Need to return a pair of Skechers? Here is the short version: most customers have 45 days from purchase to return unworn shoes for a full refund. Skechers Plus members get 90 days.
The Skechers return policy covers both in-store and online returns, with free return shipping via UPS for online orders. Read on for every detail, including how exchanges work, what items are excluded, refund timelines, and what happens when you use Afterpay or Klarna.
Quick Reference: Skechers Return Policy Summary
| Information | Details |
| Website | www.skechers.com |
| Return Time | 45 days from purchase (90 days for Skechers Plus members) |
| Return Medium | In-Store and Online (via UPS drop-off) |
| Exchange Period | 45 days (same window as returns) |
| Refund Time | 5 to 10 business days after Skechers receives the return |
| Refund Method | Original form of payment; eGift Card in select situations |
| Contact | 1-800-746-3411 |
| Email Support | Via customercare.skechers.com |
Two Return Windows: Guest vs. Skechers Plus Member
Your return deadline depends on how you shopped:
- Guest checkout: 45 days from the shipment or purchase date
- Skechers Plus member: 90 days, but only if the order was placed while logged into your Plus account
The Skechers Plus membership is free to join and the extended 90-day return window alone makes it worthwhile for regular shoppers. There are no exceptions to either deadline. If your return window has passed, Skechers will not accept the merchandise.
What You Need to Return Skechers: Condition Requirements
The Skechers return policy is firm on condition. Items must meet all of the following:
- Shoes must be unworn with no signs of use
- Items must be in their original packaging
- The original receipt or order confirmation is required
- All tags and labels must be intact
If Skechers receives items that are worn, damaged, or not in original packaging, no refund will be issued. Original shipping fees are non-refundable in all cases.
How to Return Skechers Online: Step by Step
Online returns are handled through the Skechers Orders and Returns portal at skechers.com. Here is the complete process:
- Visit skechers.com/return-policy and go to the Orders and Returns section.
- Enter your order number (begins with SKEC-US) and the email address used to place the order.
- Select ‘Start a Return’ and follow the steps to generate a QR code by choosing ‘Return By Mail.’
- Pack the shoes unworn in their original box and remove any old shipping labels.
- Show your QR code at a UPS service center, or select ‘Print My Label’ to attach a label yourself.
- Return shipping is free for US returns within the return window.
Once Skechers receives the return, allow 5 to 10 business days for processing. In-store refunds typically process slightly faster, within 3 to 5 business days. You will receive a confirmation email once the return has been processed.
In-Store Returns at Skechers
Bringing your item back to a store is the fastest path to a refund. You can return Skechers.com purchases at any Skechers company-owned retail store in the US (excluding Guam). Bring the item, your original receipt or printed order confirmation, and the original packaging. Items purchased in-store must also be returned in-store; they cannot be returned by mail.
For store pickup orders placed online, bring the item back to any open Skechers location within 45 days of purchase (or 90 days for Plus members). Bring a copy of your original receipt.
Skechers Exchange Policy
Exchanges are accepted within the same 45-day window (90 days for Plus members). Because the online system cannot always guarantee the right size or color will be in stock, Skechers recommends: place a new order for the item you want and then return the original for a refund. This is the fastest way to ensure you get what you need. If you want a traditional exchange in-store, staff will help if the replacement item is available.
Afterpay, Klarna, and Gift Cards: What Changes
Payment method affects how your refund is issued in some cases:
- Afterpay or Klarna returned by mail: refund issues to your original payment plan account
- Afterpay or Klarna returned in-store: refund issued as an exchange or merchandise credit, not cash back
- Skechers Gift Cards: non-returnable and non-refundable under any circumstances
If you paid with a prepaid card, note that refunds can take up to 30 days to appear depending on the card issuer.
What Items Cannot Be Returned to Skechers?
These categories fall outside the standard return policy:
- Items marked Final Sale
- Worn or damaged shoes
- Products not in original packaging
- Items returned outside the 45-day or 90-day window
- Gift cards (cannot be returned or refunded)
Skechers Return Policy Without a Receipt
For in-store returns without a receipt, you cannot get a cash refund. However, Skechers may offer store credit or an exchange at the item’s current selling price. A valid government-issued photo ID may be required. Online orders without a receipt can be looked up via the Orders and Returns portal using your email address, which effectively serves as proof of purchase.
Skechers Social Media Handles
Stay up to date with Skechers for new releases, deals, and lifestyle content:
Frequently Asked Questions: Skechers Return Policy 2026
1. Can Skechers Plus members return items bought before joining Plus?
No. The extended 90-day return window applies only to purchases made while logged into your Skechers Plus account. Orders placed as a guest or before you joined Plus fall under the standard 45-day window.
2. Can I return Skechers shoes purchased at a department store or third-party retailer?
No. Skechers only accepts returns for items purchased directly at Skechers.com or a Skechers company-owned retail store. For shoes bought at a department store, sporting goods chain, or Amazon, you must follow that retailer’s return policy.
3. What happens to my Afterpay installments if I return a Skechers order by mail?
If you return a Skechers.com order paid with Afterpay by mail, the refund goes back to your Afterpay account and your remaining installment plan is adjusted. If you return in-store, you will receive merchandise credit rather than a return to your Afterpay account.
4. Does Skechers offer free return shipping?
Yes, for US customers returning online orders within the return window. Use the UPS return label generated from the Orders and Returns portal. Returns from APO/FPO addresses and US Territories (such as Guam and Puerto Rico) are not eligible for free return shipping via this label.
5. How do I track the status of my Skechers return?
Use the tracking number on your UPS drop-off receipt to monitor when the parcel reaches the Skechers warehouse. After the return is received and processed, Skechers will send a confirmation email. If you do not receive this email within 10 business days of your drop-off, contact Skechers customer service at 1-800-746-3411.
Conclusion
The Skechers return policy is one of the more shopper-friendly in footwear retail. A 45-day window for guests and 90 days for Plus members, free UPS return shipping, and the flexibility to return online orders in-store all reduce the friction of buying shoes. Sign up for Skechers Plus before your next purchase to take full advantage of the extended return window. And as always, keep the box.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.