Before you buy a dress at Windsor, read this. The Windsor return policy has two completely different sets of rules depending on whether you shopped in-store or online, and the gap between them is wide enough to cause real frustration. Formal dresses bought in-store are final sale. Dresses bought online get a 14-day return window. Most other items get 30 days. Knowing which rules apply to your purchase, before you check out, could save you a lot of headache.
| Website | windsorstore.com |
| Return Time | 14 days (dresses); 30 days (all other items) from delivery/purchase date |
| Return Medium | In Store and Online (mail or Return Bar) |
| Exchange Period | 30 days (in-store only; online store does not process exchanges) |
| Refund Time | Up to 10 business days after processing |
| Refund Method | Original payment method (within 14 days); Store credit (days 15-30) |
| Contact | Via Customer Service Portal at customerserviceportal.windsorstore.com |
| Email Support | Via contact form at windsorstore.com/pages/contact-us |
Windsor Return Policy for Online Orders
Online purchases follow a two-tier timeline based on item type. Dresses must be returned within 14 days of the delivery date to receive a full refund to your original payment method. All other eligible items, including tops, pants, skirts, and shoes, have a 30-day return window from the delivery date.
For returns between day 15 and day 30 on non-dress items, Windsor issues store credit only. No refund to the original payment method is available after the 14-day window closes for dresses, or after 30 days for other items.
The online store does not process exchanges directly. If you want a different size or style, return the original item and place a new order separately.
Windsor In-Store Return Policy
In-store purchases operate on a tighter timeline. Bring your item back to any Windsor retail location with your receipt, all original tags attached, and no visible signs of wear.
- Within 14 days of purchase: Full refund to your original payment method (cash, credit, or debit)
- Between days 15 and 30: Exchange or store credit only. No refund to original payment.
- After 30 days: No returns accepted.
The critical rule for in-store shoppers: special occasion and formal dresses purchased in a Windsor store are FINAL SALE. That means no returns, no exchanges, and no exceptions, even if the dress is unworn with tags still attached. This rule blindsides a lot of prom dress shoppers. If you’re shopping for a formal event, buying online gives you the 14-day window instead of nothing.
What Windsor Will Not Accept for Return
Windsor treats certain items as non-returnable regardless of when or how you bought them:
- Fashion tape, adhesive bras, adhesive panties, and pasties
- Jewelry and earrings
- Lashes and lash glue
- Face gems and bag charms
- Swimwear (unless hygiene liner is intact)
- Fragrances and hem tape
- Lingerie
- Final sale and clearance items discounted over 30% off
- Items purchased with promotional discounts that fall under final sale terms
Return Methods for Online Purchases
Windsor offers three ways to return online orders. Returning to a store saves you money and gets you confirmation immediately.
1. Return to a Windsor Retail Store (Free)
All 300+ Windsor retail locations accept returns for eligible online orders. Bring the item and your packing slip. The refund processes on the spot, though it may take up to 10 business days to appear in your account depending on your bank. Note: stores in U.S. territories and Canada cannot accept returns for online orders.
2. Return via Happy Returns Bar ($4.95)
Windsor partners with Happy Returns drop-off locations, including sites inside Ulta Beauty stores. Use the return portal at windsorstore.com to generate a QR code, then drop off your items. The $4.95 fee is deducted from your refund.
3. Return by Mail ($7.95)
Generate a prepaid return label through the Windsor return portal. Pack the item securely and drop it off. A $7.95 fee is deducted from your refund. This is the most expensive option and takes the longest.
How Windsor Handles Exchanges
Windsor processes exchanges as two separate transactions: a return first, then a new purchase. Only in-store returns qualify for exchanges. The online store does not handle exchanges directly.
If you received an item as a gift with a gift receipt, Windsor issues an exchange or gift card credit at the current selling price. If the item has been marked down since it was purchased, you receive the lower amount. No cash back is issued for gift returns.
Refund Methods at Windsor
How your refund is issued depends on your original payment method and when you return:
- Cash purchases: Refunded in cash
- Credit or debit card: Credit issued back to the same card
- PayPal or Zip Pay (in-store returns): Merchandise credit issued
- Gift card: Refunded to a Windsor gift card
- Store credit returns (days 15-30): Issued as merchandise/store credit
Damaged or Incorrect Orders
If your online order arrived damaged or is missing an item, contact Windsor within 14 days of delivery through the Customer Service Portal. File a claim before attempting a return. Windsor will assess the situation and advise on the return process for damaged goods.
Social Media Handles
Connect with Windsor on their official social media channels:
Frequently Asked Questions About the Windsor Return Policy
Can I return a prom dress to Windsor after wearing it?
No. Windsor requires items to be unworn, unwashed, and returned with all original tags attached. Signs of wear, including alterations, deodorant marks, or odors, will result in return denial. Formal dresses bought in-store are final sale regardless of condition.
I bought a dress in-store and changed my mind the next day. Can I return it?
If the dress is a special occasion or formal style purchased in-store, the answer is no. Windsor’s in-store policy marks these as final sale. If it’s a casual dress, you have until the 14-day mark for a full refund with receipt and tags attached.
Does Windsor offer free returns?
In-store returns for online orders are free. Return Bar drop-offs cost $4.95 and mail returns cost $7.95, both deducted from your refund. In-store returns for in-store purchases are free.
How do I start an online return at Windsor?
Visit the Windsor Customer Service Portal at customerserviceportal.windsorstore.com and navigate to the Returns and Refunds section. Follow the steps to generate your return label or QR code depending on the return method you choose.
Can I exchange an item at Windsor for a different style?
Yes, in-store. Windsor processes exchanges as separate transactions: a return first, then a new purchase of the item you want. The online store does not handle exchanges, so you’d need to visit a retail location or return the original item and order the new one separately.
Conclusion
The Windsor return policy rewards online shoppers with more flexibility than in-store buyers, particularly when it comes to formal dresses. Understanding the 14-day window for dresses and the 30-day window for everything else puts you in control of your purchase. For the smoothest experience, return items directly to any Windsor retail location, and always check whether your item qualifies before heading to the checkout line.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.