Aritzia Return Policy 2026

Aritzia’s clothing carries a premium price tag, so understanding the Aritzia return policy before you shop matters. The rules differ significantly depending on whether you bought in-store or online, and whether the item was full price or on sale.

The key numbers: 14 days for a full refund online, 30 days for merchandise credit. In-store, the refund window is 14 days, and exchanges go up to 30 days. This guide breaks down every scenario clearly.

Aritzia Return Policy

Aritzia Return Policy at a Glance

Websitewww.aritzia.com
Return Time14 days (full refund, online from shipping date); 14 days in-store from purchase date
Return MediumIn-Store and Online (mail via DHL or FedEx)
Exchange Period30 days from shipping date (online); 30 days from purchase date (in-store)
Refund Time7 to 10 business days after return is received
Refund MethodOriginal payment method; merchandise credit on Digital Gift Card after 14 days
Contact1-855-ARITZIA (1-855-274-8942)
Email SupportVia live chat or Concierge contact form at aritzia.com

Online Returns: The Two-Tier Refund System

Aritzia uses a two-stage approach for online returns. Within 14 days of the shipping date, you can return any full-price item and receive a full refund to your original payment method. Miss that 14-day window but return within 30 days, and you will receive merchandise credit on a Digital Gift Card instead of cash back. After 30 days, Aritzia will not accept the return at all.

For sale items with a discount below 50%, the same 14-day window applies, but the refund comes as merchandise credit rather than a cash refund. Sale items with 50% or greater discount are final sale and cannot be returned or exchanged under any circumstances.

In-Store Returns: What Changes at the Boutique

Returning an item directly to an Aritzia boutique follows slightly different timing. You have 14 days from the purchase date to return for a full refund to your original payment method. Between 14 and 30 days, the store accepts returns for merchandise credit or exchanges. After 30 days, the return window closes.

One important rule: in-store purchases can only be returned to a boutique in the same country where you bought the item. You cannot return a US boutique purchase in Canada, or vice versa. Online purchases can be returned in-store as an alternative to mailing them back, which saves time and avoids shipping complications.

How to Return Online Purchases by Mail

Aritzia has moved to a paperless return system. Your Shipping Confirmation email or E-Receipt serves as proof of purchase since they no longer include paper invoices in packages.

  1. Account holders: Sign in, go to Order History, select the order, click Return Items, complete the return form, and click Process Return.
  2. Guest shoppers: Use the Order Tracking page with your order number and billing ZIP code to access the same return form.
  3. Return label: Aritzia emails you a QR code or printable return label. US account holders get free returns. Guest checkout incurs an $8.00 postage fee deducted from the refund.
  4. Drop-off: Package the item in the original Aritzia bag, place it in the original box, and drop off at any FedEx location.

If your order was not shipped by FedEx, contact Aritzia Concierge at 1-855-ARITZIA to get a custom return label. Returns from multiple orders require contacting Concierge separately.

What Cannot Be Returned to Aritzia

Several categories are excluded from returns regardless of condition or timeframe:

  • Final sale items: Anything discounted 50% or more is final sale with no returns or exchanges allowed
  • Washed, worn, or damaged items: Items must be in original unworn, unwashed condition
  • Items without tags: All original tags must remain attached
  • Swimwear with removed liner: Hygienic liner must be intact
  • Shoes not in original box: Footwear returns require the original box
  • Personalized orders: Cannot be exchanged or returned

Aritzia Exchange Policy

In-store exchanges are accepted within 30 days of purchase for items bought in a boutique. Bring the original receipt and item in original condition, and the staff will help you swap for another size or color.

For online purchases, Aritzia accepts exchanges in-store within 30 days. Online exchanges through Concierge are also available via live chat or phone. Aritzia does not process direct mail-in exchanges for online orders. For personalized items, no exchanges are possible.

Aritzia Refund Timeline

Once Aritzia receives your return package, they process it within 7 to 10 business days. You will receive a confirmation email as soon as the return is complete and your refund or merchandise credit is issued. Bank processing may add a few more days before the amount appears on your statement.

Klarna orders have specific rules: if you paid with Klarna online and mail the item back, the refund goes to your Klarna account. In-store Klarna returns receive merchandise credit or an exchange rather than a Klarna account refund. PayPal orders must be mailed back to receive a PayPal refund. In-store returns on PayPal orders result in merchandise credit.

Aritzia Holiday Return Policy

During peak holiday shopping periods, Aritzia sometimes extends return and exchange windows to accommodate gift purchases. Check the Aritzia website during November and December for any announced holiday extensions. Sale items purchased as holiday gifts during sale periods remain subject to the standard sale return rules.

Aritzia Social Media Handles

Find Aritzia on these platforms for style inspiration and customer support:

Aritzia Return Policy FAQ

Q1: How many days do I have to return something to Aritzia for a full cash refund?

You have 14 days from the shipping date for online orders, or 14 days from the purchase date for in-store orders. After 14 days, your only option is merchandise credit (up to 30 days) or an exchange.

Q2: Can I return an Aritzia online order to a store?

Yes. Online purchases can be returned in-store at any Aritzia boutique in the same country, as long as they are not marked Final Sale. Pop-Up locations and Aritzia Concierge service locations do not accept returns.

Q3: Is the Aritzia return shipping free?

Free for US customers who checked out with an Aritzia account. Guest checkout returns have an $8.00 return postage fee deducted from the refund. In-store returns are always free.

Q4: Can sale items be returned to Aritzia?

Sale items discounted less than 50% can be returned within 14 days for merchandise credit. Items discounted 50% or more are final sale and cannot be returned or exchanged at all.

Q5: What happens if I return an item purchased with a gift card?

Items bought with a gift card are refunded as merchandise credit back onto a Digital Gift Card. Gift cards themselves cannot be redeemed for cash or refunded unless required by law.

Conclusion

The Aritzia return policy rewards shoppers who act quickly. The 14-day full refund window is tighter than most fashion retailers, so inspect your online order as soon as it arrives and initiate any returns right away.

For in-store shoppers, the same 14-day refund window applies, with a 30-day window for exchanges or store credit. If you stay organized with your shipping confirmation emails and act within the deadlines, the process is smooth. Questions can always be directed to Aritzia’s Concierge team at 1-855-274-8942.

Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.