Buying art supplies, framing materials, and craft kits requires some level of commitment because not every project works out. The Michaels return policy accounts for this reality with a 60-day return window for most items, and it applies to both in-store and online purchases.
Whether you bought the wrong shade of acrylic paint or received a damaged frame, here is the complete breakdown of what you can return, how to do it, and what to expect when your refund lands.
| Information | Details |
| Website | www.michaels.com |
| Return Time | 60 days from date of purchase |
| Return Medium | In-Store and Online (by mail) |
| Exchange Period | 60 days (return and reorder process used) |
| Refund Time | Up to 2 weeks after Michaels receives the item |
| Refund Method | Original payment method; Store Return Card without receipt |
| Contact | 1-800-642-4235 |
| Email Support | Via contact form at michaels.com/customer-care |
Contents
- 1 The 60-Day Rule: What It Covers and What It Does Not
- 2 What Cannot Be Returned to Michaels
- 3 How to Return In-Store
- 4 How to Return Online (By Mail)
- 5 Returning Without a Receipt
- 6 Refund Methods at Michaels
- 7 Does Michaels Offer Exchanges?
- 8 Paid Classes and Workshops
- 9 Social Media Handles
- 10 Frequently Asked Questions
- 11 Conclusion
The 60-Day Rule: What It Covers and What It Does Not
The Michaels return policy allows returns within 60 days of purchase for a full refund in the original payment method, provided you have your receipt and the item is new, unused, and in original packaging. This window applies to the vast majority of products sold by Michaels, including paints, brushes, canvases, yarn, scrapbooking supplies, home decor, and seasonal items.
Items that are opened, used, or missing original packaging may still be accepted at the store’s discretion if they are defective. If you bought a product that broke or malfunctioned within the 60-day window, bring it back with proof of purchase and explain the defect to the associate.
What Cannot Be Returned to Michaels
Not every product qualifies for a return. The following categories are excluded:
- Custom framing orders: These can be remade within the same store location within 14 days, but they are not refundable once completed.
- Personalized and custom items: Final sale, no exceptions.
- Clearance items: All clearance merchandise is final sale and cannot be returned or exchanged.
- Cricut products: Only returnable if unopened and with a receipt.
- Glowforge products: Must be returned within 14 days sealed. Contact Glowforge directly at 1-855-338-2122 for defective units.
- Opened trading cards: Not eligible for return under any circumstances.
- Gift cards and prepaid cards: Non-refundable unless required by law.
- Opened food products: Non-returnable.
- Cut fabric: Once it’s cut, it’s yours. No returns or refunds apply.
- Opened software, books, and DVDs: Not accepted for return.
How to Return In-Store
Walk into any Michaels location with your item in new, unused condition and your original receipt. Present it to any store associate or at the customer service counter. The refund processes immediately to your original payment method, or as a Store Return Card if you do not have your receipt.
Online purchases can also be returned in-store using the packing slip or your order confirmation email as your receipt. This avoids any return shipping fee and gets your money back on the spot.
How to Return Online (By Mail)
Log in to your account at michaels.com, navigate to Order History, find the item, and select Return. Choose your reason, add any notes or photos, and submit the request. You will receive instructions and a return label from Michaels via email.
Once Michaels receives your returned item at their warehouse, refunds are typically processed within up to two weeks. Shipping costs from the original order are not refunded unless the return was caused by a Michaels error. Third-party Marketplace purchases use a pre-paid UPS label and go directly back to the third-party seller.
MichaelsPro Returns
If you placed a MichaelsPro order, you still have the same 60-day window, but you must obtain a Return Authorization before sending anything back. Call the dedicated MichaelsPro support line at 1-833-MIKEPRO (645-3776). Note that restocking fees may apply to these returns, so ask about this before finalizing your return.
Returning Without a Receipt
No receipt does not mean no return. Michaels will first attempt to look up your purchase using your Rewards account number or the credit/debit card you used. If they locate it, the return proceeds as a standard receipt return.
If the purchase cannot be found, present a valid government-issued photo ID (U.S. driver’s license, state ID, Canadian provincial ID, passport, or U.S. military ID). You will receive a Store Return Card for the item’s lowest selling price over the past 90 days. This can be significantly lower than what you paid, especially if the item went on sale since your purchase.
Refund Methods at Michaels
- Credit card: Refund returned to the same card.
- Debit card: Refunded as cash.
- Check purchase: Requires a 10-day waiting period; refunded as cash or Store Return Card.
- PayPal (up to $500): Refunded as cash. Over $500 requires contacting customer care.
- Gift card: Refunded via a Store Return Card (a new merchandise card).
- Michaels Rewards dollars: Rewards are returned to your Rewards account within 24 to 48 hours. The remaining paid portion refunds to your original payment method.
- No receipt: Store Return Card at the lowest price over the past 90 days.
Does Michaels Offer Exchanges?
Not through a traditional exchange process. Michaels does not offer direct product exchanges. To get a different item, return the original product through the standard returns process and place a new order or pick up the replacement in-store. This also applies to online purchases where exchanges by mail are not available.
Paid Classes and Workshops
If you paid for an in-person class at Michaels, you can receive a full refund up through the start date of the scheduled class. After the class begins, refunds are at the store’s discretion. Most basic classes at Michaels are free, so this mainly applies to specialized paid workshops.
Social Media Handles
Frequently Asked Questions
Can I return clearance items to Michaels?
No. All clearance items at Michaels are final sale and cannot be returned or exchanged.
Can I return Cricut products to Michaels?
Only if the Cricut product is still sealed in its original packaging and you have your receipt. Opened Cricut products cannot be returned.
How long does a Michaels refund take?
In-store refunds process immediately to your original payment method. Mail returns take up to two weeks from when Michaels receives the item at their warehouse.
Can I return an online Michaels order to a store?
Yes. Bring your packing slip or order confirmation email as proof of purchase and the item in its original condition to any Michaels location.
What happens to my Michaels Rewards dollars when I return an item?
Any Rewards dollars used in the original purchase return to your Rewards account within 24 to 48 hours. The dollar amount you paid directly refunds to your original payment method.
Conclusion
The Michaels return policy is built around the reality of craft shopping: sometimes a product does not work out. The 60-day window covers the vast majority of purchases, and the no-receipt fallback means you are not completely out of luck if you lose your proof of purchase.
The biggest watch-outs are clearance items (always final sale), cut fabric, and opened Cricut products. If you have questions before making a return, call Michaels at 1-800-642-4235 or use the contact form at michaels.com/customer-care.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.