The Abercrombie return policy gives most shoppers 30 days from the date of purchase to return items in-store, and 60 days for online orders from the shipment date. VIP myAbercrombie members get an extended 60-day window for in-store returns.
Returns require original tags, unworn condition, and proof of purchase. Online returns carry a $7 shipping fee unless you choose an e-gift card refund. This guide covers everything you need to know before starting a return at Abercrombie or Abercrombie Kids in 2026.
| Information | Details |
| Website | www.abercrombie.com |
| Return Time | 30 days (in-store); 60 days (online); 60 days for VIP myAbercrombie members |
| Return Medium | Both (In-Store and Online) |
| Exchange Period | 30 days in-store; during the return process online |
| Refund Time | 3-5 business days (in-store); approx. 3 weeks (online mail return) |
| Refund Method | Original payment method (within window); e-gift card (after window or by choice) |
| Contact | 1-925-359-2579 |
| Email Support | Abercrombie@abercrombie.com |
Contents
- 1 Abercrombie Return Policy: Understanding the Time Windows
- 2 What Qualifies for a Return
- 3 Items That Cannot Be Returned
- 4 How to Return Items In-Store
- 5 How to Return Items by Mail
- 6 Refund Policy: How and When You Get Your Money Back
- 7 Exchange Policy
- 8 Abercrombie myAbercrombie Members: Extra Return Benefits
- 9 Holiday Return Policy
- 10 International Returns
- 11 Abercrombie Customer Service Contact
- 12 Social Media Handles
- 13 Frequently Asked Questions
- 14 Conclusion
Abercrombie Return Policy: Understanding the Time Windows
Abercrombie runs two separate clocks depending on how you bought your items, and knowing which applies to you saves a lot of confusion.
In-Store Purchases
If you bought your items at a physical Abercrombie & Fitch or Abercrombie Kids store in the US, you have 30 days from the date of purchase to return them for a full refund to your original payment method. Standard VIP myAbercrombie members get 60 days total. You must already hold VIP status on the date you placed your order for the extension to apply.
Online Orders
For purchases made on abercrombie.com or the Abercrombie app, the 60-day window starts from the estimated or actual delivery date, not the order date. This means if your package takes a week to arrive, you still have 60 full days from when it landed at your door. Returns made after the allowed window are only eligible for merchandise credit, not a cash refund.
What Qualifies for a Return
Not every item can be sent back. Abercrombie requires all returned merchandise to meet these conditions:
- Unworn and unwashed: No visible signs of wear, odors, or stains.
- Original tags attached: Tags must still be on the item.
- Proof of purchase: Receipt, invoice, or order confirmation is required for a full refund to the original payment method.
- Same brand: A&F items cannot be returned to Hollister stores, and outlet purchases go back to outlet locations only.
If you no longer have your receipt but your order was linked to a myAbercrombie account, store associates can look up the transaction. Without any proof of purchase, Abercrombie generally will not accept a return at all.
Items That Cannot Be Returned
Some products are permanently excluded from Abercrombie’s return policy regardless of condition or timing:
- Final sale items: Anything marked as final sale at checkout cannot be returned or exchanged.
- Personalized and embroidered items: Custom products are non-returnable.
- Gift cards: All gift card sales are final.
- Face masks: For hygiene reasons, face masks are excluded.
- Previously exchanged merchandise: Items that have already been exchanged can only be returned for merchandise credit in the form of a gift card.
- Outlet clearance items: Clearance products at outlet stores are final sale.
How to Return Items In-Store
Returning in-store is the fastest and cheapest option. There are no shipping fees, and your refund gets processed on the spot.
- Step 1: Find your nearest Abercrombie & Fitch or Abercrombie Kids store using the Store Locator on abercrombie.com.
- Step 2: Bring your item(s) in original condition with tags attached.
- Step 3: Bring your receipt, invoice, or order confirmation. If you paid cash for an order placed in-store and need a refund, you must return to a store within 10 days of receiving an email request, or the refund converts to an e-gift card.
- Step 4: The store associate processes your return immediately. Refunds typically appear in your account within 3-5 business days, depending on your bank.
Online orders placed in USD can be returned to any US Abercrombie store. International orders cannot be returned to US stores.
How to Return Items by Mail
If visiting a store is not convenient, Abercrombie’s online return portal handles mail-in returns for online purchases. Note: merchandise purchased in-store cannot be returned by mail.
