The Princess Polly return policy gives U.S. shoppers 30 days from the delivery date to return items for a refund, exchange, or gift card. That window applies to both online and in-store purchases. The catch: returns using Princess Polly’s prepaid label or QR code come with a $6.95 deduction from your refund. Use your own shipping or drop off at a Princess Polly retail location to avoid that fee. Here’s every detail you need for a smooth return in 2026.
| Website | us.princesspolly.com |
| Return Time | 30 days from delivery date |
| Return Medium | Online (USPS label or QR code) and In Store |
| Exchange Period | 30 days from delivery date |
| Refund Time | 6 to 10 business days after warehouse receipt |
| Refund Method | Original payment method; Gift card if paid with Princess Polly gift card |
| Contact | support.princesspolly.com (online support portal) |
| Email Support | hq@princesspolly.com |
Princess Polly Return Policy: What the 30-Day Window Means
The 30-day return window starts from the date your order is delivered. Items must be postmarked within 30 days of that delivery date. Princess Polly does not accept returns sent after this timeframe, and items that arrive outside the window are not refunded and may not be sent back to you.
For a return to be accepted, items must meet all of these conditions:
- Unworn and unwashed with no signs of use
- All original tags attached
- Hygiene seals intact on swimwear
- Not a final sale item
- Not returned from an account showing suspicious return patterns
Princess Polly actively monitors accounts for what they call concerning return behavior: wearing items before returning (wardrobing), purchasing and returning in excessive quantities, or returning non-Princess Polly items. Accounts flagged for these patterns may be deactivated.
How to Start a Princess Polly Return
All returns begin through the Princess Polly returns portal at princesspollyus.loopreturns.com. You’ll need your order number and postal code. Once your return is submitted, you’ll receive either a QR code or a printable label depending on the method you choose.
Your return options:
Princess Polly Retail Store Return (Free)
If you’re near a Princess Polly retail location (currently open in New York, California, Florida, Arizona, Pennsylvania, Massachusetts, and Ohio), you can return eligible items in person. Store purchases must also be returned in-store. Bring your items and your store return QR code generated from the portal, or simply walk in with your order.
USPS Drop-Off with QR Code (Printerless, $6.95 deducted)
Request a printerless USPS QR code through the returns portal. Show the code at any USPS location. The $6.95 fee is deducted from your refund amount. You don’t need a printer for this option.
Print-at-Home USPS Label ($6.95 deducted)
Download and print the return label from the portal, attach it to the package, and drop it at a USPS location. The same $6.95 fee applies.
Important: Multiple orders cannot be combined into a single return package. Each return submission generates a specific QR code or label for the items in that order only. Return separately if you have items from different orders.
Princess Polly Refund Policy: What to Expect
Once Princess Polly receives your return and inspects the items, refunds are processed within 6 to 10 business days. You’ll receive a confirmation email from the team once your refund is issued.
Refunds go back to:
- The original payment method used at checkout, for the amount paid after any discount codes
- A Princess Polly gift card, if you paid with store credit or a gift card
If you used Afterpay or Shop Pay, refunds are processed differently: Afterpay cancels installments in reverse order (the last payment first, working backward), and the card on file is charged the full amount if an instant exchange item isn’t returned within 14 days.
The $6.95 return label fee is deducted from the refund amount, not charged separately. Original shipping fees are not refunded.
Exchanges at Princess Polly
Princess Polly offers an Instant Exchange option. After submitting your return in the portal and selecting exchange, Princess Polly ships the new item immediately instead of waiting for your return to arrive. If you do not postmark the original return within 14 days of receiving the new item, your card on file will be charged the full price of the exchange item.
Exchanges are available for U.S. orders. International customers cannot request exchanges and must return items for a refund, then place a new order.
What Princess Polly Will Not Accept for Return
Several item categories are excluded from returns under the Princess Polly return policy:
- Final sale items (marked on the product page)
- Swimwear with the hygiene seal removed
- Non-Princess Polly items accidentally included in a return package
- Items that are worn, damaged, washed, or missing tags
Princess Polly In-Store Return Policy
Princess Polly opened physical retail stores in the U.S. in 2024, with locations now operating in multiple states. Store purchases must be returned in-store within 30 days of purchase. Bring your eligible items to any Princess Polly retail location. You can also return eligible online orders (order numbers beginning with #US) in-store by presenting the items or generating a store return QR code through the portal.
International Returns
International customers outside the U.S. must return items by mail to the Princess Polly returns address. International customers are responsible for return shipping costs. Duties, taxes, and VAT are not refunded. International exchanges are not available; international shoppers receive refunds only.
International return address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710
Social Media Handles
Follow Princess Polly on their official social media channels:
Frequently Asked Questions About the Princess Polly Return Policy
Does Princess Polly offer free returns?
Not automatically. If you use Princess Polly’s prepaid USPS label or QR code, $6.95 is deducted from your refund. To avoid the fee entirely, return items to a Princess Polly retail store in person. There’s no charge for in-store drop-offs.
What happens if I return a final sale item by mistake?
Final sale items will not be accepted for return or refund. Princess Polly states it is not responsible for final sale items mistakenly returned. The items will not be processed and may not be returned to you. Always verify whether an item is final sale before placing it in a return package.
Can I return Princess Polly items without the original tags?
No. All original tags must remain attached for a return to be accepted. If tags are missing or removed, Princess Polly will not issue a refund. The item may be sent back to you at your expense.
How does a Princess Polly exchange work with Afterpay?
Afterpay refunds process in reverse order: the last installment is canceled first, working back toward the first payment. If you choose an instant exchange and fail to return the original item within 14 days, your card will be charged for both items.
Can I return a Princess Polly item I bought in a store to an online portal?
No. Retail store purchases must be returned in-store only. You cannot mail back an item you purchased at a physical Princess Polly location.
Conclusion
The Princess Polly return policy is fair and straightforward for U.S. shoppers who act within the 30-day window and keep items in original condition. The $6.95 label fee is avoidable by returning in-store, and the Instant Exchange option makes size swaps faster than most competitors. For questions about a specific return or exchange, reach Princess Polly through their support portal at support.princesspolly.com.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.