Shopping at REVOLVE is exciting, but knowing how the Revolve return policy works before you buy can save you a lot of stress later. The short version: REVOLVE gives you 60 days from the delivery date to return most items for a full refund, and up to 90 days for exchanges or store credit. US customers get free return shipping via a prepaid UPS label. This guide covers every rule, exception, and step you need to know.
Contents
- 1 Revolve Return Policy at a Glance
- 2 What REVOLVE’s Return Policy Actually Covers
- 3 How to Return Items to REVOLVE Step by Step
- 4 Revolve Return Policy: Exceptions and Non-Returnable Items
- 5 Revolve Exchange Policy
- 6 Refunds: How Long Does REVOLVE Take?
- 7 International Returns with REVOLVE
- 8 REVOLVE’s Holiday Return Policy
- 9 What to Do If You Receive a Damaged or Wrong Item
- 10 REVOLVE Social Media Handles
- 11 REVOLVE Return Policy FAQ
- 12 Cocnlsuion
Revolve Return Policy at a Glance
| Website | www.revolve.com |
| Return Time | 60 days from delivery date |
| Return Medium | Online (mail via UPS prepaid label) |
| Exchange Period | 90 days from delivery date |
| Refund Time | 2-3 business days after receipt, plus 3-5 business days for bank processing |
| Refund Method | Original payment method or store credit |
| Contact | 1-888-442-5830 (US) | +1-562-926-5672 (International) |
| Email Support | sales@revolve.com |
What REVOLVE’s Return Policy Actually Covers
The Revolve return policy applies to most clothing, footwear, and accessories purchased through REVOLVE’s website or app. Items must be unworn, unwashed, undamaged, and unused, with all original tags still attached. Shoes need to be returned in their original box, which counts as part of the product itself, not just packaging. Beauty products must be completely unopened and unused.
REVOLVE also offers an Instant Return Credit feature for eligible customers. If you qualify, you can receive up to $500 in store credit immediately upon initiating your return. That credit is valid for 10 days, and if you do not use it, REVOLVE automatically refunds the amount to your original payment method.
How to Return Items to REVOLVE Step by Step
Returning to REVOLVE is straightforward when you follow the correct steps:
- Step 1: Log in to your REVOLVE account and go to Order History. Guest shoppers can use their order number and ZIP code at the returns portal.
- Step 2: Select the items you want to return and choose your reason from the dropdown menu.
- Step 3: Choose between a refund to your original payment method or store credit.
- Step 4: Generate and print your prepaid UPS return label (US customers only).
- Step 5: Pack the items securely with original packaging, tags, and any included accessories.
- Step 6: Drop the package at any UPS location or schedule a pickup. Keep your tracking number.
Revolve Return Policy: Exceptions and Non-Returnable Items
Not everything qualifies. Final sale items marked heavily discounted on the product page cannot be returned, exchanged, or credited. Swimwear and lingerie are only returnable if the hygienic liner or protective slip is still in place. Bridal gowns have a shorter 30-day return window, and any alterations void eligibility completely. Special orders for bridesmaid dresses in sets of three or more are considered final sale.
REVOLVE also reserves the right to modify or deny return requests if a customer has returned more than $7,500 worth of merchandise within 12 months. In those cases, a 15% restocking fee may apply and the customer may be responsible for return shipping costs.
Revolve Exchange Policy
REVOLVE does not process direct exchanges by mail. To swap an item, you return the original piece within 90 days and place a new order for the replacement. If the item is still in stock, you can reorder immediately. Store credit can be used at checkout, and eligible customers can access it right away through their REVOLVE account under My REVOLVE.
Refunds: How Long Does REVOLVE Take?
Once REVOLVE receives your return at their facility, they process it within 2 to 3 business days. You will get a confirmation email the moment they issue your refund. After that, your bank or card provider may take an additional 3 to 5 business days to post the amount to your account. Store credit is often faster because it appears immediately in your REVOLVE account without waiting on a bank.
International Returns with REVOLVE
International customers in Canada can use a prepaid UPS label by visiting REVOLVE’s returns page, entering their order number, and printing the label. Returns from the UK, Australia, and other countries outside North America may involve the customer covering shipping costs. Processing times are the same once the package arrives at REVOLVE’s US facility, but transit time adds extra days to the overall timeline.
REVOLVE’s Holiday Return Policy
During the holiday shopping period, typically covering purchases made from early November through late December, REVOLVE extends the return window to allow returns until early January. The exact cutoff date is published on the REVOLVE website each year. Items must still meet all condition requirements. This extension is helpful for gift purchases that may not be opened or tried on until after the holidays.
What to Do If You Receive a Damaged or Wrong Item
If your order arrives with a damaged, defective, or incorrect item, contact REVOLVE customer service within 7 days of delivery. Document the issue with clear photos of the damage or wrong item along with your packing slip. REVOLVE will provide a prepaid return label and offer a full refund or replacement depending on stock availability.
REVOLVE Social Media Handles
Connect with REVOLVE on their official social media channels:
- Facebook: facebook.com/revolve
- Instagram: instagram.com/revolve
- Twitter/X: twitter.com/revolve
- YouTube: youtube.com/revolve
- Pinterest: pinterest.com/revolve
- TikTok: tiktok.com/@revolve
REVOLVE Return Policy FAQ
Q1: Does REVOLVE offer free returns?
Yes, US customers get a prepaid UPS return label at no charge. International customers may be responsible for return shipping costs depending on their location.
Q2: What happens if I miss the 60-day return window?
Returns after 60 days are not accepted and will be sent back to you. However, if you are within 90 days, you may still qualify for an exchange or store credit. Contact REVOLVE customer service as soon as possible if you have extenuating circumstances.
Q3: Can I return a final sale item to REVOLVE?
No. Items marked as final sale on the product page or your receipt are not eligible for returns, exchanges, or store credit under any circumstances.
Q4: How does REVOLVE’s Instant Return Credit work?
Eligible customers can receive up to $500 in store credit immediately when initiating a return. This credit is valid for 10 days. If you do not spend it, REVOLVE refunds the amount to your original payment method automatically.
Q5: Can I return items bought during a REVOLVE sale?
Regular sale items that are not marked as final sale can be returned within the standard 60-day window as long as they meet the condition requirements. Items explicitly marked final sale cannot be returned regardless of discount level.
Cocnlsuion
The Revolve return policy is one of the more shopper-friendly policies in online fashion, with a 60-day return window, free US return shipping, and a 90-day exchange option. As long as your items are in original condition and you initiate the return within the allowed timeframe, the process is straightforward.
Keep tags on, hold onto shoe boxes, and start your return online for the smoothest experience. If anything goes wrong, REVOLVE’s customer service team is reachable by phone, email, and live chat around the clock.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.