- Step 1: Go to abercrombie.com and navigate to the returns portal.
- Step 2: Enter your order number and email address.
- Step 3: Select the items you want to return and choose your preferred carrier. You can print a label or use a QR code.
- Step 4: Pack items securely and drop them off.
- Step 5: A $7 return shipping fee will be deducted from your refund unless you select an e-gift card as your refund method. If you do choose the e-gift card option, the fee is waived.
After dropping off your package, allow approximately three weeks for the return to reach the distribution center and for your refund to be initiated.
Refund Policy: How and When You Get Your Money Back
Abercrombie issues refunds based on how and when you return an item.
- Returns within the allowed window with proof of purchase: Full refund to your original payment method within 3-5 business days in-store, or approximately 3 weeks for mail returns.
- Returns after the window: Only merchandise credit in the form of a gift card or e-gift card.
- Returns without a receipt: Merchandise credit at the lowest selling price the item has reached. ID required.
- International returns: Eligible for store credit in local currency only, not cash refunds.
- Holiday purchases (November 1 to December 31): Can be returned for a full refund through January 31 of the following year.
Exchange Policy
Abercrombie allows exchanges both in-store and online. In-store exchanges can be processed at any time during the return window at no charge. For online exchanges, you can initiate the process during the online return flow.
If the size or color you want is not in stock, you will receive a refund instead of an exchange. Items bought with a gift card can be exchanged. Items bought with any other payment method follow the standard refund process if an exchange cannot be completed.
You have 30 days from the date of purchase to exchange items in-store.
Abercrombie myAbercrombie Members: Extra Return Benefits
Joining the free myAbercrombie rewards program gives you a practical advantage at returns. Your purchase history is stored in your account, so if you lose a receipt, associates can often pull up your transaction at the store. VIP-tier members also get that extra 30 days added to the in-store return window, bringing it to 60 days total. You must already be at VIP status on the date you placed the order, not the date of the return.
Holiday Return Policy
Purchases made at Abercrombie & Fitch or Abercrombie Kids between November 1 and December 31 are eligible for a full refund to the original payment method through January 31 of the following year. This gives gift buyers and recipients extra time to decide, without losing out on a cash refund.
International Returns
If you bought from an international Abercrombie location, you have 30 days to return with a receipt. All international returns are eligible for store credit in local currency only. You cannot return items purchased at international stores to US locations, and vice versa. Cross-brand returns are not permitted: Abercrombie items cannot be returned to Hollister stores.
Abercrombie Customer Service Contact
If you have questions about your return, exchange, or refund, reach out through these channels:
- Phone: 1-925-359-2579
- Email: Abercrombie@abercrombie.com
- Website: abercrombie.com/shop/us/help
- Mail (returns): Abercrombie & Fitch Returns Department, 200 Abercrombie Way, New Albany, OH 43054
Social Media Handles
Connect with Abercrombie & Fitch on their official social media pages:
Frequently Asked Questions
1. Can I return Abercrombie items without a receipt?
Returns without a receipt are generally not accepted at Abercrombie. If your purchase was linked to a myAbercrombie account, store associates may be able to look up your transaction. Without any proof of purchase, you will not receive a refund.
2. Does Abercrombie charge a fee for online returns?
Yes. A $7 return shipping fee is deducted from your refund when you use Abercrombie’s prepaid return label. You can avoid this fee by choosing to receive your refund as an e-gift card instead.
3. Can I return an online order to an Abercrombie store?
Yes, as long as your online order was placed in USD, you can return it to any US Abercrombie & Fitch or Abercrombie Kids store. Bring your order confirmation or invoice.
4. How long does it take to get a refund from Abercrombie?
In-store refunds appear within 3-5 business days. Mail-in returns take approximately three weeks from the drop-off date to be processed and for the refund to be initiated.
5. What happens if I miss the Abercrombie return window?
Returns made after the allowed window (30 days in-store, 60 days online) are only eligible for merchandise credit in the form of a gift card or e-gift card. You will not receive a cash refund to your original payment method.
Conclusion
The Abercrombie return policy is designed to be flexible for shoppers who act within the correct window. In-store returns are free, fast, and the simplest route. Mail returns work well too, but factor in the $7 fee and the three-week processing time.
VIP myAbercrombie members get a longer return window for in-store purchases, and the holiday extension through January 31 covers those late-gift situations. Just keep your tags on, hold onto your proof of purchase, and you will not face any surprises at the return counter.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.