store
- 5 How to Return Dillards Online Orders by Mail
- 6 Restocking Fees at Dillard’s
- 7 Refund Methods at Dillard’s
- 8 Exchange Policy at Dillard’s
- 9 Gift Returns at Dillard’s
- 10 Dillard’s Customer Service
- 11 Social Media Handles
- 12 Frequently Asked Questions
- 13 Conclusion
Dillards Return Policy: The 30-Day Rule
Dillard’s applies a single 30-day return window to most merchandise sold in-store and online. The clock starts on the purchase date, not the delivery date for online orders. This is shorter than many department store competitors, which means acting quickly matters. If you buy something on March 1, your last eligible return date is March 31.
There is no standard extension for standard purchases. Certain holiday promotions may carry extended return terms, but these are communicated at the point of sale and not a blanket policy. Always check the product page or your receipt for any special terms that applied at purchase.
Condition Requirements for Dillard’s Returns
Every item returned to Dillard’s must meet these conditions:
- Unused: No wear, laundering, or use of any kind.
- Original tags attached: Hang tags, sticker tags, or price tags must still be on the item.
- Original packaging intact: Boxes, bags, and manufacturer packaging must be present and undamaged.
- Proof of purchase: A receipt, Proof of Purchase label, or order confirmation is required for a refund to your original payment method.
Special Packaging Requirements by Category
- Shoes: Must be returned in the original manufacturer’s box, unused.
- Electronics: Must be in original manufacturer’s packaging with all accessories and documentation.
- Children’s items and kids’ gear: Must also be returned in original manufacturer’s packaging.
- Luxury items: May require security tags or certificates of authenticity to be intact.
Items That Cannot Be Returned to Dillard’s
Dillard’s restricts returns on certain product types:
- Altered items: Any merchandise that has been hemmed, tailored, or altered by Dillard’s or at the customer’s request is non-returnable.
- Cosmetics (used): Used cosmetic products are not eligible for return unless they are defective.
- Fine jewelry (certain conditions): Jewelry returns may require additional documentation.
- Special order and custom products: These may be non-returnable depending on the terms communicated at purchase.
- Items marked with a restocking fee: These can still be returned, but the fee is deducted from your refund and is charged regardless of whether you return in-store or by mail.
Dillard’s accepts returns on damaged or defective items even if they fall under a normally non-returnable category. If a product arrived broken or has a manufacturing defect, standard exclusions do not apply.
How to Return Items In-Store
Returning to a Dillard’s store is the most efficient route, avoiding the $9.95 mail return fee and getting your refund started immediately.
- Step 1: Locate your nearest Dillard’s store using the store locator at dillards.com.
- Step 2: Bring the item in its original unused condition with all tags attached and original packaging.
- Step 3: Bring your receipt or Proof of Purchase label. If you paid with PayPal online, note that PayPal purchases can only be returned by mail, not in-store.
- Step 4: For gift returns, bring the item and any documentation. Dillard’s issues a Dillard’s gift card for gift returns regardless of whether the item was purchased in-store or online.
- Step 5: The associate processes your return. Your refund is initiated at the counter and typically posts to your original payment method within 10 business days.
How to Return Dillards Online Orders by Mail
Online orders can be returned by mail to Dillard’s internet store returns warehouse in Arkansas.
- Step 1: Log in to your dillards.com account and locate your order.
- Step 2: Follow the return instructions from your Customer Receipt to generate a return label or complete the return form.
- Step 3: Pack the item securely in its original packaging. Include all tags, accessories, and documentation.
- Step 4: If you use the Dillard’s return label, a $9.95 fee will be deducted from your refund. Drop the package at any USPS location.
- Step 5: If you prefer not to use the Dillard’s label, you may ship through any carrier at your own cost to: Internet Store Returns, 600 Carnahan Drive, Maumelle, AR 72113. Use a tracked and insured shipping method.
Once Dillard’s receives your return, processing takes approximately 10 business days. Mailed returns may take longer than in-store returns to generate a refund.
Restocking Fees at Dillard’s
Some online purchases at Dillard’s carry a restocking fee declared on the Shopping Bag page before checkout. This fee is charged whether you return the item in-store or by mail. It is deducted from your refund along with any applicable taxes, and it is separate from the $9.95 label fee for using Dillard’s return shipping label.
Check the Shopping Bag at checkout to see if a restocking fee applies before completing your purchase. Products with restocking fees are typically specialty, large, or custom items.
Refund Methods at Dillard’s
Dillard’s refunds go back to the original payment method in most cases:
- Credit or debit card: Refunded to the same card used at purchase.
- Gift purchase: Refunded as a Dillard’s gift card, regardless of original payment method.
- AfterPay: Refunded to your Dillard’s card (not cash or bank transfer).
- No receipt: Exchange or store credit at the existing selling price, not a cash refund.
Original shipping fees are not refunded. Dillard’s only refunds the item purchase price and any applicable taxes, minus the restocking fee if one applies.
Exchange Policy at Dillard’s
Dillard’s allows exchanges within the 30-day window subject to stock availability. You can exchange in-store or by mail. For mail-in exchanges, you are responsible for shipping costs and handling fees. The amount paid for the original item is credited toward the new purchase.
If the item you want is not available in the right size or color, Dillard’s processes a refund to your original payment method instead of holding an exchange open.
Gift Returns at Dillard’s
Received something from Dillard’s that is not right for you? Bring it to any Dillard’s store in exchange for a Dillard’s gift card or merchandise credit. You do not need to know the original payment method used. This works whether the item was purchased online or in-store.
For gifts bought online that you prefer to return by mail, follow the return instructions on the Customer Receipt. You are responsible for any shipping costs for mailed gift returns.
Dillard’s Customer Service
- Phone: 1-817-831-5482
- Online: dillards.com/customer-service
- Mail (returns): Internet Store Returns, 600 Carnahan Drive, Maumelle, AR 72113
Social Media Handles
Follow Dillard’s on their official social media pages:
Frequently Asked Questions
1. How many days do I have to return something to Dillard’s?
Most items can be returned within 30 calendar days from the purchase date. Some specialty products may have shorter windows or additional conditions. Check your receipt or the product page at the time of purchase.
2. Can I return a Dillard’s online purchase to a physical store?
Yes, most online purchases can be returned in-store. The exception is items purchased with PayPal: those must be returned by mail, not in-store.
3. Does Dillard’s charge a fee for return shipping?
Yes. Using Dillard’s prepaid return label costs $9.95, deducted from your refund. You can avoid this by returning in-store, or by shipping at your own expense to the Maumelle, AR returns address.
4. What is the Dillards return policy for shoes?
Shoes must be returned unused and in the original manufacturer’s box within 30 days. Worn shoes are not accepted for return.
5. Can I return a gift to Dillard’s without a receipt?
Yes. Bring the gift item to any Dillard’s store and you will receive a Dillard’s gift card for the item’s value. You do not need the original receipt or knowledge of who purchased it.
Conclusion
The Dillards return policy is efficient and clear, but the 30-day window is stricter than many shoppers expect from a major department store. Return in-store whenever possible to avoid the $9.95 mail return fee and to get your refund moving faster.
Keep tags attached, hold onto your receipt, and act within the 30-day window. For gifts, any Dillard’s store will issue a gift card without requiring a receipt. Reach customer service at 1-817-831-5482 for any questions about specific return situations or large-item pickup scheduling.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.