Shopping for shoes online means you need a clear return process in your corner. The Clarks return policy gives customers in the United States a 60-day window to return unworn items purchased on clarks.com, with a free in-store return option and a pre-paid mail label available for a small fee.
Whether you bought a pair of Desert Boots, kids’ school shoes, or a pair of Clark Originals, this guide covers every detail you need before starting your return.
Quick Reference: Clarks Return Policy at a Glance
| Information | Details |
| Website | www.clarks.com |
| Return Time | 60 days from purchase date |
| Return Medium | In Store and Online (Both) |
| Exchange Period | 60 days (exchanges free of charge) |
| Refund Time | Up to 10 business days after warehouse receives item |
| Refund Method | Original payment method (Klarna: up to 14 days) |
| Contact | 1 (339) 330-4505 (Mon-Fri, 9am-6pm EST) |
| Email Support | consumerservices@clarks.com |
Clarks Return Policy: The Core Rules
Clarks accepts returns of unworn, unused items in their original condition and original packaging within 60 days of purchase. This applies to both online and in-store purchases, with a few important differences in how each return gets processed.
Here is what every return must meet:
- Condition: Items must be unworn and undamaged. Any visible signs of wear will disqualify the return.
- Packaging: Original box and any accessories must be included.
- Timeline: Returns must be initiated within 60 days of the purchase date.
- Final Sale: Items marked as Final Sale at the time of purchase cannot be returned or exchanged, either online or in store.
How to Return Clarks Shoes by Mail
Returning online purchases by mail is straightforward. Clarks provides a pre-paid USPS return label and QR code directly to your email once you submit the return request on their website. You do not need a printer if you use the QR code option at a USPS drop-off location.
Follow these steps:
- Visit the Clarks Returns portal at clarks.com and log into your order.
- Select the item or items you want to return and enter a reason code for each.
- Receive the pre-paid USPS return shipping label and QR code by email.
- Pack the item securely with the original packing slip and attach the label.
- Drop off at any USPS location, your mailbox, or a postal collection box.
Important: A $5.00 return shipping fee is deducted from your refund when using the pre-paid label. This fee does not apply to faulty items or to exchanges. Original shipping charges and taxes on shipping are not refunded.
Free In-Store Returns
If you prefer a faster refund or want to skip the $5 fee, you can return your online Clarks purchase to any Clarks retail store at no charge. In-store returns are immediate, and a refund is issued on the spot to your original payment method.
Remember these in-store rules:
- Bring your original receipt or order confirmation email as proof of purchase.
- Items purchased at a Clarks Outlet store must be returned to an Outlet location, not a regular retail store.
- Klarna and PayPal purchases cannot be refunded in store. These must go through the online returns portal.
- In-store purchases cannot be mailed to the warehouse. They must go back to a retail store.
Clarks Exchange Policy
Clarks offers free exchanges for a different size or fit on US orders. To start an exchange, use the same returns portal and select your replacement item. Once your original item is received and inspected at the warehouse, your new order ships out.
One important deadline: your original item must arrive at the Clarks warehouse within 14 days of initiating the exchange. If it arrives after the exchange order has been cancelled, Clarks will issue a refund instead.
Note: Exchanges are not available for orders shipped to Alaska, Hawaii, US territories, and APO/FPO addresses. Final Sale items are also not eligible for exchange.
Clarks Refund Timeline and Methods
Once your return arrives at the Clarks warehouse and passes inspection, a refund is issued to your original payment method. Expect the credit to appear on your account within up to 10 business days from the confirmation email you receive.
Here is a breakdown by payment method:
- Credit or debit card: Refund processed to the same card within 10 business days of warehouse receipt.
- Klarna: Processed to your original payment method after the warehouse receives your item. Allow up to 14 days for it to appear in your bank account.
- Gift card: Refunded back to a Clarks gift card.
Original shipping charges are not refunded under any circumstance.
What Items Cannot Be Returned to Clarks
Not everything qualifies. Keep these exceptions in mind before placing an order:
- Final Sale items: These are clearly marked at the time of purchase and cannot be returned or exchanged.
- Worn or damaged shoes: Any item showing visible signs of use will be declined.
- Items without original packaging: The shoe box and any accessories must come back with the product.
- Items past the 60-day window: Returns after the deadline are not accepted for a refund to the original payment method.
Clarks Holiday Return Policy
Clarks does not publish a universal extended holiday return window. However, items bought during peak holiday periods may have adjusted timelines. Check the clarks.com website or contact customer care for any current seasonal policy changes before making a holiday purchase.
Social Media Handles
Connect with Clarks on social media for style inspiration, new drops, and customer support:
Frequently Asked Questions: Clarks Return Policy 2026
1. Can I return worn Clarks shoes?
No. Clarks only accepts returns on unworn, unused items in original condition. Shoes that show visible signs of wear will be rejected during warehouse inspection. If your shoes are defective, contact customer care at 1 (339) 330-4505 before shipping them back.
2. Does Clarks charge for returns?
When you use the Clarks pre-paid USPS return label, a $5.00 fee is deducted from your refund. Returning to a physical Clarks retail store is completely free. Exchanges are also free, and no return shipping fee applies to defective or faulty items.
3. How long does a Clarks refund take?
After the warehouse receives and inspects your item, your refund should appear in your account within 10 business days. For Klarna orders, allow up to 14 days. You will receive a confirmation email once the refund is processed.
4. Can I return Clarks shoes bought in-store by mail?
No. In-store purchases at Clarks must be returned to a retail store. Only online orders can use the prepaid mail return process. Similarly, online orders cannot currently be returned to a retail store in Canada, though US customers can return online orders in-store.
5. What happens if I miss the 60-day return window at Clarks?
Once the 60-day return window has passed, Clarks does not accept returns for a refund to your original payment method. Some third-party guides suggest store credit may be available after the deadline, but this is not confirmed in the official Clarks policy. Your best option is to contact customer care directly to discuss your situation before assuming anything is possible.
Conclusion
The Clarks return policy gives shoppers a fair and flexible experience, whether you prefer dropping off at a store or mailing items back. The 60-day return window covers most situations, and the free in-store option means you can skip the $5 shipping fee entirely.
Just make sure your items are unworn, in original packaging, and that you are not dealing with a Final Sale item. For any questions, call 1 (339) 330-4505 or email consumerservices@clarks.com. The Clarks return policy 2026 is straightforward when you know the rules.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.