Cider is a fast-fashion brand built entirely around online shopping, which means the Cider return policy lives fully in the digital space. You have 14 days from receiving your complete order to submit a return request. In the U.S., your first return on any order comes with a free prepaid shipping label.
A $3.99 restocking fee applies from the second return onward on the same order. No exchanges exist; you return and reorder. Here is the complete picture.
| Information | Details |
| Website | shopcider.com |
| Return Time | 14 days from receipt of all items in your order |
| Return Medium | Online only (via Cider app or website) |
| Exchange Period | No exchanges; return and reorder process only |
| Refund Time | 7 to 10 business days after warehouse receives return |
| Refund Method | Original payment method; store credit option available |
| Contact | Live chat via Cider app or website (9 AM – 6 PM) |
| Email Support | support@shopcider.com |
Understanding Cider’s 14-Day Return Window
The clock on the Cider return policy starts when your entire order is delivered, not when you place the order. If your shipment arrives in multiple packages, the 14-day window begins after the last package is delivered. This is important for multi-item orders where some pieces arrive on different days.
After you submit your return request, you must ship the package within 7 days. If you miss that post-request shipping window, Cider may not accept the return. Acting quickly on both steps, submitting and shipping, is the safest approach to staying within the policy.
How to Submit a Return Request on Cider
The entire return process runs through the Cider app or the Cider website. Here is how it works:
- Download the Cider app or log into shopcider.com with your order email
- Navigate to the Orders section and find the order you want to return
- Select Return Items and choose the specific products
- Pick a reason for the return from the dropdown menu
- Receive a confirmation email with return instructions
- Print the provided USPS label or use the QR code at a USPS drop-off location
- Enter your tracking number in the return request section of the app after shipping
Keep your courier receipt until the refund is fully processed. Cider uses that tracking number to identify your return package at the warehouse.
Cider Return Fees: What Is Free and What Costs Money
First return on any order: Free. Cider provides a prepaid USPS shipping label for the first return from each order in the United States.
Second or additional returns from the same order: $3.99 restocking fee. This fee is deducted from your refund. Cider introduced this fee in September 2024 to reduce waste and manage return volume.
If you purchased items using store credit, those items may not be eligible for free returns. International customers outside the U.S. are typically responsible for their own return shipping costs and any applicable customs fees.
What You Cannot Return to Cider
Some items fall outside the Cider return policy completely:
- Final sale items (labeled clearly on the product page before purchase)
- Intimate apparel and swimwear with removed or damaged hygiene seals
- Personalized or custom items
- Items showing signs of wear, washing, or damage
- Products missing their original tags
Swimwear was added to the returnable category in April 2023, but the hygiene liner must still be intact. Removing the liner automatically disqualifies the return.
Cider Refund Timeline
Once your returned package reaches the Cider warehouse, allow 7 to 10 business days for the refund to process. After processing, your bank or payment provider may take an additional few business days to release the funds. During peak shopping seasons, warehouse processing can take slightly longer due to volume.
Cider offers two refund tracks:
- Traditional Refund: Processed within 7 days to original payment method
- Special or Partial Refund (select customers): Processed within 24 hours
If you paid in installments, your refund reduces the remaining balance owed rather than returning cash directly.
Cider’s No-Exchange Policy
Cider does not offer direct exchanges. If you ordered a dress in size small and need a medium, you return the small and place a new order for the medium. There is no swap function in the app or portal. This matters most during sale periods when prices may change between your return processing and your new order.
Canceling a Cider Order
Order cancellations at Cider must happen within a short window, typically a few hours to one business day after placing the order. If your order has already entered processing or shipped, cancellation is no longer possible and you must use the standard return process. Contact live chat at shopcider.com immediately if you need to cancel.
Social Media Handles
Connect with Cider on social media:
- Instagram: instagram.com/shopcider
- TikTok: tiktok.com/@shopcider
- Pinterest: pinterest.com/shopcider
- YouTube: youtube.com/@shopcider
- Facebook: facebook.com/shopcider
Frequently Asked Questions: Cider Return Policy
1. How do I start a return on Cider?
Log into the Cider app or website, go to Orders, select the items you want to return, and click Return Items. You will receive a confirmation email with label details.
2. Is the Cider return shipping free?
Your first return per order is free in the U.S. with a prepaid USPS label. A $3.99 restocking fee applies to second and subsequent returns from the same order.
3. How long does a Cider refund take?
After Cider’s warehouse receives your return, processing takes 7 to 10 business days. Your bank may add a few additional days before the credit appears in your account.
4. Can I exchange an item on Cider instead of returning it?
No. Cider does not offer exchanges. Return the original item and place a new order for the size or color you need.
5. What if my Cider item arrived damaged or defective?
Contact Cider’s support team at support@shopcider.com or through live chat immediately. Defective or incorrect items are handled separately from standard returns, and Cider typically covers return shipping for these cases.
The Cider return policy is tight but transparent. Know your 14-day window from full delivery, keep your hygiene liners intact on swimwear and lingerie, and ship promptly after requesting your return. Those steps cover everything a Cider shopper needs to protect their purchase.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.