The Tillys return policy 2026 keeps things fair and consistent: 30 days from your package order date for online purchases, and 30 days from the store purchase date for in-store buys. A receipt is required for all returns.
Items must be in original, unused condition with tags attached. Mail returns cost $5.95 for the prepaid USPS label, but walking into a Tillys store is completely free. This guide covers exactly what qualifies, what doesn’t, and how to make your return as painless as possible.
| Information | Details |
| Website | www.tillys.com |
| Return Time | 30 days from package order date (online) / 30 days from purchase (in-store) |
| Return Medium | Both (In Store and Online by mail) |
| Exchange Period | 30 days in-store; no direct exchanges for online orders |
| Refund Time | 1 to 2 billing cycles after return is received |
| Refund Method | Original payment method; gift card purchases refunded as store credit |
| Contact | 1-866-484-5597 |
| Email Support | customerservice@tillys.com |
Tillys Return Policy: What You Need to Know
Tillys makes the baseline simple: returns accepted within 30 days, receipt required, items in original condition. But there are enough nuances for specific payment types, purchase channels, and product categories that it pays to read through carefully before packing anything up.
Items must meet all of the following conditions to be accepted:
- Unused, undamaged, and unwashed
- All original tickets and garment labels attached
- Shoes in original shoebox (do not put tape or shipping labels directly on the box)
- Original packaging included for all items
- Receipt or shipping confirmation email available
- Swim items with all tags intact
How to Return a Tillys Online Order
In-Store Return (Free)
The simplest approach: take your items and shipping confirmation email to any Tillys store. The store processes your refund to your original payment method with no additional fees. This avoids the mail return charge entirely.
Note: If you paid with AfterPay, PayPal, or Amazon and return in-store, you can only get an exchange or store credit. No cash refund is issued in-store for those payment methods. For a full monetary refund, you need to return by mail for those specific payment types.
Mail Return ($5.95 Fee)
Go to the returns portal at tillys.com and enter your order information. Select the items you want to return and print the prepaid USPS label. The $5.95 fee is deducted from your refund. Package your items carefully, place shoes inside a separate outer box, and drop your package at any USPS location.
The return address is: Tillys.com E-Commerce Returns, 17 Pasteur, Irvine, CA 92618. If you prefer using your own carrier, ship prepaid and insured to that address and contact Tillys to provide your tracking number. Tillys does not accept C.O.D. deliveries.
You can also request a free USPS carrier pickup at usps.com/pickup instead of dropping the package off.
Large Items That Must Be Returned by Mail Only
Some items cannot physically be returned to a store. The following must go back via mail regardless of how or where they were purchased:
- Bikes
- Surfboards
- Paddleboards
- Snowboards, snowboard boots, and bindings
If you bought these online and want a refund, use the online returns portal and ship them back.
Tillys Exchange Policy
Online orders do not support direct exchanges. To get a different size or color, return the item by mail or in-store for a refund, then place a new order. In-store purchases can be exchanged within the 30-day window at any Tillys location. If you do not have a receipt, Tillys may allow an exchange for the item’s lowest recent selling price, but no cash refund is issued.
Holiday Return Extension
Holiday purchases made between October and December are accepted for 30 days from purchase or through January 15th of the following year, whichever is later. This applies to both online and in-store purchases and gives gift recipients enough time to return unwanted items after the holidays.
Items That Cannot Be Returned
Several product categories and conditions disqualify items from returns:
- Clearance items with red price tags: marked as final sale and not returnable
- Sale items (ending in .97): eligible only for store credit, not a cash refund, and not returnable during red tag clearance events
- Items without a receipt
- Worn, damaged, or washed items
- Shoes with tape or shipping labels on the shoebox
- Swimwear missing tags
- Gift cards (non-refundable)
For sunglasses and watches, contact the manufacturer directly for warranty issues rather than going through the Tillys return process.
Refund Method and Timeline
Tillys processes refunds to your original payment method once the item is received at the returns warehouse. Allow 1 to 2 billing cycles for the credit to appear on your statement. Gift card purchases receive a Tillys store credit in the form of a gift card rather than a cash refund.
Afterpay refunds are processed through Tillys first, and then applied to your Afterpay account. The timeline may extend slightly due to the intermediary processing step.
Returning Without a Receipt
Tillys requires a receipt for all returns. For online purchases, they can send you a new copy of your receipt on request. For in-store purchases, if you have genuinely lost the receipt, you can still exchange items for equal value, but no monetary refund will be issued.
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Frequently Asked Questions
1. Can I return a Tillys online order to any store?
Yes. Online purchases that meet the return policy conditions can be returned to any Tillys store at no charge. Bring your shipping confirmation email as proof of purchase.
2. Does Tillys charge a return fee for mail returns?
Yes. Using the Tillys prepaid USPS label costs $5.95, deducted from your refund. Returning in-store avoids this fee completely.
3. What is the Tillys holiday return policy?
Purchases made October through December can be returned through January 15th of the following year, or within 30 days, whichever is later. Items must still meet the standard return conditions.
4. Can I get a cash refund if I paid with PayPal or AfterPay and return in-store?
No. If you paid via PayPal or AfterPay and return in-store, Tillys issues store credit or an exchange only. To get a full refund back to those payment methods, you need to return by mail.
5. What happens if I do not have the original receipt for an in-store Tillys return?
Without a receipt, Tillys will not issue a cash refund. You may exchange the item for merchandise of equal value based on the item’s current lowest selling price. Contact customer service at 1-866-484-5597 for help with your specific situation.
Conclusion
The Tillys return policy 2026 rewards customers who act within the 30-day window and hold onto their receipts. For the cleanest experience, return in-store to skip the mail fee. If you’re in a hurry or nowhere near a store, the online portal makes mail-in returns straightforward.
Just remember: shoes need their own box, clearance items are final, and holiday purchases get an extended January deadline. For any questions or edge cases, call 1-866-484-5597 or email customerservice@tillys.com for a quick response.
Disclaimer: The return policy information on ReturnsPolicies.info is for informational purposes only and may not reflect the latest updates. Always verify the current policy directly on the retailer’s official website before making any purchase or return decision. We are not affiliated with any of the retailers mentioned.