Shopping at Bergdorf Goodman is a luxury experience, and the brand’s return policy reflects that same standard of service. Whether you picked up a designer piece in-store on Fifth Avenue or ordered online, the Bergdorf Goodman return policy gives you 30 days to return most items for a full refund.
This guide covers every detail you need, from exact return windows and exceptions to refund timelines, step-by-step instructions, and how to contact customer care.
Quick Reference: Bergdorf Goodman Return Policy Summary
| Information | Details |
| Website | www.bergdorfgoodman.com |
| Return Time | 30 days from date of receipt |
| Return Medium | In-Store and Online (by mail via FedEx) |
| Exchange Period | 30 days (CHANEL accessories/shoes: 14 days return, 30 days exchange) |
| Refund Time | 10 to 14 business days after receipt of return |
| Refund Method | Original form of payment |
| Contact | 1-888-774-2424 (7 days/week, 6 AM to Midnight CT) |
| Email Support | clientservices@bergdorfgoodman.com |
Bergdorf Goodman Return Policy: The Core Rules
The Bergdorf Goodman return policy is built around a clear principle: if you are not satisfied, the store wants to make it right. Returns and exchanges are accepted on saleable merchandise within 30 days of receipt. Saleable condition means the item must be unworn, undamaged, and come with all original tags and product packaging still attached. Bergdorf Goodman reserves the right to decide whether returned merchandise meets this standard.
Here are the key conditions every customer should know before initiating a return:
- Items must be unworn, undamaged, and in original packaging with all tags attached.
- Returns must be initiated within 30 days of receipt of your order or purchase.
- Altered, personalized, special order, perishable, and Final Sale items cannot be returned under any circumstances.
- Refunds credit back to your original form of payment only.
- Bergdorf Goodman does not accept returns at Neiman Marcus or Last Call locations.
CHANEL Products: A Special Exception
If you purchased CHANEL handbags, accessories, apparel, or shoes, be aware that a shorter return window applies. These items are eligible for return within 14 days of receipt and exchange within 30 days. This exception exists because of the brand’s own requirements, and Bergdorf Goodman enforces it strictly. If you miss the 14-day return window on a CHANEL purchase, your only option is an exchange up to day 30.
How to Start an Online Return at Bergdorf Goodman
Returning an online order involves a few simple steps. Here is exactly what to do:
- Visit the Returns page at bergdorfgoodman.com and enter your order number.
- Generate and print your return slip. You will need this slip whether mailing the item or bringing it to a store.
- Drop off the package at any authorized FedEx location, including many Walgreens and Staples stores. Note: as of November 10, 2025, USPS drop-off locations are no longer accepted.
- A $9.95 return shipping fee will be deducted from your refund for each mailed return.
If you do not have your order number, call 1-888-774-2424 for assistance before starting the process.
How to Return In-Store
Bergdorf Goodman has one flagship store located at 754 Fifth Avenue, New York, NY 10019. Eligible items may be brought back to the store within 30 days of the delivery date for a full refund or exchange. You will need to bring either your printed return slip (for online orders) or your original receipt (for in-store purchases). A government-issued ID is required for cash refunds and merchandise credits.
A few things to keep in mind for in-store returns:
- Online purchases returned in-store still require your return slip, which you can print from the return portal.
- Store purchases cannot be returned to Neiman Marcus or Last Call. They must go back to a Bergdorf Goodman location.
Returning Store Purchases by Mail
If visiting the store in person is not convenient, you can return in-store purchases by mail. Ship the item prepaid and insured directly to the Bergdorf Goodman store where you made the purchase. Always include a copy of your receipt so the credit can be processed correctly.
Bergdorf Goodman Refund Policy: When Will You Get Your Money Back?
Once Bergdorf Goodman receives your return, allow 10 to 14 business days for processing. The refund will post to your original payment method after processing is complete. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.
For gift returns, a Neiman Marcus Group Merchandise Credit Gift Card is issued to the recipient for the value of the returned item. This card can be used across Bergdorf Goodman, Neiman Marcus, Horchow, and Last Call. Gifts valued above $2,000 are issued as a check in compliance with federal law.
Price Adjustments
Bergdorf Goodman offers price adjustments on regular-price merchandise only, and they must be requested within 10 days of the purchase date. Sale items and promotional purchases do not qualify.
What Items Cannot Be Returned?
Before making a purchase, confirm whether the item falls into any of the following non-returnable categories:
- Final Sale items (marked at checkout)
- Altered merchandise
- Personalized or custom orders
- Perishable goods
- Special order items
- CHANEL items beyond the 14-day return or 30-day exchange window
Bergdorf Goodman Social Media Handles
Stay connected with Bergdorf Goodman on social media for new arrivals, events, and style inspiration:
Frequently Asked Questions: Bergdorf Goodman Return Policy 2026
1. Can I return a Bergdorf Goodman online order to the store?
Yes. You can return online orders in-store at the Bergdorf Goodman Fifth Avenue location within 30 days of delivery. You must bring your printed return slip along with the item.
2. Does Bergdorf Goodman charge a fee for returns?
A $9.95 return shipping fee is deducted from your refund for mailed returns. In-store returns are free of charge.
3. What happens if I miss the 30-day return window?
Returns outside the 30-day window are generally not accepted. Bergdorf Goodman reserves the right to decline any return that does not meet the policy criteria, including timing. Contact customer care at 1-888-774-2424 to discuss your specific situation.
4. Can I return a CHANEL item bought at Bergdorf Goodman?
Yes, but the window is shorter. CHANEL returns are accepted within 14 days of receipt. Exchanges on CHANEL items are accepted within 30 days. Items must be in unworn, original condition.
5. Where do I drop off a Bergdorf Goodman return?
You can drop off mailed returns at any authorized FedEx location, including many Walgreens and Staples stores. USPS drop-offs are no longer accepted as of November 10, 2025.
Conclusion
The Bergdorf Goodman return policy is straightforward for a luxury retailer of its caliber. A 30-day return window, flexible in-store and mail options, and full refunds to the original payment method make the process relatively painless.
The key watch points are the $9.95 mailed return fee, the shorter 14-day return window for CHANEL products, and the strict no-return rule on Final Sale items. Plan ahead, keep your tags on, and hold onto your packaging until you are certain about your purchase.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.