The Under Armour return policy gives you 60 days from the date of purchase or delivery to return or exchange most items. It covers purchases made on UnderArmour.com, the UA app, and at Brand House and Factory House stores. Returns are free, multiple drop-off options are available, and exchanges for a different size or color can be done directly online. Here is everything you need to know to get your return right.
Quick Reference: Under Armour Return Policy Summary
| Information | Details |
| Website | www.underarmour.com |
| Return Time | 60 days from purchase or delivery (90 days for holiday purchases, Nov 1 – Dec 31) |
| Return Medium | In-Store and Online (via Happy Returns Bar or UPS drop-off) |
| Exchange Period | 60 days (same 60-day window) |
| Refund Time | 10 to 14 business days after the item is received and processed |
| Refund Method | Original payment method; UA eGift Card for store purchases returned by mail |
| Contact | 1-888-727-6687 |
| Email Support | Via help center at help.underarmour.com |
Under Armour Return Policy: What the 60 Days Covers
Under Armour accepts returns on items purchased directly through its website, app, Brand House locations, and Factory House locations within 60 days with proof of purchase. Items must be in their original, unworn condition with all original tags attached and in original packaging. If you bought shoes, the original box must be included and in good condition.
For holiday purchases made between November 1 and December 31, the return window extends to 90 days. This gives gift buyers and recipients extra flexibility during the peak shopping season.
Free Online Returns: How to Start
Under Armour offers free return shipping for online purchases within the 60-day window. Here is how to start the process:
- Go to underarmour.com/returnlabel and enter your order number and email address.
- Select the item(s) you want to return.
- Choose your return provider: Happy Returns Bar or UPS drop-off location (US); Purolator for Canada.
- Drop off the item at your selected location. With Happy Returns, no packaging is needed.
- Keep your drop-off receipt until the refund is fully processed.
Once your gear is processed at a Happy Returns Bar, your refund is initiated immediately. For UPS drop-offs, your refund begins after the item arrives and is processed at the Under Armour warehouse.
In-Store Returns and Exchanges
Returning or exchanging in-store at Under Armour is a solid option if you want a faster resolution. Here are the specifics:
Brand House Returns
Bring your Brand House or Ecomm (online) purchase to any Under Armour Brand House location with your proof of purchase and a valid photo ID. Returns are processed to the original form of payment. Note: Factory House purchases cannot be returned or exchanged at a Brand House.
Factory House Returns
Factory House purchases must go back to any Under Armour Factory House location. Bring proof of purchase and your original form of payment. If you do not have proof of purchase, the refund is issued as a UA Gift Card based on the item’s last known selling price.
Under Armour Exchange Policy
Under Armour allows size and color exchanges on eligible online purchases within the same 60-day window. To exchange online:
- Go to underarmour.com/returnlabel and enter your order details.
- Select the item and choose ‘Exchange.’
- Pick the new size or color.
- Print the free return label and drop off at FedEx (US) or Purolator (Canada).
- The replacement item ships once the return is processed.
Exception: if you originally paid with a gift card, Apple Pay, PayPal, or Klarna, a direct online exchange is not available. Return the item for a refund first, then place a new order.
Under Armour Refund Policy: How and When You Get Paid Back
Refunds take 10 to 14 business days from the time the return is received and processed at the Under Armour warehouse. Here is how refunds are issued based on your payment method:
- Credit/debit card: Refund to the original card
- UA Gift Card (online): Refunded to a UA eGift Card by email
- PayPal (online): Refunded to your PayPal account
- PayPal (in-store): Refunded as a UA Gift Card
- Pre-paid card: Refunded to the pre-paid card or as a UA Gift Card
- Store purchases returned by mail: Refunded as a UA eGift Card by email
Original shipping fees are non-refundable in all cases.
What Cannot Be Returned
Under Armour will not accept returns on the following:
- Customized or personalized products (unless there is a manufacturing defect)
- Items marked as Final Sale at the time of purchase
- UA Gift Cards
- Items that are worn, washed, or missing original tags
If a return is rejected because the item does not meet the policy conditions, Under Armour will not ship the item back to you. It will be discarded or donated.
Returning Without a Receipt
Under Armour considers no-receipt returns on a case-by-case basis. If accepted, the refund amount is based on the item’s last known selling price, and the refund is issued as a UA Gift Card. Bringing a valid photo ID is recommended for all no-receipt returns.
Under Armour Social Media Handles
Connect with Under Armour across platforms for product launches, training content, and athlete stories:
Frequently Asked Questions: Under Armour Return Policy 2026
1. Can I return Under Armour items to any store, or only where I bought them?
You can return Brand House and online purchases at any Brand House location. Factory House purchases must go back to a Factory House location and cannot be exchanged or returned at a Brand House. Always check the store type before heading in.
2. How long does an Under Armour refund take?
Allow 10 to 14 business days for processing once the return arrives at Under Armour’s warehouse. Add transit time (3 to 10 business days for the item to travel). Happy Returns Bar drop-offs initiate the refund more quickly since they process onsite.
3. Does Under Armour offer free returns?
Yes. Returns are free within 60 days with proof of purchase for items from UnderArmour.com, the app, and Brand House or Factory House stores. If the return window has passed, you must pay your own shipping.
4. Can I cancel an Under Armour order?
The cancellation window is very short, typically around one hour after placing the order. After that, the order moves into fulfillment and cannot be changed. In most cases, you will need to wait for delivery and then initiate a return.
5. What happens to a returned Under Armour item that fails the condition check?
If your return does not meet policy conditions because it is worn, washed, missing tags, or outside the 60-day window, Under Armour will not send the item back to you. It will be discarded or donated. This makes keeping items in original condition extremely important.
Conclusion
The Under Armour return policy stands out as one of the more practical in the athletic apparel space. A 60-day window, free returns, real exchange options online, and multiple drop-off methods all work in the customer’s favor. Just remember: keep your receipt, leave the tags on, and do not wear your items outside before deciding whether they are right for you.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.