Walk into any Hobby Lobby with a purchase you’re not happy with, and the odds are good you can get your money back. The Hobby Lobby return policy gives shoppers 90 days from the purchase date to return most items, accepts returns both in-store and by mail, and even handles returns without a receipt. Whether you bought a spool of ribbon, a shadow box frame, or a bundle of faux florals, here’s everything you need to get your refund fast.
| Website | hobbylobby.com |
| Return Time | 90 days from purchase date |
| Return Medium | In Store and Online (mail) |
| Exchange Period | 90 days from purchase date |
| Refund Time | Up to 2 weeks (in-store: immediate for cash/credit; check purchases: 10-day wait) |
| Refund Method | Original payment method (with receipt); store credit/gift card (without receipt) |
| Contact | 1-800-888-0321 | Mon-Fri 8AM-5PM CST |
| Email Support | Via contact form at hobbylobby.com/customer-service |
Hobby Lobby Return Policy: The Basics
Hobby Lobby accepts returns on most merchandise within 90 days of the original purchase date. Items must be in their original, unused, and unopened condition. Bring the item in good shape, and in most cases the return goes smoothly. The process changes slightly depending on whether you have a receipt and how you paid.
With a receipt: You receive a full refund to your original payment method. Cash and credit card refunds are issued immediately. If you paid by check, there’s a 10-day waiting period before a cash refund clears; you can choose store credit immediately instead.
Without a receipt: You can still make a return, but the refund is issued as store credit on a Hobby Lobby gift card. The credit amount is based on the lowest selling price of the item in the past 60 days. Because Hobby Lobby runs frequent rotating sales, that price can be significantly lower than what you paid. Keep your receipts.
Without a receipt, a valid government-issued photo ID is required. Hobby Lobby tracks no-receipt returns in a customer database and may limit or refuse returns if the pattern raises concern.
How the Hobby Lobby Return Policy Works In-Store
In-store returns are the fastest path to a refund. Bring your item and your proof of purchase to any Hobby Lobby retail location. You don’t need to return to the specific store where you bought it. Head to the customer service area and an associate will process the refund, exchange, or store credit on the spot.
Documents that count as proof of purchase:
- Original paper or digital receipt
- Packing slip or shipping invoice (for online orders)
- Hobby Lobby account order history
- Credit card statement showing the purchase
- Delivery and shipping confirmation email
Important note on online orders and in-store returns: Items purchased on hobbylobby.com and valued under $250 can be returned in any Hobby Lobby retail store with the invoice. Items with a single-line value of $250 or more (with the exception of furniture, Christmas trees, and wall decor) must be returned by mail and cannot be processed in-store.
How to Return an Online Hobby Lobby Order by Mail
For mail-in returns of online purchases, you are responsible for the return shipping costs in most cases. The one exception: if your items arrived damaged or incorrect, contact Hobby Lobby before returning and they will reimburse the shipping charge.
Here’s the mail return process:
- Print the return form from hobbylobby.com and complete it
- Place the item(s) securely in the original packaging
- Ship to: Hobby Lobby, Attention: Returns, 7600A SW 44th St, Oklahoma City, OK 73179
- Use a tracked shipping service and keep your receipt
Once Hobby Lobby receives and processes the return, your refund or store credit is issued. If items were damaged in transit to you, call 1-800-888-0321 or email via the website contact form before shipping anything back.
What the Hobby Lobby Return Policy Does Not Cover
Not everything in the store qualifies for a return. These categories are non-returnable:
- Cut fabric and materials that have been measured and trimmed to length
- Opened art supplies and used craft items
- Seasonal items after the holiday or season has passed
- Custom framing orders once completed
- Gift cards under any circumstances
- Clearance and Final Sale items marked at point of purchase
- Items without original packaging or missing receipt in some cases
- Opened Cricut machines and opened software
Seasonal merchandise carries an added caveat: some sources note a 15-day return window for certain seasonal items. When in doubt, ask at the register before purchasing.
Gift Purchases and the Hobby Lobby Return Policy
If you received a Hobby Lobby item as a gift and have the gift receipt, you can exchange it or receive store credit at the gift’s original value. If the item has dropped in price since it was purchased, you’ll receive the lower current price, not what was originally paid. No cash back is issued on gift returns.
Hobby Lobby Return Policy During the Holidays
Hobby Lobby does not officially extend its return window during the holiday season. Seasonal items still fall under the standard 90-day policy and may become non-returnable once a season ends. That said, purchases made from October 1 through December 24 may receive a slightly extended window allowing returns until mid-January in some cases. Verify with the store at time of purchase for current-year details.
Social Media Handles
Follow Hobby Lobby on their official social media accounts:
Hobby Lobby Return Policy: Frequently Asked Questions
Can I return Hobby Lobby items without the original packaging?
In most cases, original packaging is required for a successful return. Items that are opened, used, or missing their packaging may be refused at the associate’s discretion. If you no longer have the packaging, bring the item and your receipt and speak with a store manager.
What happens if I return too many items without a receipt?
Hobby Lobby tracks no-receipt returns in a customer database. If your return history triggers concern, the store manager may limit or refuse additional no-receipt returns. This policy exists to prevent abuse of the store credit system.
Can I return a Hobby Lobby online purchase to a physical store?
Yes, for most online orders. Bring the item and the packing slip or invoice to any Hobby Lobby retail location. The exception: single-line items purchased online that cost $250 or more (excluding furniture, Christmas trees, and wall decor) must be returned by mail, not in-store.
How long does a Hobby Lobby refund take to process?
In-store refunds to credit cards are issued immediately, though the credit may take a few business days to appear on your statement. Check purchases require a 10-day waiting period for a cash refund. Mail-in returns may take up to two weeks to process from the time Hobby Lobby receives the package.
Does Hobby Lobby accept returns on craft kits and art supply sets?
Unopened craft kits and art supply sets are generally eligible for return within 90 days. Opened art supplies and used craft items are not accepted. This is strictly enforced because supplies can be partially used or contaminated once opened.
Conclusion
The Hobby Lobby return policy is one of the more generous in the craft retail space. A 90-day return window gives you plenty of time to change your mind, and the option to return without a receipt provides a safety net for gift purchases. To get the full refund you’re owed, keep your receipt, return items in original condition, and contact customer service at 1-800-888-0321 if any questions come up along the way.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.